Cannot access store

Had a prepaid visa that went over ... Added $50 iTunes card.. Now I can't use it...cannot log into store to view or fix the payment with my credit.

Which phone model?
Which GSM network operator?
Which country?

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ITunes has stopped working. Can play songs, but cannot access store. What do I do?

iTunes has stopped working. Can play songs, but cannot access store. What do I do?

Hello there, Ellen317.
The following Knowledge Base article provides some great in-depth steps for troubleshooting your issue. Start with the section titled Troubleshoot issues in Windows:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro

G3 Mac OS 10.4.11 iTunes 8.2.1 cannot access store

My brother-in-law writes:
I am running a G3 Mac and a 10.4.11 operating system. My iTunes v8.2.1 is the most recent for G3s and I cannot, I repeat, I cannot run a version any higher. I have been running the 8.2.1 version successfully for many months since downloading 8.2.1. Now all of a sudden I cannot access your store.
When I click on iTunes Store on the left side of my iTunes window, I get a full page ad for downloading iTunes 10 and nothing else.
Can anyone help me with this one?

iTunes 9.2.1 is the oldest version of iTunes that will work with the iTunes Store now (since at least the last major upgrade to the Store), and since, as your brother-in-law discovered, that version requires a G4 processor at minimum, I'm afraid his G3 is now obsolete as far as the iTunes Store is concerned. If he wants to continue with the iTunes Store, he'll need a new computer. G4s are available very inexpensively - he'll want one with at least an 867MHz G4 so he could run Mac OS X 10.5, necessary for iTunes 10 - and it's even possible to find an early Intel-based Mac for a good price.
By the way, we're all just fellow users here. You're not addressing Apple when you post in these forums.
Regards.

Updated to iTunes 12.1, now iTunes crashes every time it attempts to access the internet through our internal proxy - cannot access store!

Hi,
Does anybody have any experience of using iTunes with a web filtering proxy? My home is using the Sophos UTM home edition to provide edge antivirus and content filtering. More information available here: http://www.sophos.com/en-us/products/free-tools/sophos-utm-home-edition.aspx
The proxy settings for the computer is set to use an automatic configuration script "WPAD" and the settings are locked by group policy and cannot be disabled or changed.
Now here's the problem, when launching iTunes, the iTunes prompts me to enter login details for the HTTPS proxy. That's all well and good, so I enter the login details and hit okay. But when I go to the store tab, iTunes crashes with javascriptcore.dll. This makes sense because a WPAD proxy configuration file is pretty much JavaScript code. But this should not happen, as now I cannot access the iTunes store.
Prior to iTunes 12.1, iTunes would sometimes freeze when attempting to access the store but it would eventually work.
The proxy logs are not showing that any iTunes requests were blocked, dropped or otherwise rejected.
Does anybody have any suggestions to get this to work again or at least work around the issue?
NOTE: Disabling the proxy is not an option because the proxy settings on the Windows computers are locked through group policy. I can however, edit the WPAD proxy configuration file and add exceptions to the proxy but I don't know where to start!
I will also post this on the Sophos UTM support forums.
Thanks in advance.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2

Cannot access store or podcasts

I've been using itunes for a year and as of a week ago I cannot access podcasts and store
Anyone know a solution?
I already did the reinstall/uninstall and I am connected to the internet.
here is the diagnostic:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.

Hi there,
I have the same problem. It's been more than 2 weeks now. I have been subscribing to a number of podcasts for a while and they've been working fine. About 2 weeks ago this problem started and now I can't refresh to even see the new ones which can be downloaded. I've been looking at other forums and it seems like the Mac users were also having the same problem. Anyone can help?

I cannot access store

Whenever I click on Store button, the progress bar says "Accessing store" then nothing happens. I've run the diagnostic tests and all is well, I've checked the firewall and there are no problems there. I've uninstalled and then reinstalled iTunes but to no avail.
Does anyone have any ideas? I've successfully put iTunes on my laptop without any problem at all, it is on the PC that I have problems. I've tried setting up a separate account (as it's my son's PC) but it doesn't make any difference.
Any help would be much appreciated.
Many thanks.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Cannot access store after installing version 6

Folks,
Katrina has been kind enough to lead me through the basics of resolving my problem, and has referred me to this forum.
The issue
When I attempt to access the music store in version 6, the progress bar freezes at about 90% and there is no further action. If I end the program, an iTunes process remains resident using every available CPU cycle. I had no trouble accessing the store with my previous version of iTunes.
What I've done to diagnose/resolve
- un-installed iTunes/Quicktime and re-installed (reboot in between)
- un-installed just Quicktime and re-installed (reboot in between)
- disabled all firewalls, virus scanners and antispyware software both during install and when running iTunes
- used msconfig to disable processes and determined that with non-MS processes disabled this problem still occurs. The only processes running are alg, csrss, ctfmon, explorer, iTunes, lsass, services, smss, spoolsv, several instances of svchost, System, System Idle Process, qttask, taskmgr, vsmon (a ZoneAlarm process which cannot be stopped, but all ZoneAlarm functions were disabled), wdfmgr and winlogon.
- confirmed with my ISP that they do nothing to filter/screen any data and they have have no reported issues with iTunes
- my Internet connection works fine for all other functions, in and out of iTunes
Data
XP Pro SP2 patched to 2-Jan-2006
iTunes 6.0.1.3
high-speed (500k) cable Internet connection
Thanks in advance for ideas that may help.
Jon

Well, sounds like a network problem. I can get into
iTMS just dandy, so I don't suspect an iTunes server
problem.
That might depend on how the servers are organized, are they geographic? I'd be surprised if Canadian customers weren't routed to a different server.
Report it to your cable provider. If you can connect
sometimes, your PC and the software are set up OK.
I'd say there's nothing to report to my cable provider, many other Internet services are running fast and with no problems (various browsers, Skype, MSN). 55ms average ping to Apple.com. 53ms to Apple.ca and iTunes.ca. Connection to many other sites is fast.
The cNet bandwidth test reports 500.6 kBps, which is what my ISP has my connection throttled to.
But even when I can sign on to iTunes the site is painfully slow in response.
So I don't think there's any problem with my internet connection.
I forget if you told me your PC is malware free?
That's the only other thing I can think of.
I have a variety of security software, and the last full spyware scan was today. Hopefully I don't have hidden malware installed surreptitiously by a music CD from a disreputable music company. But I'm thinking by now my security software (NOD32, Spysweeper, MS Anti-spyware, ZoneAlarm) would have cleaned that out.
Good luck!
Thanks!
Jon

ITunes won't sync with my iPod, also cannot access store or account

Recently I reformatted my hard drive to partition it. I backed up my data and was able to upload my previous library into iTunes. However, I noticed certain purchased songs are now missing. When I attempted to access my iTunes account I was continually prompted for my login information. I would put in the correct username and password but the prompt window would return again with no change each time. Similarly when I attempted to check the iTunes store i was met with a blank page. Uncertain what else to do I plugged in my iPod Touch to sync the songs to the computer from the device. The device began charging, but not syncing, and no icon to indicate it was even recognized appeared.
I am really stumped as to what the problem is. I have searched the boards and found solutions to one symptom or another, but not all of them. I have tried the recommendations for each individual problem but none have worked in any case. If anyone knows why all these issues are manifesting at once I would greatly appreciate the help. This is the first time I've ever encountered any real problem with this software and I'm not sure what to do.

Yes, I've done that.
I should probably be more specific than I was: I have a ton of music (not purchased from itunes) on my computer. I copied several CD's worth into itunes, and synced, but the only thing showing up on the iPod are three CD's that I'd purchased with an itunes gift certificate about a year ago.
So the ipod is actually showing music that isn't currently in the itunes folder on my computer but it won't show the stuff that IS in there.

I have windows vista and can open itunes but cannot access store anymore it tries but stops like it's stuck no message comes up .I would be grateful of any help. thankyou

I have windows vista and can access my itune downloads but when I try to access the store it thinks about it and then stops - the bar is stuck halfway across. I get no message come up. Desperate to access the store but am at a loss what to do. I am a novice on the computer so an idiot's guide for me would be welcome. many thanks, regards Lesley

I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.

TS1368 cannot access store ,keep getting error 1202

each time I try to access the I tunes store I get error 1202 need help

if you have spped bit video accelerater---uninstall it---it just worked for me

Recent Itunes upgrade, now cannot access store, PLZ Help

My Itunes was working perfectly until I did the recent upgrade. Now I cannot connect to the store. The connections are the same, only change was the upgrade.
I ran the restore feature in windows to roll back to earlier time, but still having same problem.
I would gladly uninstall Itunes and Quicktime and reinstall fresh, if I knew _how to save the 300 album cover artwork and playlists and purchased items_ I had saved in itunes to link to my apple t.v.
Any help would be greatly appreciated

Scroll down through this : http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-backing -up-your-itunes-library/
and it will tell you what folder in iTunes contains what you want to preserve.
Copy those folders to a safe location and then, after the new install, move them back to the correct locations.

Itunes working cannot access store port busyAsk your question.

I have itunes working and safari working, but when trying to access the store a message comes up every time I try that says port is busy try again.

Is that on a Mac system or a Windows system, Maggie?

I cannot access store - message is network timed out

I have reinstalled itunes but I get the same error. This is happening on my ipad, iphone 5 and my windows 7.

Temporarily disable or turn off all security software, such as firewall, anti-virus, anti-spam etc.. And try the download again.
Stedman

Cannot access Music store

I can sign in and see my balance but cannot access store to redeem new iTunes music card. Is the site down? My Internet works fine.

Hankr,
This would be a good place to start with troubleshooting your issue:
http://docs.info.apple.com/article.html?artnum=304084
This is an issue that is linked to the above article:
http://docs.info.apple.com/article.html?artnum=93434

Genuis for apps set up and cannot turn off to access store to purchase

Just received an Ipad as a gift and turned on the apps genius now cannot access store or turn off genius, any suggestions as I tried going into my settings to turn off but cannot seem to do it

Hi Shauna1127,
The steps below will show you how to turn the Genius feature off for your iPad.
Genius for iPod and iPhone
You can turn off Genius for Apps from the Account page in the App Store. To get to the Account page, Tap on the Featured pane at the bottom of the screen. Scroll to the bottom of the App Store screen and tap the button with your account name on it. Once you turn off Genius for Apps, the App Store will no longer send information about the apps on your device to Apple. If you used Genius for Apps on more than one device, you must turn off Genius for Apps from each device.
Hope this helps!
- Judy

Cannot access store

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