Cannot Access Subscribed Channels from Smartphone or Laptop!

We contacted Tech Support on 8-3-15 about this, she put in a request for Tier 2 to take a look, but we haven’t heard from anyone and the issue is not yet resolved. Even tried to chat on 8-4-15, but the agent couldn’t see what was being typed. Up until the evening of 8-3-15, we were able to stream our paid content on our smartphones and laptop via the TV Go App. Then, an error message occurred for most Cable channels (ABC, CBS, PBS, NBC, and Fox programming worked fine). We get the “key” symbol and are told the network isn’t included in our subscription. I even tried the independent app, Watch Espn, and this message comes up: “this network is not included in your current television subscription”. We have the HD Digital Preferred with Starz and also added HBO. The phone Tech on 8-3 said our Subscription is active, so there’s an issue with accessing the Apps. I have seen on the Comcast Forum that other users have also reported this issue. Please help! Thank you so much!

Update: Issues have now been resolved; Apps working properly again.

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HT203163 I cannot access iTunes store from my laptop. I could for years but suddenly - no. Have removed all recently installed software. Have uninstalled and re-installed both my anti-virus software and iTunes. Have allowed pop-ups. Have flushed the DNS.

I cannot access iTunes store from my laptop. I could for years but suddenly - no.
Have removed all recently installed software. Have uninstalled and re-installed both my anti-virus software and iTunes.
Have allowed pop-ups.
Have flushed the DNS. Nothing.
Still can't access the store. Please help!

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

I have photoshop cc and a mac book pro. I cannot access my photos from photoshop. I can go to iPhoto and click edit to edit them in photoshop, but photoshop won't open them. I want to do a collage, so I need to get to more than one photo.

I have photoshop cc and a mac book pro. I cannot access my photos from photoshop. I can go to iPhoto and click edit to edit them in photoshop, but photoshop won't open them. I want to do a collage, so I need to get to more than one photo.

See if exporting them helps:
Exporting From iPhoto | Apple Support Communities
Gene

Just downloaded Mt Lion on to my imac and now cannot access my photos from adobe cs4

just downloaded mt lion onto my imac and now i cannot access my photos from adobe cs4

Hope you made a Backup?
I work with Cs 5 on mac os X.6.8
and will wait a lttle bit to install mountain Lion.
I´ve heard too much about technical Problems.
I loaded MT and make a disc image from it with right mouse klick and safe it on my seperate disk.
I will put MT on an emty disk to test it, but I can wait.
Never change a winning Team ;-)
I wish you fix that Problem next time, sorry I can´t help in this case.

I cannot access my mail from my ipad. I keep getting an error message "MFMessageErrorDomain error 1032". Does anyone know how to fix this?

I cannot access my mail from my ipad. I keep getting an error message "MFMessageErrorDomain error 1032"

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom
Tap Settings > Mail, Contacts, Calendar and delete your email account.
Then tap Settings > Safari > and Tap Clear History and Clear Cookies and Data.
Now tap Settings > Mail, Contacts, Calendar and re-enter your email account credentials.
Message was edited by: Texas Mac Man

Do I have access to iCloud from my German laptop in Spain

Do I have access to iCloud from my German laptop (MS) in Spain?

yeah it dose connect successfully but no access to the internet!!!
it can just load one page then notihng at all and if i restart my wifi connection it dose same thing,
i've tried reseting the network system and everything!
i think the main reason was reseting the access point,
what should i do?

ICloud works on my iPhone but I cannot access my mail from my macbook.

iCloud works on my iPhone but I cannot access my mail from my macbook. I keep getting a server error message;
There may be a problem with the mail server or network. Verify the settings for account “iCloud” or try again.
The server returned the error: The iCloud IMAP server “p03-imap.mail.me.com” doesn’t support External (TLS client Certificate) authentication. Verify your account settings and try again.
I've done everything possible and nothing seems to work. Any suggestions.?????

Have you tried to completely sign out of iCloud and then adding it back again? By the way, a software update to the latest version of OSX could also help to fix it (think about it, because Mavericks is a free upgrade).

I have upgraded my iPhone to iOS 5.1 and now cannot access the camera from a locked screen. Has anyone else had this problem?

I have upgraded my iPhone 4S to iOS 5.1 and now cannot access the camera from a locked screen. Anyone have any suggestions?

From the lock screen, to access the camera you touch the camera icon and slide in an upward motion. It no longer takes a tap to get it to open.

HT1766 I cannot access my settings from my iPhone. Is there a way to manually enable the backup from my iMac?

I cannot access my settings from my iPhone. Is there a way to manually enable the backup from my iMac?

I don't quite understand why you can't access settings on your iPhone. You can back up your iPhone to your computer by connecting it to iTunes on your computer.

HT201320 Hi, I cannot access my gmail from my iphone. The password is correct and I can access fine from my computer but the iphone keeps telling me the password is incorrect. Any ideas?

Hi, I cannot access my gmail from my iphone. The password is correct and I can access fine from my computer but the iphone keeps telling me the password is incorrect. Any ideas?

I believe Gmail has an option for Two-Step verification that may require a different password for mobile devices than for your computer.
https://support.google.com/mail/answer/2703311?hl=en

I need help! I cannot access my iTunes from my window's. I keep getting message "error 7" and also MSVCR80.dll missing. I do not know how to access this?

I need help! I cannot access my iTunes from my window's. I keep getting message "error 7" and also MSVCR80.dll missing. I do not know how to access this?
I tried downloading the latest version of iTunes, but it does not sync to my windos 7 HP because of the previous messages. Any feedback would be greatly appreciated.
Thank you,
ElsaV73

Hope this article helps you:
http://support.apple.com/kb/TS5376
Pleas reply with any further questions.

I cannot access my movies from my iMac iTunes. How can I access them again?

I cannot access my movies from my iMac iTunes. How can I access them again?

I have no idea what you mean by "access them". Are the files buried on floppy disks 3 feet underground on a deserted island?

Cannot access iTunes Store from iPhone 4. Message says 'Your iTunes password was incorrect. Please try again'. I have tried resetting the password on my macbook

Cannot access iTunes Store from iPhone 4. Message says 'Your iTunes password was incorrect. Please try again'. I have tried resetting the password on my macbook. What should I do?

I'm having the same problem as well. I use keychain access often to remind me of my passwords and was happy (initially) to see one for "iphone backup". When I entered it I got the same error message:
"The password you entered to unlock your iPhone backup file was incorrect. Please try again."
Really frustrating.
I searched many ways online, finally I tried "iPhone Backup Unlocker" to help me unlock encrypted backup password efficiently!

Cannot access itunes-u from IPAD (israeli store )

Recently I Cannot access itunes -u from my IPAD and cannot synchronize itunes u items downloaded to my desktop itunes
is it a new policy or just a flaw in the system? ( my IPAD is designated in Israel)

Hi guys
Is there any way we can get this to apple as I have just went to apple store and were stating iTunes is not associated with them
I think this issue is only on iPad not on the iMac as I can access iTunes u.
Could some from apple advise when iTunes u will be up for the iPad community
I am from Sydney Australia it is world wide

I cannot access itunes store from itunes

Im using windows7 and I cannot access itunes store from itunes. I have uninstalled and re-installed, re-started hp computer. Any ideas???

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Cannot Access Subscribed Channels from Smartphone or Laptop!

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