Cannot access the locked files with Access TrueSuite Manager

I have locked files with access TrueSuite manager. My Windows bug and now I can not access these files locked.
When you try to unlock, I get error and I can not read these documents.
Thanks.
Excuse my poor English.

I found this document:
Useful information regarding file protection with the AuthenTec Fingerprint software
http://aps2.toshiba-tro.de/kb0/TSB9C02RC0001R01.htm
Possibly you will not be able to unprotect the files again
But try that backup the data on the external HDD or somewhere else.
Then reinstall this software and import the data back from external source.
Then try to unlock this again

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