Cannot access voicemail via "My Verizon"

I just upgraded to FIOS digital voice. I can access call history etc. from my verizon homepage, but I cannot access my voicemails. It tells me I need to initailze my voicemail before I can view on the web. I've already initialized my voicemail and still have this message. Has anyone seen this issue and is there a solution?
TEXT of initialize message is below:
You MUST initialize your mailbox before using the online account manager to retrieve messages or change Voicemail settings. Please complete the following steps: 1. Sign out of the online account manager 2.Dial 1-888-2FIOSVM and follow the easy steps to initialize your mailbox 3.Sign back into your online account manager. Now you'll be able to manage your voicemail settings and retrieve messages.

We would like to look at your account on the back end. I have sent you a private message to get more information from you.
Anthony_VZ
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