"Cannot access your router"...but router is on! Huh?

I just want to change my guest password on LinksysE1000.  So I run Cisco Connect and get "Cannot access your router."  How can that be when it works fine otherwise?  Any help appreciated.

So,If your Cisco Connect Software is not responding then,it this case you have to un-install the software completely from the computer then,download and install the Cisco Connect Software from linksys website and you have re-configure the entire network again.

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