Cannot activate CS5 subscription edition

I have installed CS5 subscription edition on my computer and then used the 30 day free trial. That has now run out, so I have been trying to activate my program now using my serial number, but I keep on getting the message "Activation failed...we are unable to activate your product at this time"
I have tried asking for help on Adobe support, but have not had an answer, and I have spent over an hour waiting on hold on the phone, and haven't been able to speak with anyone. Can someone please help me as to what I am doing wrong? I urgently need to get my program up and running.

Hey LC34,
Don't get your hopes up. Here's what you got to look forward to.
1) OCT 14th ---I tried to renew my subscription after using CS5 for 4 months----Adobe led me through the signup again.
I had to put in all my details including credit card in. I recieved and email with a NEW CS4 password. Adobe thought I was someone else.
2) CS5 programs were asking for the password ---CS4 password does not word because it has letters in it and CS5 only takes numbers
3) I emailed esellerate asking for the password -----no response
4) I emailed adobe support asking for password -----no response
5) Phoned Adobe support - 25 mins later someone from the phillipines answered and couldn't understand what I was talking about . I spent almost an hour in total just trying to get the guy to understand what was wrong -----It's pretty hard to misunderstand ---"Wheres my CS5 subscription password" he told me he would 'ESCELLATE' it to smarter guys and they would send me an email.
6) After waiting for almost a week for an email, I phoned again, only to be told they will have to 'escalat'e it again. I asked asked 5 times in 5 different ways for a time line on the response. He didn't give me one --another 52mins down the drain.
7) a few days later I got an automated response asking for a screen shot of my problem. I emailed back a rather abusive letter asking for either --- a password or --- a cancelled subscription.
8) tonight - NOV 16th 11.30pm ----another 3 days went by, and low and behold they tell me they have patch the CS5 password to the CS4 password account and it should be fixed. I find it hard to believe you can patch something that doesn't exist to something else, so I did the next best thing and tried the old CS5 password and surprise of all suprises......... it did'nt work.
9) also tonight NOV 16th 11.33pm ----sent screen capture of the password message with another abusive and now derogatory letter asking for the cancellation of my subscription and my money back.
So I hope your business isn't insolvent by the time you get to sort your stuff out.

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I started this thread. Since the thread was posted, my activation issue has dissappeared - HOW I do NOT know. As a last desparate attempt, I uninstalled Norton 360 completely and this might have helped, however I am not sure. Doing the "ping" of activate.adobe.com still doesn't work even with Norton 360 uninstalled and all firewalls switched off. It is very strange that I am not able to ping activate.adobe.com and get a 404 error on https://activate.adobe.com/test but my issue is resolved... strange this seems still to be unresolved.
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I remind and highlight your responsibilities as a service/product provider, under the ACCC law:
http://www.accc.gov.au/content/index.phtml/itemId/961908
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"If a service fails to meet a consumer guarantee, you may be entitled to a remedy—either fixing the problem with the services, a refund or compensation for any drop in value from the original price paid—depending on the circumstances."
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