Cannot Activate Elements 8

I had a hard drive crash but the tech was able to transfer all data and software to a new external drive.  When I installed Elements 8 on my new HD I get the error message about the software installed on too many systems.  When I launch Element with the external drive the DEACTIVATE option is grayed out.  Any help is appreciated.

You need to call support and they'l lreset activations. Nothing anyone here can do.
Mylenium

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