Cannot activate my iphone 5 it,s locked phone with jevy sim

cannot activate my iphone 5 it,s locked with jevysim

On the iphone, my iphone got carrier unlock and when i put a diferent sim to the original the phone ask me for activation and when i enter my apple id show me k*****@gmail.com cannot be used to unlock this iPhone, i upgraded to the latest ios and when to erase all settind and data then ask me for my apple id password and then deleted the phone, the phone ask me for activation again and the same problem

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    iTunes runs on your computer, not your phone. Install the latest version of iTunes on your computer. If you're using a Mac, and running OS X 10.5, you will need to upgrade OS X first.

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