Cannot activate upgrade to Elements 13. Message: "not connected to internet, connect & try again" ?

I cannot activate upgrade to Elements 13. Message received: "not connected to internet, connect & try again". I was connected to the internet. I tried with Internet explorer, Mozilla Firefox and Google Chrome but failed each time.

Yeah, first of all, you running any anti-virus or firewall stuff?

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    I am running Windows 7 (64bit) , and an error message appears following a recent update to iTunes v 11.1.2:  "iTunes could not connect to the iTunes store. An unknown error occured (-3212). Make sure your network connection is active and try again." I have dug a little bit into possible problems but haven't found a solution yet, one note is that the network connection is OK. A response would be highly appreciated!  Thanks in advance.

    Hi c1r1g1,
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    http://support.apple.com/kb/ts1368
    Regards,
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  • Hi, so I keep having problems logging onto the iTunes store in iTunes and I get this error message: "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80090318) Make sure your network connection is active and try again."

    Hi,
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    Hey thatssoivi,
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    Thanks for using Apple Support Communities.
    Be well,
    Brett L 

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