Cannot active iphone with new password

I cannot active my phone via icloud account.
After updated new fw, active scr will appears and i for got my password. At this time, i have Reset Password and get new one via gmail.
With new password, i enter that to the Active pop-up but the warning message display with content below: "This account cannot use to active your iphone".
Please help me, 
Note: I can login to icloud.com successful with new password.

Tep, a contacted ưuth apple support by calling and get replied!
He's say: connect tour phone with itune and reset with DFU mode!
So, u can do it. ?
Help me, i need tutorial to do it. :)
Good news. ;)

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