Cannot ADD Attachments per your support page. Why?

Followed instructions on your 'How to Add Attachments to a Message' page. Have 'browsed' to location of the 'file'-actually a folder
'I wish to attach'; selected the desired file/folder and clicked 'OPEN' and '"repeated until all files are added". 'Files are shown (4) in
upper righthand corner. From there I have NO success in transferring, dragging or moving them To the message area. HOW Do I
move the files, as attachments to my message?

If you are Attaching files they will stay in the attachment pane.
If you are trying to Insert an image into the message body then use Insert instead of Attach.
You cannot drag a file from the attachment pane into the body of the message.

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I have loaded Firefox and I cannot get it to work It keeps saying unable to connect I have went thru every single step on your support page

Done everything recommend on your support page I reconfigured my Firewall, checked proxy setting. Haven't started using an anti virus program yet. Internet Explorer is working fine.

Done everything recommend on your support page I reconfigured my Firewall, checked proxy setting. Haven't started using an anti virus program yet. Internet Explorer is working fine.

Whilst using my MobileMe Account I cannot add attachments to my e mails. If this persists I will have to stop using Firefox.

I cannot add attachments to e mails from my MobileMe Account whilst in firefox. In Safari everything works fine.

Hi antonyroberts-
I would recommend trying this:
-> Clear Cookies & Cache
• https://support.mozilla.com/en-US/kb/Template:clearCookiesCache
-> Clear the Network Cache
-> Reload web page(s) and bypass the cache.
• Press and hold Shift and left-click the Reload button.
• Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
• Press "Cmd + Shift + R" (MAC)
Check and tell if its working. Hope that helps.

How do I install or enable plugins? I can't find this anywhere in your support pages!

Your support pages explain how to detect and uninstall plugins, but I can't find how to add or enable new plugins. I want to add Flash Player 10 as a plugin - is this possible?
I have tried to follow the instructions on the Mozilla Support page, but the Adobe Flash linked page does not match the process described in the support instructions (it doesn't tell me if Flash is installed on my PC and there is no 'missing plugin' option to select.
I have installed and uninstalled Flash 10 8 times but each time I install Flash 10 it does not appear in the Add-ons/Plugins dialogue box. It is very frustrating and I can't find any way round this problem. Any assistance would be much appreciated!

See [[Managing the Flash plugin]]
*http://www.adobe.com/software/flash/about/

How do I get my computer to "allow" a Java upload? It will not even accept the link from your support page.

How do I get my computer to "allow" a Java upload? It will not even accept the link from your support page.

Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

Cannot add attachments in hotmail in safari

Bought imac in April. Safari workng fine with hotmail until a couple of weeks ago. I cannot forward mail with attachments or add attachments to new mail without getting an error "attachment has bad id info" and the menu bar at the top of the email disappears. I do not get the problem with the same emails and attachements on safari on my ipad. I see on the forum that this problem has come up before. I tried removing the signature on my email and silverlight is not installed, these are previously suggested fixes. All imac software updates are up to date. This is very frustrating, please can you help.

Spoke to Apple support - very helpful. It appears that I had not de-installed silverlight, once this was done I have been able to forward and attach attachments ok. To remove silverlight go finder -> macintosh HD (use shift+cmd+c to display if required) -> library -> internet plug-ins and move silverlight to trash. Quit and re start safari.

Adobe Form - Cannot add Javasript codes on Master Pages

Hi Experts - please help
Could someone please tell me Why (or How) JavaScript cannot be plave on a Master Page - I have some Javascript codes here working fine on a subform page - but when I try to put them on a Master page page - the JavaScript editor is greyed out - unenable me to put the codes in - If I put the codes in the subform in the Master page - nothing work - ??
Should I use xfa.layout...for the resolveNodes ???
Thanks in advance
Points rewarded for replies

Hello,
Not sure what the problem could be, but here are few hints:
1) We have placed JavaScript code in the Master pages before, and it worked fine.
2) We are using Adobe LiveCycle Designer Version 7.1.
3) Remember, you can't put JavaScript code for the ContentArea of the Masterpage, So try adding a blank subform, and place some test code (xfa.host.Messagebox....) in the following event: layout:ready
Is it a Print form?
hope this helps,
Harman

Cannot add an image to a pages document.

I have a 7 page document that has 10 images included. They are small screen shots about 300 x 500 px. When I try to add another image, I get the resize handles displayed, but no image. I've tried adding the image from the Media Browser and finder. I ended up saving the document, and starting another from where I left off. I'll combine them in Acrobat. Any ideas? if apple would like the file to examine, let me know.
I had another image issue with a newsletter I generated using one of the Pages templates. After running pages for a while, the Media Browser would refuse to open or open very slowly. I figured it was a memory issue, and used the finder window instead.
I'm really trying to leave Word behind. So any information would be appreciated.
Thanks Woody
If apple would

Apple is fair enough to deliver a well done "Pages User Guide" with the application.
Those who took care to open it are aware of that:
+*Working with Images*+
+Import an image as a floating object when you want it to remain in a particular place on a page. If you are working with a word processing document, you can import an image as an inline object when you want the object to flow with its surrounding text.+
+Pages accepts all QuickTime-supported formats, including the following graphics file+
types:
+• TIFF+
+• GIF+
+• JPEG+
+• PDF+
+• PSD+
+• EPS+
(it's in page 133 in the English version)
Yvan KOENIG (from FRANCE vendredi 5 juin 2009 10:26:08)

Text messages and imessages marked as delivered yet not received since last update. I cannot make sense of the troubleshooting page, why does this complex machine not just work?.

I updated my iphone -again, and now my girlfriend (and who knows who else) is not reliably receiving messages. I try sending as iMessage and as SMS and have iMessage checked in my options and send as text message if iMessage doesn't work also checked. It was working fine, I updated, now it's patchy at best and although messages are marked as delivered they aren't and I don't know unless I phone the recipient up. Have tried restarting, resetting and digging through the trouble shooting pages... Apple products used to just work, now my phone is like a puzzle that I have to solve. I'm ditching apple in October when my contract is up but would like to send texts in the meantime, any ideas?

Awesomez. Thanks apple support community, very helpful indeed. About as helpful as a phone that stops sending texts after the manufacturers update it. No worries though, I got a HTC yesterday, put my sim in and guess what? It works. Close this thread down thanks mods.

I just upgraded to Lion and now cannot add attachments to my emails in Safari or use the search window. What gives?

I had been holding off upgrading to Lion because of the bad press, but discovered that I could no longer receive email on my Mac because my iPhone had been moved to iClound by an Apple tech when it had to be replaced, and my Snow Leopard version wouldn't support iCloud. So I upgraded to Lion and immediately began having trouble. First I was told that several of my software applications were incompatible and had been removed. Then I discovered that Safari (apparently the latest version 5.1.3) had lost functionality. I can't attach anything to my emails and the search window is grayed out and inoperable. Is there a fix or do I need to retreat to Snow Leopard? Bob Kellam

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
As Guest, test. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on some Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode.) Post the results of steps 1 and 2.

Cannot add attachments to email

When composing an email in iCloud, I click on the paperclip, the popup box comes open, and I can click the document/file I wish to attach. It cycles through as normal, however the attachment never shows up on the email.

if your signature is correct : Windows Xp is not supported.

HT1296 I cannot add video files to library? why guide

I have surgical videos in my laptop but i could not sync to iTunes Library? Please help

Hello NafNaf55,
I would recommend creating a new iTunes library and testing to see if it works there.
iTunes: How to open an alternate iTunes Library file or create a new one
http://support.apple.com/kb/ht1589
If so, then run iTunes in Safe mode to test for 3rd party plugins:
iTunes: Troubleshooting issues with third-party iTunes plug-ins
http://support.apple.com/kb/ts3430
If not, then I would recommend re installing iTunes altogether:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
Cheers,
Sterling

Why is there no way to get information on basic hardware requirements from your Firefox support page?

I have been trying in vain for over one hour to access information about the minimum hardware requirements for Firefox 3.6.20, to which I have upgraded today. Why do you make it so hard to find such information from your support page?
I am running this version on an old 450-MHz AMD K6-III+ system that is packed to capacity with 384 MiB of RAM, although from what I gathered from the page I accessed immediately before the upgrade, all software requirements have been met; I am running it on the openSUSE 10.2 platform. I have reason to suspect that this version of Firefox handles memory badly, causing some of my JavaScript applications to behave badly, although these applications work correctly in older versions such as 3.5, and in Opera 10.

I have since discovered that one could access this information from the Release Notes, which can be accessed from the Help menu. Sorry! My mistake!
However, it would still be helpful (i.e., to those of us who are newbies, or forgetful) to include a link from your support page. Please include it there as well!

In Firefox 3, I was able to import and export to an HTML my bookmarks. This either does not exist any more or is well hidden. Your support answer is not up to date with your current level.

Organize bookmarks no longer exists on Firefox 4. I have been to your support page "Exporting bookmarks to an HTML file" and this level of Firefox is in 3 and below. Can you help me be able to transport my bookmarks from Firefox to Firefox on different machines.

Go to Bookmarks menu--> Show All Bookmarks ( Ctrl + Shift + B ) --> Import and Backup --> Export HTML

Cookies do not get deleted / re-appear within seconds if I delete them manually and yes I've checked every single support page about this and it didn't help

– I have the most recent version of Firefox.
– I have my settings in Preferences -> Privacy on "Keep third party cookies until I close Firefox".
– I've checked "Clear history when Firefox closes" and have ticked every single box under settings (except saved passwords).
– But still, Cookies do not get deleted when I close Firefox – there are hundreds of cookies every time I open it.
– If I go to Tools -> Clear recent history, choose "everything" and tick every single box, history etc. get deleted but the cookies remain.
– If I go to Preferences -> Privacy and click "Show Cookies" and then click "Remove all cookies" twice, the cookies disappear, but they're back just seconds later.
– I've even tried going to Preferences, clicking on Exceptions and manually adding some of the websites that showed up under "show cookies" and blocking them and then deleting the cookies, but still they re-appeared within seconds, and the exceptions were blank again.
– I've checked all your support pages about this topic.
– I've seen this https://support.mozilla.org/en-US/questions/740598?esab=a&as=aaq and tried it and it didn't help.
– I've seen this https://support.mozilla.org/en-US/questions/936308?esab=a&as=aaq and this https://support.mozilla.org/en-US/questions/868910?esab=a&as=aaq, and yes I do use "Do Not Track Plus" and some of the Cookies seem to be Opt-Out-Cookies but most are not.
Please help me. I used to be a big fan of Firefox but this is getting really scary.

You can't remove opt-cookies that are added by an extension unless you disable or uninstall that extension, so you can disable the do not track extension as a test to see if that allows to remove the cookies.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.
You can use this button to go to the Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Show Folder

Cannot ADD Attachments per your support page. Why?

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