Cannot add device to Support Profile

When I open the Apple Support page and login into my Support Profile (Not the Community Profile) I have the possibiltiy to add devices. I want to add my iPad 4 via the serial number, which was bought in an apple store. I get the notification that this device is connected to another apple id which is just not the case. I do not have an other Apple id. Where is the error. How can i add my device to the support profile?

in attempt to reply to Barry, I find that his reply is not here when logged in as ChitlinsCC but DOES appear if logged in as a Guest. Curious? I have screenshots that are stubbornly refusing to insert with the camera tool as well. Copy/Paste from Preview is how I work around
As ChitlinsCC
As Guest
I have attempted to navigate here from several ways besides the email notice... Oddly, this thread does not appear in the Using iPad forum list sorted along with threads of a contemporary timestamp for new activity, but way down the list associated with the timestamp for MY reply.
This happened to me earlier today... result of which was when I posted a reply similar to this reply, the SiteWare was jostled into good behavior, displaying the missing post I experience.
No Barry, I don't think it has anything to do with you as Ralph was the other phantom.
Let us see how it works on this occasion
ÇÇÇ

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Cannot add product to support profile

I recently bought a new macbook pro
today i was trying to add the product to my apple id support profile but i was unable to add it.
it says
"According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID? Find out."
I dont have any other apple id... what should i do?
Vikas

Yes it was purchased from apple but i think they added it to some other apple id instead of mine?
how can i add this to my apple id?
vikas

Cannot add device to computer Error 0x80070005 / x000005b3

I am trying to install my printer. I have registered it on #line but when itry to add as a device to my computer I get the error code above 0x80070005
If I try to add it as a printer I get the error code 0x000005b3
It is a work laptop that I do not have admin rights on - is this causing a problem? I did get them to install the software.
Any help / advice much appreciated

Hi @PollyC ,
I see that you are getting the message "Cannot add device to computer Error 0x80070005 / x000005b3".
I will do my best to help you.
Do you also have the 0x80070005 on the printer?
Usually that error has to do with the Ink System. Try these steps to see if it will resolve the issue.
'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M...
You should be signed in with Admin Rights to add the printer and most likely permission set to print on your user account.
Please call our technical support at 800-474-6836 if the issue persists. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Cannot add device to provisioning portal

I just got my new iPad (iPad (4th generation Model A1460)) running iOS 6.1.3
I am using xcode 4.6.2 to develop my apps. Through the xcode Oragizer I am trying to add my iPad to the provisioning portal. I right click on the device and choose option "Add Device to Provisioning Portal". I get the scrolling indicator along with the message "Prerparing to add to portal" and then I get a pop-up message "The request timed out."
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Thanks

OK,
sign in to iOS dev center
on right - Certificates, Identifiers & Profiles
Identifiers - App IDs - new
e.g. for bundle ID com.name.projectname
After creating this and being brought back to a list of all your App IDs
Make sure that the device has been added to you list of devices via the website
Then, Provisioning Profiles - New
iOS App Development
Select the App ID you created for your app
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Select the devices you want to be able to run your app on.
Give your profile a name
Download it
Double click to open it
Restart Xcode and open the project you created
Make sure your Bundle identifier matches exactly the app id and that the code signing settings are set to the profile you downloaded.
If you gave your project a capital letter for its name, you may need to change the name of the target to the lower case version of that name to match your profile. Restart Xcode after doing this.
Build and run and it should work. If it doesn't, the only thing I can think of is that you made an error when adding your device.
I have just created a project and have it running.
Hope this helps,
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Cannot add device to keychain.

I have a new iPhone 5s and just reinstalled my Yosemite on to my MacBook Pro 15". After I entered in my iCloud login information, it asks to approve this device. After entering my password again and getting a temporary pin, it asks for a pin from a phone I no longer own. I'm trying to approve both my MacBook Pro and iPhone any ideas on how would I get pass that.

Hi Minuitsp15,
That is not a good time when you are trying to activate your iPhone with iCloud Keychain and it is trying to authenticate with a device that you do not have. I would first make sure that at iCloud.com that you do not have your old iPhone associated with it. If it is, check out the link in the article below to go over how to remove it. Then check out the second article for troubleshooting activating your iCloud Keychain so you get be 100% synced up.
iCloud: Remove your device from Find My iPhone
https://support.apple.com/kb/PH2702
Get help using iCloud Keychain
https://support.apple.com/en-us/HT203783
Take it easy,
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I can't add my MacBook Pro to "My support Profile" devices

I just changed my MacBook Pro from one iCloud account A to account B. I then logged in 'My Support Profile' on account B to add it to 'My Products'. When I typed in the serial number, I got the message
"According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products."
I then logged in to account A to check if the device was maybe still listed on it; it wasn't. So, I believe "your records" are wrong - is this just because of a delay of a couple hours or is there a more serious problem?
By the way, I've been able to download iCloud music on my MacBook from account B, so it's definitely communicating with account B all right.

sbgirl54 wrote:
So, I believe "your records" are wrong - is this just because of a delay of a couple hours or is there a more serious problem?
You aren't addressing Apple here. This is a user to user technical support forum. Also, this has nothing to do with iCloud, even though you may have registered it with the same ID you use for iCloud. Regardless of what ID you use for iCloud, you can register your Apple product with any valid Apple ID.

Hi, i buy new phone in ukraine,but when i try add new device on my apple support profile,it says that serial nuber already used by another apple id please help what can i do!thx

Hi, i buy new phone in ukraine,but when i try add new device on my apple support profile,it says that serial nuber already used by another apple id please help what can i do?!thx

You purchased a gray market phone. The iPhone is not available for sale from any Authorized source in Ukraine. There are no authorized or supported carriers in Ukraine.
Take it ack and get your money back.
If you want an iPhone, go to a country where unlocked iPhones are available for legitimate sale and purchase one directly from Apple.

How many devices can I have in my support profile?

How many devices can I have in my support profile? I have 24 and can not add any more. I just tried to add a new iPhone and it says the serial number, "We're sorry, but this serial number is either invalid or it is for Apple software or accessories. If you are trying to register Apple hardware other than an accessory, please check your information and try again."

Never having seen that question before, I tried to find some information - could not find anything unfortunately. So, unless someone else has a better suggestion, my recommendation is to use this form:
http://www.apple.com/support/feedback/
Send them your question - or, if you are covered by Applecare or regular warranty, simply give them a call and ask.
24 Devices....... hmmmm, I'm green with envy!

My iPhone 4 Bluetooth, using ios7, cannot identify any other bluetooth device (even other apple products). Says device not supported. How to solve this problem?

My iPhone 4 Bluetooth, using ios7, cannot identify any other bluetooth device (even other apple products). Says device not supported. How to solve this problem?

Supported Bluetooth Profiles
It is not supposed to detect other Apple products via Bluetooth.

My MacBook Air is in a support profile for one of my Apple IDs while all my other devices are in a support profile for a different one of my Apple IDs; how can I combine under one?

My MacBook Air is in a support profile for one of my Apple IDs while all my other devices are in a support profile for a different one of my Apple IDs; how can I combine under one?

Actually, this can be done without merging Apple IDs, as I found just by trying this out: I went into the support profile for the Apple ID that had only my Mac listed. I then chose to disassociate the Mac from that Apple ID. I signed out and signed in using my other Apple ID (the one with all my other Apple devices). I chose to add/register a new device, entered my Mac's serial number, and now it is associated with all my other Apple devices under a single Apple ID. No merger of Apple IDs required.

I have a G5 which I intend to keep. Now that I have updated my iphone 4s to iOS 7.0. I cannot add music to my iphone or upload photos to iphoto. I have the last itunes 10.6.3. which was supported by apple. itunes will not interact with my iphone on an

I have a G5 which I intend to keep.
Now that I have updated my iphone 4s to iOS 7.0.
I cannot add music to my iphone or upload photos to iphoto.
I have the last itunes 10.6.3. which was supported by apple.
itunes will not interact with my iphone on any level.
Apple made all the equipment I use.
Bentley and Ferrari etc do not stop making parts for their cars?
The least Apple could is.
A. Update itunes to run on a G5
Regarding iOS 7.0 you have totally lost the plot.
We buy apple why?
Quality.
Intuitive interface.
Stable software.
Design.
All that Steve Jobs consider sacrosanct.
Quality is about ongoing support longevity of product.
Its not about trying to sell to every person on the planet, others are way ahead of you.
So try respective the customers you have, it wont be long before theirs a better operating system and your lead in hardware is marginal.
Regards
Glyn Evans
My post on facebook this morning.
If you have an iPhone or iPad do not update to ISO 7 unless you want an operating system that looks like windows 8. The graphics looks like it was designed by a artistically challenged mongoose and the operating system is not intuitive something apple users expect. Overly complicated ugly and generally change for the sake of apples paranoia since the death of Steve Jobs.

You need to update iTunes to 11.1 on your PC

My Support Profile account broken - cannot see product details

"My Support Profile" no longer functions properly and therefore I cannot manage my Apple products. No one at Apple Support seems to know anythng about this or to whom, or where, to turn to get this fixed.
Details of problem:
When I log to My Support profile using my current Apple ID I see, as expeced, my information and my registered Apple products.
However, I CAN NOT access the details of any of my registered products. When I "click" on a registered product the web page goes nowhere and seems to simply refresh itself ("loading" spinner spins then stops). Therefore I cannot manager my Apple products because I cannot get to the next page that shows the product detail tabs "Coverage Details", "Case Activity", "Repair Activity" and "Support Resources".
This is NOT a computer, browser or user problem because it does not matter what computer or which browser I use (Safari, Firefox, Chrome). Rather, the problem is on Apple's side completely.
By contrast, I can use an old Apple ID to access my old "My Support Profile" using the the same computer(s) and ANY browser and I can access product details normally. But I do not want to use this old account of mine as the email address is being retired.
Even if I wanted to transfer my registered Apple products to an existing account, or set up a new one, I cannot do so because, as noted above, I cannot get to the product detail page which is where you have to go to unregister a product in order to to be able to then register it with another account !!!
Cannot get help from Apple:
No one a Apple Support seems to know anything about this or to whom, or where, to turn to get this fixed. Every one is stumped. There is no place on Apple's web site ANYWHERE to get help with My Support Profile - no way to submit a report, etc. It is as if Apple figures there will never be a problem with My Support Profile so it is not even a topic.
When I call Apple Support (using the SN of an product under warranty) the call gets escalated until finally the tech rep will say go to "http://www.apple.com/feedback/" and submit a report. When I follow that process through it always ends up with the options to call support or make arrangements to go to the Apple store to repair the product. In otherwords, back to the beginning - a vicious circle.
Plea for Help:
If anyone has a recommendation, an Apple Contact email or telephone number, a valid link to submit a report specific to "My Support Profile" problems, or anything that will let me get to somebody or some department that actually knows how to deal with fixing a broken "My Support Profile" account, I would greatly appreciate it.
Yours in frustration.

I happened to have checked on February 15th as well and it appears normal functioning has returned. Today is February 17 and it appears normal today.
I hope the return of normal functioning remains stable.
Although I am pleased My Support Profile has apparently returned to normal functioning, it is frustrating that Apple does not have any means to report problems with My Support Profile. There ought to be a clear path to follow to report (and rectify) problems with My Support Profile. The absence of such a path speaks poorly for what otherwise good support from Apple.

How can I add iPhone Serial No. in Apple Support Profile

Recently, I bought iPhone 5 Unlocked on eBay. Now I am trying to add serial number in my apple support profile but I found this error " According to our records, this serial number is associated to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other products. Not sure if you have another Apple ID? ". so what should i need to do in this respect? further I have original seller purchased invoice (not apple original invoice) and I have proof of purchased thought paypal statement/invoice. So how can I add this iPhone in my account.
Regards,
Sohailg

I have the same problem. How do I fix this?

I can't add my iPhone serial number in my support profile.

I can't add my iPhone serial number in my support profile because say that it is be using with a different Apple ID, but I not have more ID. My iPhone is new and I bought it from Apple Store.
Excuse my English!

I have the same problem. How do I fix this?

How to add a product to my support profile?

Hi
I have an iPhone and Macbook Pro. When I looked at my Support Profile, I just saw the iPhone registered. When trying to add the serial number of my MBP, it asks me the exact date of purchase. I really can't remember exactly when I bought it ( I just can remember the month , not the day). What should I do?

Howdy Barry
Here's my test from an old product I no longer have
⬇ Click/Tap to enlarge ⬇
You just click the Product (as highlighted in grey)
Click the [Remove Product] button centerstage - the appears VERY briefly beside the button
one responds to the challenge "Are you sure..." by clicking [Remove Product] once more
Success page
notification email ( notice there is NO "Undo" )
back to MySupportProfile after clicking the only button on the Success Page
If you think [ EDIT Products ] button may be a workaround, I'll let you illustrate
ÇÇÇ
<Edited By Host>

Cannot add device to Support Profile

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