Cannot add email accounts, no browser no BIS, Nothing!
Hello
I recently came back from New York (I live in the Cayman Islands) and i had bought a Blackberry Curve 8300 at an electronics store there with hopes of using it when i got back.
I went to my mobile network t get the BIS connected but i was told that it could not be connected because my PIN was still on the T-Mobiles network.
I called T-Mobile and they said that the phone is not on their system so i must contact RIM
First of all when i try to setup my internet the only thing that comes up is "I want to use a work email account with a blackberry enterprise server"> so i think this phone is registered with RIM on a BES but i want BIS for personal use.
I upgraded the OS to see if that would help but that did nothing. The browser is also missing. It shows that it is there in the applications list but its not on the home screen (even when i show all)
I tried to register on BIS via the Blackberry site but i keep getting the error message " Invalid PIN and IMEI format". I know i have the right PIN and IMEI.
When i go to Security Options> general options>Services i see ***No Services***
When i go to Options> Advanced i see in the list Enterprise Activation (i dont have a enterprise account)
Could it be that it is still on the BES and thats what causing the problem. I think this phone is already on a account on the blackberry network and cannot be reregistered unless it is removed. I just bought it at an electronic store and everyone is saying that i need to contact the previous owner but thats not gonna happen. i am in the cayman islands and i bought it through an electronics store (i doubt even they know the original owner)
Please help...
HI and Welcome to the Forums!
The issue is not BES at all. Rather, the issue is that your BB PIN remains locked to the original carrier (from what you posted, TMobile). There may actually be two steps you need to conduct:
1) Unlocking the BB from the original carrier:
http://www.blackberryfaq.com/index.php/How_do_I_unlock_my_BlackBerry%3F
2) Unlocking your BB PIN from the original carriers BIS system. The carrier controls BIS, not RIM. The carrier must release the PIN from their BIS before your new carrier can assign a BIS account to the PIN. You must convince one of the two carriers to conduct the escalation to RIM...if you escalate yourself, there will be fees (RIM does not provide first line support...the carrier do). When you contact them, be sure they first escalate you to their internal BB support team...then if they decide they can do so, they can escalate into RIM.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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