Cannot Add New Form Fields

I'm troubleshooting a problem with an existing pdf document in our office. Though I install Acrobat I do not use it on a daily- hence my asking for assistance. The computer is an Optiplex 745 running WIN XP Pro SP 2 with all updates.
The doc is a 42 page human resources document that has both scanned and original (made in Word/Acrobat) pages. Though I can edit existing fields/boxes, I cannot add new ones. I can select "add fields", click and drag seeing the crosshairs and field/box area, but when I let go, nothing happens. No new field and no erorr messages.
I've checked the security- it's wide open (no security) and layers- it has none or only one. The user who reported the problem is using Acrobat 5.x, I've tested it in 5.x, and 9 (standard and pro) on my computer with no success. I've included screenshots of the doc info below in hopes that they might provide some clues as to the problem.
Thank you for any assistance that you may provide.

After discovering that the other primary user had a local copy of this form- I tried that in Acrobat 9 and it was editable. So it appears that it was the form itself.
I'm resaving the local document to the network drive (where the problem doc came from) and updating both primary users to Acrobat 9. One was using 5 the other 7. Hopefully that will prevent any further problems.
Thanks for your assistance.

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