Cannot add video to itunes

Hi,
i have recently bought a laptop that has windows vista home on it. I have installed Itunes and when i try to add a video it doesn't add it and freezes. Sometimes the .mp4 file wont even play it in quicktime.
Any Ideas?
thanks

I use Videora Ipod Video Converter and it is very helpful... First of all, I convert my videos with this software to the old format mpg4 and then I manually add it to the library. it works for me... i don't know how it would help you...

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