Cannot adjust ear piece sound volume while Incoming call

Receiving an imcoming call with ear-piece plugged, the sound volume becomes maximum and cannot be adjusted from both ear-piece and iPhone side button.
Playing music, the sound volume is normal and ear-piece and side button are adjustable.
Thank you and look forward solutions.

From the iPhone user manual, Restarting or resetting iPhone
If something isn’t working right, try restarting iPhone, force quitting an app, or resetting iPhone.
Restart iPhone: Press and hold the On/Off button until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off button until the Apple logo appears.
If you can’t turn off iPhone or if the problem continues, you may need to reset iPhone. A reset should be done only if turning iPhone off and on doesn’t resolve the problem.
Reset iPhone: Press and hold both the On/Off button and the Home button for at least ten seconds, until the Apple logo appears.
For more troubleshooting suggestions, see Appendix B, “Support and Other Information”
User troubleshooting steps, Appendix B, page 157 http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

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