Cannot adjust volume during calls on iPhone 6 (using EarPods)

I cannot adjust my volume on the iPhone 6 during the call on the EarPods. I can only adjust volume while the call is ringing or before a call, but once the person picks up, neither the phone's buttons or EarPods would adjust volume. It's once when I hang up and my music starts playing again, the music blasts my ear from the volume change I did (during the call).
The volume button works fine during calls when I don't use any earphones.
Is there a way to fix this?

Good Afternoon lopakamac,
If you are having trouble hearing a conversation on your iPhone, try the following steps:
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
http://support.apple.com/en-us/HT203800
Turn up the volume
While you're on a call, adjust the volume with the volume buttons:
Also while you're on a call, make sure that you can see the volume indicator on the screen when you press the volume buttons:
Check the connections
If your iPhone is connected to a headset, you won't be able to hear through the iPhone receiver or using speakerphone. Follow these steps, testing after each.
Make sure that you don't have anything plugged in to the headphone jack or the dock connector.
Go to Settings > Bluetooth and turn off Bluetooth.
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
Restart your iPhone and test again.
If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
Last Modified: Feb 11, 2015
Regards,
- Judy

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