Cannot always allow certificate Mail for Exchange

Goodmorning,
Ive been stuggling with some Nokia models in our company that ask to accept certificate. But the only option i currently get is that i can only accept it for this moment and not always. Ive tried different instructions made up by users on this forum but they do not work for me.
The models
C5-03
E71
Also the certificate does not appear in the trusted website part on the phone when i accepted it.
Kind regards,

The question? If you tried everything from the board, you are done with the board, aren’t you? You could have appended your question to one of those threads and then everyone finding that thread, would have benefit from the new answer. Without any error message, we do not even know which stage of the problem you face.
The general solution is:
You take your certificate authority (CA), not its private key but its public certificate, convert that not to base-64 (PEM) but to binary format (DER), and then you beam it over to your Nokia. The easiest way to do that beaming, place it on one of your web-servers (HTTP), change the file extension to .cer (to get Windows Phone compatibility) and make sure the MIME media type of .cer is application/x-x509-ca-cert (to get Nokia Series 40 compatibility).
However, the much easier solution would be to go out and buy a certificate for example from RapidSSL. RapidSSL is linked to GeoTrust which is linked to Equifax (Symantec), available on every Nokia since the year 2007. RapidSSL costs less than US$10 per year. You can buy one for the next four years. At the end of the ordering process, you are send one intermediate certificate. Do not go for that but for the primary and secondary intermediates from their webpage. Then, all your devices work withouth installing any certificate with your end-users at all, for four years. More details and help on debugging, there …

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Mail for Exchange 3.00(50) does not keep the alway...

I have an issue with the Nokia Mail for Exchange client version 3.00(50) where the always on connection it is supposed to maintain with the server gets dropped.
I have also encountered this issue with a previous version of the client 2.9.158.
When this occurs the current status of the Mail for Exchange client reads: "Unable to connect. Retrying.
The client then connects and performs a sync every 15 mins and then disconnects immediately when done. This 15 min cycle repeats, so the phone is not always online, but instead runs on 15min intervals.
The Mail for Exchange log shows the following:
24/05/2010 09:42:03 Cancel Job:0, Type:"PING Job- Always-Online":
24/05/2010 09:42:06 start E-mail sync
24/05/2010 09:42:06 client->server adds=0 changes=0 deletes=0 fails=0
24/05/2010 09:42:06 server->client adds=0 changes=0 deletes=0 fails=0
24/05/2010 09:42:06 end Email sync
24/05/2010 09:42:06 start Sent Items sync
24/05/2010 09:42:07 client->server adds=0 changes=0 deletes=0 fails=0
24/05/2010 09:42:07 server->client adds=0 changes=0 deletes=0 fails=0
24/05/2010 09:42:07 end User sync
24/05/2010 09:42:07 PING Command Requested
24/05/2010 09:42:08 start E-mail sync
24/05/2010 09:42:09 client->server adds=0 changes=0 deletes=0 fails=0
24/05/2010 09:42:09 server->client adds=0 changes=0 deletes=0 fails=0
24/05/2010 09:42:09 end Email sync
24/05/2010 09:42:09 start Sent Items sync
24/05/2010 09:42:09 client->server adds=0 changes=0 deletes=0 fails=0
24/05/2010 09:42:09 server->client adds=0 changes=0 deletes=0 fails=0
24/05/2010 09:42:09 end User sync
24/05/2010 09:42:09 Starting a New Ping
24/05/2010 09:48:41 Exception during Ping.
24/05/2010 09:48:41 New heartbeat = 4.
24/05/2010 09:48:41 HTTP Server Error 408 : Request Timeout
24/05/2010 09:48:41 Starting a New Ping
24/05/2010 09:52:48 Heartbeat expired. Re-issuing ping.
24/05/2010 09:52:48 New heartbeat = 6.
24/05/2010 09:52:48 start Email sync
24/05/2010 09:52:48 Nothing to sync
24/05/2010 09:52:48 end Email sync
24/05/2010 09:52:48 start User sync
24/05/2010 09:52:48 Nothing to sync
24/05/2010 09:52:48 end User sync
24/05/2010 09:52:48 Starting a New Ping
24/05/2010 09:59:19 Exception during Ping.
24/05/2010 09:59:19 New heartbeat = 4.
24/05/2010 09:59:19 HTTP Server Error 408 : Request Timeout
24/05/2010 09:59:19 Starting a New Ping
24/05/2010 10:03:24 Heartbeat expired. Re-issuing ping.
24/05/2010 10:03:24 Error occurred during Ping.
24/05/2010 10:03:24 Exception during Ping.
24/05/2010 10:03:24 Mail For Exchange Error -15051
24/05/2010 10:03:24 Set SimulateAlwaysOn mode : 1
24/05/2010 10:04:56 PeakTime active
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24/05/2010 10:05:56 client->server adds=0 changes=0 deletes=0 fails=0
24/05/2010 10:05:56 server->client adds=0 changes=0 deletes=0 fails=0
24/05/2010 10:05:56 end Email sync
24/05/2010 10:05:56 start Sent Items sync
24/05/2010 10:05:57 client->server adds=0 changes=0 deletes=0 fails=0
24/05/2010 10:05:57 server->client adds=0 changes=0 deletes=0 fails=0
24/05/2010 10:05:57 end User sync
Does anybody know where the HTTP 408 error comes from as I don't believe it comes from the server?
Also can anybody give a reason why the ping is not working and if there is a work around for it?
What is the meaning of the MfE error 15051?

Hi, I am afraid I cannot answer your specific question about the pings / error. I can confirm I have the same problem on my E71, running the latest firmware 410.21.010 and MFE 3.00.050.
I did some searching and this seems a common fault with 3.00. Apparently it didnt happen in version 2.7. I got a version 2.7 and tried for a few hours without problem but didnt do an extensive test as 2.7 doesnt support folders which I need.
The always on connection does appear to work for a while following a reboot but frustrating as hell when it stops because as you say it then only updates every 15 minutes.

Mail for Exchange and certificate authentication -...

Okey, it works on Windows Mobile browser starting 2003 and Blackberry browser since 2007.
It's not working on these fancy linuxes (moo-boo or moeba or what it's name?)- but well, what else you can expect from poorly tested code with no compatibility or standards in mind?
I wonder what stopping Symbian to proper support certificates standarts, while they finally manage to support ActiveSync specification. Lazy programmers? Are they steal too much code from open source?
Nokia, your devices will never suceed, if you keep making ovi-style "features" instead of things people need to work better. We pay for you phones, do you remember that?

Go to your outlook web access website and click on the lock and then view certificate. The details and then you can save it in DER format to your desktop.
Then go to this site:
http://www.redelijkheid.com/symcaimport/ and insert through the browse button and then copy the link to your phone.
Then you should be able to download it
You can also go to your IIS default site on the exchange server and directory security and export your certificate under edit certificate.
I have tried everything now. I can download my certificate and the valicert from GoDaddy, but the Nokia phone is still saying "do you trust this certificate" every time the phone syncs.
Our firm have taken the E-phones away now and went over to windows mobile and all of them worked within 10 minutes without any errors.
The funny thing is that when you try to call nokia, they wont help you with Mail for Exchange, and it is there program
I know my GoDaddy certificate works on windows mobile phones, so It must be something with Mail for Exchange.
Every guy I talked to about symbian phones have told me they always gives problems with SSL. I am a bit **bleep**, but can conclude that Nokia is for the private consumer.
Best Regards
Morten @ Denmark
Message Edited by asp3200 on 02-May-2008 08:37 AM

Mail for Exchange and Certificate

Hi, Can i please get some help in getting a E60 working with Exchagne 4 Mail.
How do i install a Certificate, i have carried out the following, however every time i access the our company https://server.domain page using IE i get the message or something saying its an untrusted site.
From my pc opened https://server.domain.com/certsrv and saved cert to my desktop.
Double clicked the cert and exported it as a der version.
Now in the phone \ security \ certs \authority \you can see my server cert.
Is there a step by step guide on installing a Certificate from a Exchange Server ?
Thanks

Go to your outlook web access website and click on the lock and then view certificate. The details and then you can save it in DER format to your desktop.
Then go to this site:
http://www.redelijkheid.com/symcaimport/ and insert through the browse button and then copy the link to your phone.
Then you should be able to download it
You can also go to your IIS default site on the exchange server and directory security and export your certificate under edit certificate.
I have tried everything now. I can download my certificate and the valicert from GoDaddy, but the Nokia phone is still saying "do you trust this certificate" every time the phone syncs.
Our firm have taken the E-phones away now and went over to windows mobile and all of them worked within 10 minutes without any errors.
The funny thing is that when you try to call nokia, they wont help you with Mail for Exchange, and it is there program
I know my GoDaddy certificate works on windows mobile phones, so It must be something with Mail for Exchange.
Every guy I talked to about symbian phones have told me they always gives problems with SSL. I am a bit **bleep**, but can conclude that Nokia is for the private consumer.
Best Regards
Morten @ Denmark
Message Edited by asp3200 on 02-May-2008 08:37 AM

Mail for Exchange and SSL certificate

I have a little problem with Mail For Exchange and my Nokia N80. I have self-signed certificate for Exchange mailserver and when I am synchronizing e-mails I got always message: "The site has sent an untrusted certificate. Continue anyway ?". I underestand that my certificate isn't verified by any root authority, but if I have synchronization schedule set at 15 minutes it means I have to confirm this message four times when I am not with my mobile one hour. So question is:
Is possible to import self-signed SSL certificate into Nokia N80 and set it as trusted ? If yes, please describe me how, because I have tried import the certificate as CER (it was opened just as NOTE on Nokia), I tried to convert it via openssl to PEM (the file was not recognized) etc... Thanks for any help in advance.
Reply With Quote

Go to your outlook web access website and click on the lock and then view certificate. The details and then you can save it in DER format to your desktop.
Then go to this site:
http://www.redelijkheid.com/symcaimport/ and insert through the browse button and then copy the link to your phone.
Then you should be able to download it
You can also go to your IIS default site on the exchange server and directory security and export your certificate under edit certificate.
I have tried everything now. I can download my certificate and the valicert from GoDaddy, but the Nokia phone is still saying "do you trust this certificate" every time the phone syncs.
Our firm have taken the E-phones away now and went over to windows mobile and all of them worked within 10 minutes without any errors.
The funny thing is that when you try to call nokia, they wont help you with Mail for Exchange, and it is there program
I know my GoDaddy certificate works on windows mobile phones, so It must be something with Mail for Exchange.
Every guy I talked to about symbian phones have told me they always gives problems with SSL. I am a bit **bleep**, but can conclude that Nokia is for the private consumer.
Best Regards
Morten @ Denmark
Message Edited by asp3200 on 02-May-2008 08:37 AM

N97 - Mail for Exchange self signed certificate

I would like to use my N97 for sychronizing my nokia with my office e-mails (MfE 2003). Sync keeps on failing. I assume that my n97 does not accept the self-signed certificate we are using (unlike the iPhone and any other HTC or Windows mobile based device). I tried to install the certificate on my nokia - however all versions offered for conversion by my internet explorer are not recognized as a certificate by the n97 (either unkown format or just displayed as text).
Can anyone help? (I am afraid I have to deal with our self-signed certificate - so there is no chance to approach the problem from that end)
Many thanks!

I am also having the exact same problem. My company uses Exchange Server 2003, but I cannot get the Nokia N97 to sync using Mail for Exchange. I too am guessing that it might be related to the fact that we are using a self signed certificate.
When the sync failed, I tried to browse to our web exchange access on the N97 web browser, but that wouldn't work either (I have successfully been able to do this on a Sony Ericsson C905 and a BlackBerry Pearl, but the Nokie N97 says it is unable to perform the operation).
Can anyone confirm if the issue is in fact the self signed certificate, or make any other suggestions? I do not want to push my company down the path of getting the certificate signed if it's not going to solve the problem.
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hello I have the same problem with my E63 and Mail for Exchange. I receive the mail,the synchro for my contacts and agenda Gmail works well, but when I receive a email I cannot have the body ! and sometime I have a error message that tell me my password is not good ! but I'm sure of my password !
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When clicking on the <Download> button on the
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Cordially,
Henry

I don't see any problems. Just try again later, alligator.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

E66 & mail for exchange - ocassionally cannot dial...

Hello, I have a E66 and about 1100 contacts synced through Mail for exchange from Outlook 2007. The numbers contain space as digit separator, e.g. +420 611 258 369.
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Q1: anybody else experiencing this?
Q2: what are the "acceptable" digit separators for Nokia?
Q3: any ideas - except for deleting digit separators?
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I too have the same problem, tried reinstalling MfE deleting & creating the profile again etc. No success. Can anyone help on this?

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Roadsync soft is working perfectly but why I have no ability to use native software from Nokia. It's some strange situation.

What do you mean? Is there some hardware or software problem which makes my phone incompatible with Mail for Exchange? I think the problem is just software stub which is purposely embedded into Mail for Exchange code in order to disable the tool on my model of phone.
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Hi,
I tried Mail for Exchange with my new Nokia E75 and it worked very well, fetched my company e-mail and everything looked good. During the installation the setup wizard asked whether to sync and how often, etc and I said yes. The setup program insisted that I need to take phone locking into use. It sounded strange but I accepted.
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5630 cannot install Mail For Exchange

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I'm using Nokia 5630 based on S60 3rd Edition Software.
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I don't see any problems. Just try again later, alligator.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Mail For Exchange - Interesting and Challenging Pr...

Hi all,
We've been running Mail For Exchange in our organisation for around 6 months now without a problem. And now we have a problem I cannot seem to father out. Searched forums, checked and double checked things and no further, so I post on here hoping one of you guru's can assist!
We have 5 offices - all of which have their own Exchange Server. Users in each office all use MfE. Our biggest office (Glasgow) has 3 Exchange Servers due to the size - so that is 8 Exchange Servers in total.
We use a Front End Exchange Server at our data centre (set up with a Verisign SSL Certificate) and backend Exchange Servers at each of our sites.
So far so good :-)
All of a sudden, one of the Glasgow Servers has stopped allowing Mobile Phones to receive their e-mail. The other two Glasgow servers are fine and dandy, as are the rest of the offices - so the FE/BE setup must be fine.
Concentrating now on the server that is not working, I have went through every Permission setting on IIS and cross checked it with some articles on the internet. Everything fine. I have even cross checked the settings with working Exchange Servers in our organisation - again everything fine.
If I look on the IIS logs on the Front End server, I get an error 500.
If I look on the logs on the Mobile Phone, I get HTTP error code = 500 / Internal Server Error 500.
Now the interesting part.
Following diagnostics on here and other sites, the first thing i do is browse to http://servername/oma on the Phone's browser. I put in my credentials and get in fine. So that would mean no certificate errors and the path to the BE mailbox works fine.
I can browse to affected users mailboxes on the PC side using OMA and Webmail - so again no issues with comms between FE and BE.
The issue is just MfE connecting to one server in our organisation.
I've been working on this for 2 weeks now, and I have to admit i am struggling what to look at next.
I've ripped out the Exchange bits on IIS, re-started the System Attendant Service and reconfigured the permissions. Nothing.
I've reset the Nokia and installed MfE 2.7. Same - nothing.
As i say, it is just one server affected. Everything else is fine. To make things worse, the server affected is the one which my mailbox is on, along with some of the senior directors.
Does anyone have any ideas what so ever? I'm sitting here with my fingers crossed.
Regards,
Colin.

seems like there are no Exchange server administrators in the forum, retro... sorry. I would love to help, though, but I'm just another MfE user.

Mail For Exchange - Compatability/Downloads menu i...

Using N79
SW 31.002.205.4.
Up until this morning running MfE 2.9.158. Just been offerred 2.9.160 via App.Update. Post install check indicates this has been available for months - why the delay in pushing it through to App.Update?
MfE 2.9.160 still not fixed old issue of being unable to open MfE settings following phone restart - why not? - threads dating back to 1st quarter 2009! but this one explains the issue precisely:
/t5/Messaging-Email-and-Browsing/Mail-for-Exchange-corrupted/m-p/603626/highlight/true#M21922
It's the only app on my phone that cannot be routinely opened - not good.
Notwithstanding this idiosyncrasy email syncing is more hit than miss but falls way short of my iPod touch which is 100% rock solid regarding Exchange compatability. Does Nokia want Exchange Server based customers- my guess is not enough. Generally speaking if I notice emails hitting my iPod but not my N79 it's time for a phone restart. But that kills the ability to open MfE settings So it's back to a re-install.
If the above isn't bad enough Nokia has just made it worse. This "current" link from the N79 support page is dead;
http://businesssoftware.nokia.com/mail_for_exchange_downloads.php
and after much dead-ending find that the Ovi Store now contains MfE - no problem with that it makes sense to consolidate. But no mention of N79 being supported by the latest greatest MfE and Ovi only lists 3.0 as supporting FP1 phones - so wht about FP2?
Is my N series phone supported anymore - I've got no idea.
Wake up Nokia it's 2010 not 1990 - we shouldn't have to put up with this **bleep** in basic functionality.
Judging by lack of action over the past 12 months have no hope Nokia will put this right but that my dear Nokia is how you lose customers to your rivals Apple and RIM. Pull your finger out.

I'm hoping this fix works for me long term and post as is.
Multiple phone calls to Nokia Tier 1 and 2 phone support heavily supplemented by some determined Google searching led me to the following solution.
First off the bad news. To fix the MfE issue requires a hard reset of the device. There's no way around this so resign yourself to it early.
The good news however is you can dramatically reduce the time needed to return your device back to its pre-reset condition by backing up your device using Ovi Suite. Forget to do this and you'll be re-installing your apps one at a time.
My issue was made more difficult because the usual hard re-set code (*#7370 #) would not reset the device i.e. full recovery of phone memory, complete wiping of contacts etc. Ignoring Nokia's advice to return the phone for repair! I turned up an alternative method which achieved the hard re-set I was seeking.
As follows:
Hold these three keys down - *, 3 and green accept call - whie the phone is off, then power on keeping them depressed until the Nokia logo plays.
On the N79 this involves an usual amount of manual dexterity but nevertheless worked where the re-set code failed. Hopefully this won't be necessary for most users.
Once re-set you will be presented with the Set up menu as per a new phone.
With a fully recovered phone memory you can now restore your earlier backup via Ovi Suite, which for me did 90% of the work needed to get my phone back to its earlier personalised condition. I took the opportunity of checking for any programme updates of essential apps and updated as necessary. Re-installation of Speed Dial settings and permitted Bluetooth devices amongst other items was required but all in all all my data and file structure was faithfully restored first time around.
I am now running MfE 3.0 (actually 2.09.208 - see initial thread posting ) which Nokia support advise is not supported for the N79 - given the varying level of advice received I'm prepared to run with my own view that it works fine. If you wish to play safe you should be running 2.9.160.
I have re-booted the phone multiples times over the last two days and on only one occasion (which I'm going to pretend never happened) MfE has been rock solid. In addition Ovi Maps which had stopped opening - and was fundamentally what set me off down the road of a hard re-set - is now working perfectly.
I'm hoping this cures the irritating MfE problem long term pending Nokia sorting out whether they even support the N79 any longer as far as MfE is concerned.
As a sign off I will just say for my purposes the N79 is the best smartphone I've ever owned and supplemented with an iPod Touch is a fantastic work/play combination. If you are allowed tethering on your contract I contend Walking Hot Spot is THE killer app and so confident am I of my choice of phone I've just bought a second N79, at a much reduced price, which I'm going to use as a backup/extension to my existing N79 when it dies and goes to heaven.
Hope this post saves someone else some timeand effort.

How to configure Mail for exchange to select autom...

I have an E71 with a corporate Mail for Exchange mailbox, the menu allow me to configure the connection Access point manually only. So, by default I select the G3 cell phone connection, but while I'm at home the nokia E71 onnects to my DSL wifi connection but Mail For Exchange cannot switch automatically to it ?
is there a way to configure that automatically ? switching from low cost connectivity access point automatically when repliacting with the exchange server ?
I'm running with Mail for Exchange version 2.09.158
Many thanks in advance

There is no default for those entries. you need to set it up manually by using the custom label.

Cannot always allow certificate Mail for Exchange

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