Cannot answer security questions! Help!!
So I have an Apple ID that has been signed in into the App Store on my iPad. There hasn't been a credit card associated with my account, but I have been able to buy free apps. Recently I tried to add a $15 iTunes gift card into the account and I did so. My account currently has $15. (Yay!) But to actually buy apps, I have to answer/verify my security questions first. I've tried to answer them but after multiple tries, I get locked out of my Apple ID. I've done this twice now... I've read that to change the questions you must answer them! D: I have also read that if you have a recovery email you can change it there but I don't have a recovery email... Noooo...
Help help..
Other info:
-Currently locked out of my account. T^T Another 7 more hours to wait.
-I know the password to my Apple ID but I'm UNABLE to sign into appleid.apple.com. I think it might be the fact that I'm locked out of my account because I was able to sign in before the lock out.
-I think it's best that I call Apple Support. But, for them to reset it (Also read this from another discussion.. I've so many already >.<) I must be able to answer at least one of the questions. Not sure if I can do that.
-Tried to answer the questions through "Reset my password" and after clicking the "Answer security questions: " it tells me that I have to put in my birthday, and I do so, but it says "The authentication information provided does not match our records. Please verify your personal information and try again." (Not sure how this applies to the security questions but just wanted to add it.)
What do I do?!
Thanks!
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312
Similar Messages
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HT5625 cannot answer security questions
itunes says i have never bought aps, which i have many and wont let me progress without answering security questions, which i cannot answer. i cannot figure out how to change the security questions to successfully operate itunes and purchase aps
Contact support at the appropriate number for your location: http://support.apple.com/kb/HE57 and ask to speak with someone in Account Security, they can help change your questions/answers.
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I still cannot answer my security questions or send a rescue email!! Please help!! is there a live person to help!
Login to www.appleid.apple.com with your Apple id and password If You Remember.
Go to Security and Password tab There You shoud have a Link to get the answer for security question.
If you dont have you need to talk to Account's and security Team of Apple Regarding this. -
Trying to login to the App Store and it keeps asking me to answer security questions but when I try to do so the page just goes blank to white and then disappear . By this point I am already successfully logged in.
Please help.Rescue email address and how to reset Apple id sec. questions.
http://support.apple.com/kb/HT5312?viewlocale=en_US&locale=en_US
If that doesn't work and your verify the following info, call 1-800-APL-CARE.
1. apple id username, that is not locked or disabled.
2. serial number of an apple product registerd in your name
3. Billing info associated with your account -
My husband and I both have i phone 4 on the same itune acct but his phone is saying its a new device and will not let him buy anything off of our acct without answering security questions. these questions are not the ones we set up the acct with. my iphone device is not having this problem. Help!
I don't know if I'm asking this all in a way that can be understood? Thanks ED3K, however that part I do understand (in the link you provided!)
What I need to know is "how" I can separate or rather create another Apple ID for my son-who is currently using "my Apple ID?" If there is a way to let him keep "all" his info on his phone (eg-contacts, music, app's, etc.) without doing a "reset?') Somehow I need to go into his phone's setting-create a new Apple ID and possibly a new password so he can still use our combined iCloud & Itunes account?
Also then letting me take back my Apple ID & password, but again allowing us (my son and I) to use the same iCloud & Itunes account? Does that make more sense??? I'm sincerely trying to get this cleared up once and for all----just need guidance from someone who has a true understanding of the whole Apple iCloud/Itunes system!
Thanks again for "anyone" that can help me!!! -
My second iPod is a 5th generation and when I try to buy something it says it needs make sure I am who I say I am and it makes me answer security questions. But the problem is I don't know the answers to them. I did not choose them. And if I can't find an answer I can't buy anything!!! Help!!!!
You need to log in to your Apple ID and change you security questions. Take a look at this link, http://www.apple.com/support/appleid/
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I seem to not enter the correct answers to my security questions for itunes to buy an in-app purchase and also cannot answer the questions exactly like i answered them when creating the account for my ipod, how do i find out what answers i put for my ipod touch and itunes?
Try these previous discusssions:
recover answers to security questions: Apple Support Communities
how do i change apple ID security...: Apple Support Communities -
Hi can anyone help me with the solution to get my security questions and answers re-set?
I have done everything the site asks you to do/ reset passwords/ confirm re-send mail and so on BUT the site still does a 360 back to answer security
questions to confirm your identity....that is the point -I do not rememeber the questions and certainly therefore dont remember answers to questions that I am supposed to recall....so what do I do?
For the last 8 months ++ I've gone full circle and am at my wits end?
Anyone have some deep wisdom on this issue
Thanks and regardsAlternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
i have never set up security questions and Itunes is asking me to answer security questions. I have no idea what the answers to the questions it is asking me. Now I cannot purchase anything from Itunes. I have had my account for years. What do I do ?
Dude same here
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what if you did not have a rescue e-mail when you initially setup your account and cannot remember security question answers
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
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I cannot buy music currently as I am being asked to answer security questions due to it being supposedly "the first time I have bought form this PC". This is not the case. I have now changed my password and security questions, but it is asking me the same when I try to buy again.
First off, the name of your computer is only the way it is becuase the Apple user is the first one they created after repairing the Mac. Go into Sharing System Preferences and change the name to whatever you like.
Can you explain how you did this:
This didn't seem right so I went in to it and changed the computer so that it would recognise me as the Owner/Administrator.
You can delete the Apple user in Users & Groups System Prefs. Select that user and delete it. It will ask if you want to save the user data or delete it. If you archive it, you can always delete it later and it will be available if you need to recover that account for some reason--I doubt this will be necessary. After deleting the account, and when you feel you are still working normally, you could delete that archived user folder.
I have also never seen anything ask for that. It does sound like an Epson thing, but without having access to it, I couldn't tell you for sure.
Here's what I would try. Create a new User and give them admin rights. Log in as that user and see what happens with the installer. If it still complains, it is an Epson issue. My guess is it is looking for user id 501, the first user created. If it works, then something is indeed odd about your account. If so, use that new admin account to disable Admin privileges for your account, then re-enable it. This is done in the Users & Groups system prefs. -
my id is blocke I answered security question too many wrong questions and i dont have rescue email plz help
hi. i forget the answer of my security question and i dont have an rescue email. how i can change it? please help me. and now im in Iran and i cant call too security team . please help me.
ipad
iphone -
Hello
I have a problem in calculating the apple id Can you help me please
I forgot answer security questions for your account How can knowledge
Please help
Please reply as soon as possible
I can not buy from camels Store
And the rest of the account balance $25
Message was edited by: lingo azamI think you mean App Store.
Rescue email address and how to reset Apple ID security questions -
I forget answer security questions.
How to changer answer your security questions.
Please help me!. Thankyou very much!Try going to https://appleid.apple.com/, click 'Manage your account' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and see if you can change your questions/answers, and then click Save at the bottom right.
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Hi. Im trying to access my itunes account through my phone and its telling me to answer security questions to verify my account. I cannot remember my passwords for the 2 questions. Is there a place online that i can reset those?
Hello AndiHouse,
Thank you for using Apple Support Communities!
According to this article, Rescue email address and how to reset Apple ID security questions http://support.apple.com/kb/HT5312:
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Click the link above, and contact the iTunes Store support team directly for assistance with resetting your security questions.
All the very best,
Sterling
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