Cannot answer SPA504G IP phones...

Hi we have Cisco SPA504G and can make phone calls on them absolutely fine, however when we recei9ve an incoming call we are unable to answer it. When we lift the handset the phone continues ringing. Please help.
Kind regards,
Ben

Can we see the debug log to see what's happening?
https://supportforums.cisco.com/docs/DOC-9862
Also the config of the phone. http:///admin/spacfg.xml

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Cannot connect to the phone system. An unidentified error has occurred, Please try again.

Issue: Lync 2013 users with remote call control enabled cannot connect to the phone system. When the user logs into Lync, they see an exclamation in the bottom right corner
with this error.
Error: Cannot connect to the phone system. An unidentified error has occurred, Please try again. If the problem continues, please contact your support team.
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1 site: Site1
2 Pools:
1. Lync 2010
Trusted application is added here for the site.
2. Lync 2013
Avaya phone system: AES r6-1-2-32-0
I have not moved the trusted application to the Lync 2013 pool yet, but my understanding is that it should still work since it’s in the site. Is my understanding on this correct? (All of my other trusted applications do work for Lync 2013
users & none of them have been moved yet. Remote Call Control is the only one that does not work.)
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the Avaya side. Here’s a summary:
SIP/2.0 100 Trying
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="E05700E2", snum="9", rspauth="f308eae87c0bbe64a1ab213574776cbdf9823ab6", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]>
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 INVITE
Via: SIP/2.0/TLS 10.155.48.96:61472;ms-received-port=61472;ms-received-cid=1FA400
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0
SIP/2.0 200 OK
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="15C0F9A2", snum="13", rspauth="4fd891e39a33e902fb1cec5d980e5bf0ccb172a0", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]
>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]
>;tag=A7A45C856ECD79121A1827265ABBD7F6
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 CANCEL
Via: SIP/2.0/TLS 10.155.48.96:61472;ms-received-port=61472;ms-received-cid=1FA400
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0
SIP/2.0 487 Request terminated
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="F46EC133", snum="14", rspauth="1d92718caa4f61d967faa46a5c256aafa8b4e740", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]
>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]
>;tag=A7A45C856ECD79121A1827265ABBD7F6
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 INVITE
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ms-diagnostics: 5002;reason="Request was cancelled";AppUri="http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent";source="lync03.
domain.com"
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0

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To better understand the issue, I would like to collect the following information for troubleshooting:
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2. What’s next hop pool of the application?
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Hi all,
have had a dig around and couldn't find anything so I hoping that someone can sort me out here.
Ok I have my phone connected to the pc via bluetooth. PC Suite picks up the phone but when I click on the Contacts or Messages (or anything in that window) it comes up with an error message saying "Cannot connect to the phone"
I have checked the list of supported bluetooth stacks and it should be fine. I have also check the phones compatability and this should also be supported. I can also communicate with the phone through the bluetooth software itself.
Phone: Nokia 6233
Bluetooth: ITV Bluesoleil 5.0.5
OS: Windows Vista
Error: Cannot connect to the phone
If you need anymore info or can help me with this problem in anyway, please drop us a line.
Cheers for all your help
Chris
EDIT:
Operating system:
Microsoft Windows Vista 32-bit Edition
Language: English
Language for non-Unicode programs: English
Detected Internet browsers:
- Microsoft Internet Explorer 7.0 (Default browser)
- Mozilla Firefox 2.0
Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386)
PC Connectivity Solution:
Version 7.37.22.0
Message Edited by chriscolden on 05-Jan-2008 02:08 AM

Exactly same problem.
OS: Windows XP Service Pack 2
Phone: Nokia 6300
PC Suite version: 6.85.14.1
BlueSoleil Version: 1.6.1.4 (which should be the version supported by latest PC Suite software version as per Nokia web site).
Bluetooth USB Adapter: Billionton USBBTC1A-B
I can pair the phone with my PC and transfer files using the BlueSoleil software directly, but every time I try to use anything in the Nokia PC Suite (after pairing and authorizing the phone in PC Suite), I get the "Could not connect to the phone" error.
When using "Help --> About Nokia PC Suite... --> Show System Info" function:
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 2
Language: English
Language for non-Unicode programs: English
Detected Internet browsers:
- Microsoft Internet Explorer 7.0 (Default browser)
- Mozilla Firefox 2.0
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 2180)
PC Connectivity Solution:
Version 7.37.22.0
Why the only Bluetooth stack detected is the Microsoft one? Why is BlueSoleil stack not detected?
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Thanks.
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Cannot answer SPA504G IP phones...

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