Cannot attach files in gmail with Firefox on 2 Macs

Using firefox I cannot attached files on my desktop or laptop, but can in Safari

Try allowing pop up windows
Open Menu
Options
Content (on the top)
Click Exceptions...
Type mail.google.com in address of website area
Click Allow
Try to open attachment window now.
Restart FireFox and try adding attachment again.

Similar Messages

I cannot attach files in Gmail within Firefox. I can attach files in Gmail from Chrome and IE.

I know it has been mentioned elsewhere too ( https://support.mozilla.org/en-US/questions/999383 ), but I cannot reply to that message... so, here it is again, with full details of the testing we have performed so far....
ALL users or our organization are currently affected.
When you try to attached a doc, xls, pdf, etc. in Gmail the results are all the same in Firefox. You get a red bar with "attachment failed" and an option to cancel or retry.
We have tested with our Proxy On and Off. We have tested with no extensions loaded (I get the message with my 3 extensions on or off -- Adblock+, Ghostery, HTTPS Everywhere). Versions on which the issue has been seen include 25, 26, 28, 28.0.1 and 29.0.1 (the latest as of this post). Most users in our organization do not use extensions with Firefox.
Attachments link up just fine in IE 10 and 11, and Chrome (with Adblock, Ghostery, and HTTPS Everywhere turned on). This error is only seen in Firefox, with or without plug-ins.
Operating Systems used for testing were Windows 7 and Windows 8.1.
The issue was first reported to us today, 5/13/14, but it is unknown if the issue has been around longer. However, Firefox is our organization's default browser due to countless web software vendor recommendations. We most likely would have heard before today if the issue has happened previously.
Any tips or suggestions would be welcome here.

Without trying any of the fixes, the issue seems to have gone away on its own. All users (of about 7 reporting in) can attach files within Gmail using Firefox as of 5/15. We did not try any of the 4 fixes listed above. On 5/13 and 5/14, users could not attach files to Gmail messages within Firefox.
However, on the day of the issue we did try all the mentioned fixes (except #4). All affected users had all history and cache wiped, updated to v29.0.1, and the latest Flash plug-in from Adobe.com. We have the browsers set to clear all history, temp files, cookies, etc. at exit to avoid any cached data issues. We tried with proxy on and off too. Attachments were in the 20K-35K range, so very small. They failed on 5/13 and 5/14 within Firefox, but attached fine in IE and Chrome on the same days.
So, not sure what the issue was, what caused, or why it went away... but we cannot reproduce today, as of 5/15.
Thanks for the tips. I'll bookmark them if the issue reappears.

Cannot attach files to email with firefox 31

using windows xp, firefox 31, gmail
try to attach file to email, click on attachment icon (paperclip) and nothing happens. Not pop up, no error, nothing happens.
Tried IE and everything worked fine, attached file no problem
Have tried FF in safe mode - same problem
Please help, I reeeeeaaaly do not want to use IE
thanks

Try allowing pop up windows
Open Menu
Options
Content (on the top)
Click Exceptions...
Type mail.google.com in address of website area
Click Allow
Try to open attachment window now.
Restart FireFox and try adding attachment again.

I cannot attach files to gmail. Tried everything including reset, uninstall, clearing history cookies and cache, nothing helps

cannot attach files to gmail despite doing everything even tried safemode

Try to set the network.http.spdy prefs to false on the about:config page.
*network.http.spdy.enabled
*network.http.spdy.enabled.v2
*network.http.spdy.enabled.v3
*http://kb.mozillazine.org/about:config
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

I can't attach files in gmail using firefox, can you help?

Hello,
I'm not sure if my previous question went through, so I apologize if this is a duplicate. Starting today I'm unable to attach a file to email when using firefox (31.0), function works when using Safari. When I click on the "attach file" button, my search browser does not open. Nothing happens.
I've read through previous posts of similar problems, have restarted my computer, uninstalled and reinstalled firefox, and cleared my history and cache. Unfortunately none of these attempts have been successful.
Thank you for your time,
Shea

If you can't add attachments to Gmail messages then you need to add an allow exception to allow pop-ups for the Google website.
Easiest to do this is to click the padlock on the location bar and click the "More Information" button to open the "Tools > Page Info" window with the Security tab selected.
Proceed to the Permissions tab
Remove the tick on "Open Pop-up Windows" > "Use Default" and click the Allow radio button to change the permission to allow pop-ups for this domain.
Google is looking into this issue, see:
* https://productforums.google.com/forum/#!topic/gmail/q0BxcGOa6pk

I can't attach files in gmail using firefox

Locking duplicate thread. Please continue here: [[/questions/1014563]]
Greetings,
Starting today I'm unable to attach files to emails using my gmail account, when opening in firefox. I'm using the latest version of firefox (31.0) and have been using it fine for a couple of months. I click on the attachment button, and the search browser does not open. Email attachments work fine using safari.
I've uninstalling and reinstalling firefox, I've cleared my history, cookies and cache. I've turned my computer off and back on.
Please help, thank you.
Shea

If you can't add attachments to Gmail messages then you need to add an allow exception to allow pop-ups for the Google website.
Easiest to do this is to click the padlock on the location bar and click the "More Information" button to open the "Tools > Page Info" window with the Security tab selected.
Proceed to the Permissions tab
Remove the tick on "Open Pop-up Windows" > "Use Default" and click the Allow radio button to change the permission to allow pop-ups for this domain.
Google is looking into this issue, see:
* https://productforums.google.com/forum/#!topic/gmail/q0BxcGOa6pk

Cannot attach files on website with 64-bit Safari

I am running the latest version of Safari on Snow Leopard, 64-bit. I, however, cannot attach and upload any files with it on any websites, such as Photobucket, Dropbox and even Gmail. When I chose a file, it just didn't pop up and start uploading. Is this just my problem?

HI,
You don't want to run Safari in 64 bit mode...
Right or control click the Safari icon in the Applications folder, then click: Get Info In the Get Info window click the black disclosure triangle next to General so it faces down. Select 32 bit mode. Also, (in that same window) make sure Safari is NOT running in Rosetta.
Carolyn

I was recently able to attach files in gmail using Firefox, but now I get an unresponsive link, when I click "upload". It works fine on other browsers. I search the question database but perhaps I missed the fix. Any suggestions?

I am using windows 7 Home Premium, on an HP. I use and enjoy the Firefox browser. The only major extension that could cause clicking issues is possibly NoScript. But until recently I have had no problems with uploading attachments in Gmail through Firefox.
The issue:
I start Gmail. Logging in is fine. When I compose a new message (still no problem) I can't upload any attachment via the attachment link. I click the attach link and it is unresponsive. I use internet explorer and I get no issues. I've noticed this issue only since yesterday. Please help.
Thanks
R/S Kenneth

I also had this problem since yesterday (march, 13). I tried cleaning cache and cookies, restarting the browser and the pc, but nothing happened. With IE and Chrome the attachment worked fine.
I hoped that with the yesterday's 3.6.28 updade it would be fixed, but it didn't.
Then, I saw the reply to [http://support.mozilla.org/pt-BR/questions/922873 THIS SIMILAR PROBLEM] which was telling to use the refresh button on FIREFOX (not Gmail's refresh). I tried, and the problem was gone.
So, if anybody has the same issue, try hitting the refresh button on firefox :)
Thank you, junkcat!

Since 3.6..6 installed, cannot attach files to Gmail messages

Since install of FF 3.6.6 I can no longer attach files to my Gmail messages when I broswe for the file and switch to an explorer window to locate it !!!!!!!!!!! I have to close gmail and reopen it, then FF allows to attach a file. I have to switch to Chrome to be on the safe side!! That's a shame.
== This happened ==
Every time Firefox opened
== installed FF older than 3.6.4

The page is blank and switching to HTML view is the only option to read mail. Using other browser defeats the purpose to a reliable solution.

Cannot attach pictures or documents with firefox to an email to send

When attempting to send an email with attachments the attachments will not load with the firefox brouser. Never had this problem with IE. What the heck is Firefox language.

Go here for information how to access your firefox profile.
http://mzl.la/NYhKHH
Directions from the website link above…
Windows 7 - Vista
1. Click the Windows Start button and type %APPDATA%\Mozilla\Firefox\Profiles\ in the Search box at the bottom of the Start menu, without pressing Enter. A list of profiles will appear at the top of the Start menu.
2. Click on the profile with “default” in the name to open it in a window.
Windows XP
1. Click the Windows Start button, and select Run....
2. Type in %APPDATA%\Mozilla\Firefox\Profiles\ then click OK.
3. A window will open containing profile folders.
4. Double-click the folder with “default” in the name to open it.
Once in the default profile look for a file called …. User.js and if it is not there use notepad to create a user.js file in the same folder. After you have created the file reopen it and copy the following text into the file and save.
user_pref("capability.policy.policynames", "allowclipboard");
user_pref("capability.policy.allowclipboard.sites", "https://www.mozilla.org");
user_pref("capability.policy.allowclipboard.Clipboard.cutcopy", "allAccess");
user_pref("capability.policy.allowclipboard.Clipboard.paste", "allAccess");
After the file is saved then restart firefox.

I am unable to open attachments (Word Documents, Excel file, Adobe) from my Gmail with Firefox.

I am unable to open attachments (Word Documents, Excel file, Adobe) from my Gmail with Firefox. My computer freezes when I try to open the (email attachment) file. Task Manager says "not responding".
You can respond to [email protected]

You may first want to look into Safari's "Installed Plugins" section within the browser. This is (usually) found under the Safari Help header in the top of a browser. I say usually, because I don't use Safari often and mine is an older version. They handle applications and plugins like most others, to a point.
I see in Safari Installed Plugins that mine would use
application/pdf
Acrobat Portable Document Format
Acrobat Reader & reader plugin v9.5.5 for web browsers
(in Safari 5.x, where I looked into this)
While I use FireFox, SeaMonkey (Mozilla) and others, where I can choose in preferences the helper applications to open from the browser, Safari has different methods; so if you can change this in the preferences or settings of Safari in a later version I am not certain.
You could see what the defaults are by using Safari help menu to open the Installed plugins, and maybe find out what happend to Adobe reader plugin. Could be it was 'sandboxed' in a later OS X and needs to be installed differently to be accepted as safe.
It is easier to set how a file type is handled once it is inside the computer and not held in the browser; by file type in general or specific to each single document. I do both, and seldom let an a browser do these things due to security considerations. I download and open them, only then if I feel they are safe.
Sorry to not have a specific answer for that anomaly.
Good luck & happy computing!

I can't attach a file in Gmail using firefox, but its working in Safari and Chrome.

I can't attach a file in Gmail using Firefox, I can attach files when using Chrome and Safari, so it must be Firefox.
I've tried all the other suggestions for making things work, but nothing works so far, and it started yesterday afternoon
(Aug 6th, 2014)
Any suggestions would be usefule

Try allowing pop up windows
Open Menu
Options
Content (on the top)
Click Exceptions...
Type mail.google.com in address of website area
Click Allow
Try to open attachment window now.
Restart FireFox and try adding attachment again.

Cannot attach docs. to gmail account after updating to firefox 13

cannot attach docs. to gmail account after updating to firefox 13. Never had any problem before-help!!!

See:
* https://support.mozilla.org/en-US/questions/925981#answer-328168

I CANNOT ADD FILES TO EMAIL IN FIREFOX BUT I HAVE NO PROBLEMS WITH WINDOWS INTERNET EXPLORER. wHY?

I CANNOT ADD FILES TO EMAIL IN FIREFOX BUT I HAVE NO PROBLEMS WHEN USING WINDOWS INTERNET EXPLORER

Perform the suggestions mentioned in the following articles:
* Make sure that you are using the '''"Remember History"''' setting as described in this article -> [[Settings for privacy, browsing history and do-not-track]]
* [https://support.mozilla.com/en-US/kb/Template:clearCookiesCache Clear Cookies & Cache]
* [[How to clear the cache#w_clear-the-cache|Clear the Network Cache]]
Check and tell if its working.

Cannot open gmail with firefox. with anothers it goes

I don't know what is the problem when I want to open GMAIL with Firefox. With Explorer or Google Chrome it's OK. I get a mesage that "cookies" or something else is wrong.
here the error in hebrew:
הדף מבצע העברה לא תקינה
Firefox זיהה שהשרת מכוון מחדש את הבקשה עבור כתובת זו בצורה שלא תושלם לעולם.
Please help me
Cordially,
Moshe
בעיה זו נגרמת לעיתים מסירוב לקבל עוגיות או ניטרולן.

This can be caused by corrupted cookies.
*https://support.mozilla.org/kb/fix-login-issues-on-websites-requrie-passwords
*http://kb.mozillazine.org/Cookies
Clear the cache and the cookies from sites that cause problems.
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

Cannot attach files in gmail with Firefox on 2 Macs

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