Cannot attach files to email.

Question

Have configured three email accounts on my curve 3g and have been receiving emails and can also send emails from all of them. Can also view attachments such as pdf, xls and doc. The only problem I have is that I cannot attach pdf, xls, or doc files present on my device or media card to any emails. When I go to the attach option in email, only Picture and Contact pop up. Called up service provider (Ideacellular, India) and they told me Blackberry needs to send me attachment services. Called up redington, blackberry support partner in India. After 4 unsuccessful attempts got hold of the supervisor, who told me that " Files cannot be attached to emails on a blackberry". Prevented myself from fainting and told him to check again. He did check again, told me the same thing and has arranged a callback from Blackberry on tuesday. Researched on the internet, found out about blackberry attachment service. Cannot find it on my device. Connected to desktop manager/Applications/ cannot be seen there too! Have downloaded the OS 6 and installed on my comp. Please help! Please also note, have extensively searched all blackberry forums available and tried everything. 

Answer 1

Hi there!
Thank you for the very detailed report...it helps a great deal. I also congratulate you on being properly persistent with them so as to reach someone who has the proper information...all too often folks will ring up their carrier and reach someone who has inaccurate information...and the user all too often accepts the incorrect information they are given. You persisted and moved on to higher and higher levels of support, receiving more and more accurate information along the way. But, there remain a few things to correct from what they told you.
While you indeed need the various services you are subscribed to, the service themselves are not pushed out to your BB. Rather, it is the Service Books existence on your BB that enables your services; if you are missing some Service Books, then the associated services do not function. This would include the Service Book for the Attachment Service.
Additionally, Service Books are not sent to you by RIM. Rather, it is the wireless service providers who push out the Service Books to their users. Typically, a carrier will only push service books for those model BB's that they directly support...hopefully your model BB is one that they do so. If not, then the method to obtain the service books is much more cumbersome than what I am about to recommend you perform.
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then please confirm if your model BB is natively supported by your wireless service provider. If it is, then they have done the proper thing to escalate your case into RIM...that is exactly what they are to do when they cannot resolve a situation. If, however, your BB model is not supported directly by your carrier, then the call with RIM may be of no use...I do not know if RIM authorizes release of the procedure by which to obtain the service books or not. But we do know that procedure and could provide it here to you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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