Cannot authenticate the phone : brand new 6085

I have just bought a brand new 6085 and wish to connect via Bluetooth to my laprop ( full details below) . Depsite having a perfect working BlueTooth set up prior to installing PC Suite , I continually get the
'Cannot authenticate the phone'
error message after I have entered the passkey on the phone.
I have spent about 6 hours checking all aspects of BT , which is otherwise working fine.
What is going on? If I can't get a solution promptly, sadly this phone , which in theory is ideal for my needs, is going back to the shop.
Thanks for your help,
Operating system:
Microsoft Windows XP
Build 2600
Service Pack 2
Language: English
Language for non-Unicode programs: English
Locale: English
Input language: English
Nokia PC Suite:
Version 6.84.10.4
Language: English
Connectivity Cable Drivers:
Version 6.84.4.0
PC Connectivity Solution:
Version 7.22.7.1
Microsoft Outlook:
Version 11.0
Build 8118
Bluetooth stacks:
WIDCOMM Bluetooth stack
Version 5.0.1
Build 1200
Microsoft Bluetooth stack
Version 5.1.2600
Build 2180

Cannot authenticate the phone same stupid problem (with settings). please help

Similar Messages

"Cannot Authenticate the Phone" with IBM T60 and N...

Hello!
I've been reading through the various posts on the "cannot authenticate the phone" -issue, yet after uninstalling & installing BT stack & PC Suite various times my problem still persists. I've also followed every single piece of instruction I've found on uninstalling Microsoft BT stack, yet PC Suite still reports that it is available.
I can connect from my laptop to the dial-up networking service on the phone, and I am able to connect from the phone to the headset service on my laptop, so BT stack & pairing works ok; I am also able to synchronise the phone via IR => problem must be somewhere in the PC Suite's bluetooth sections.
Is there any flags to enable debugging level logs in PC Suite? I would SOOO MUCH like to see what the hell goes wrong in there.
Or is there *any* way of getting this to work??
Getting pretty tired with this..
Rgrds,
sakuvee.
Operating system:
Microsoft Windows XP
Build 2600
Service Pack 2
Language: English (United States)
Language for non-Unicode programs: English (United States)
Locale: English (United States)
Input language: Finnish
Nokia PC Suite:
Version 6.81.13.0
Language: English
Connectivity Cable Drivers:
Version 6.81.1.2
Microsoft Outlook:
Version 11.0
Build 8010
Bluetooth stacks:
Microsoft Bluetooth stack
Version 5.1.2600.2180
WIDCOMM Bluetooth stack
Version 5.0.1
Build 3200
BT device: Thinkpad Bluetooth with Enhanced Data Rate
BT firmware: Broadcom 2.1.92.108, HCI 2.0 206C, LMP 2.0 415C
BT driver: Broadcom, 1.8.2006, 5.0.1.3200
Phone: V 3.0617.0.6, 03-05-2006, RM-92, Nokia N80 (03)
---Message Edited by sakuvee on 19-Oct-2006
02:46 PM

OK - here's what I did to FINALLY get it working:
1) Uninstall PC Suite (from Add Remove Programs)
2) Uninstall Nokia Connectivity Solution
3) Remove C:\Documents and Settings\[uid]\Application Data\Nokia, ...\\Application Data\[uid]\PC Suite, ...\All Users\Application Data\PC Suite, C:\Program Files\Common Files\Nokia, C:\Program Files\Nokia. Basically all Nokia directories left behind by Nokia uninstallers.
4) Restart machine
5) Run PC Suite Cleaner (all options one at a time, except the diagnostics, don't restart although it recommends to do so)
6) Restart machine
7) Manually clean all typelibs, activex-objects, device-ids and other registry entries linking to or containing Nokia related stuff from registry using regedit.exe
8) Restart machine
9) Install PC Suite
10) Unpair phone (from laptop and from phone)
11) Run Get Connected Wizard

Cannot authenticate the phone

Version 6.86.9.3 of Nokia PC Suite fails with error message:
"Cannot authenticate the phone"
It does not matter what I try (rebooting unpairing/repairing, etc.) it does not work.
The previous version of the software worked fine.
My setup:
Phone: Nokia 6233
Windows 2000 Server
BlueSoleil Bluetooth USB key.
BlueSoleil 2.3.0.1 Release 060802
Stack Version: 05.04.11.20060622
I downloaded a very large update from Nokia, and upgraded for a better experience, however it resulted in a worse experience. I feel very bitter about upgrading.
Do Nokia even monitor these message boards? I've seen others with similar problems but with no solid answers from Nokia other than, "are you sure you plugged it in and paired it properly".

Yes, I have tried your suggestion and it did not work.
I have checked permissions using a sysinternals tools. There are no permission problems, although the following two files were modified during the failed connection attempt.
C:\Documents and Settings\All Users.WINNT\Application Data\PC Suite\ConfServer\Settings.xml
C:\Documents and Settings\All Users.WINNT\Application Data\PC Suite\ConfServer\Nokia;SuiteConf;RM-145;359727000098587.xml
I am curious to see how long it takes Nokia to resolve this error I am getting. I know I'm not the only one... and I'm not going away until it is fixed.

Cannot authenticate the phone - bluetooth

Please help!!!!!!!!!!!!!!!!
I got the error message like "Cannot authenticate the phone" when connecting to my bluetooth device, an BlueSoleil
What happened? Any tips to solv this problem?
Im tired of this **bleep**tt,
have done everything, even reinstall windows xp!
my Phone an Nokia 6680
Bluetooth software product version: Bluesoleil 2.1.3.0 VoIP realase 060429
Operating system:
Microsoft Windows XP
Build 2600
Service Pack 2
Language: English (United States)
Language for non-Unicode programs: Swedish (Finland)
Locale: Swedish
Input language: Swedish
Nokia PC Suite:
Version 6.81.13.0
Language: English
Connectivity Cable Drivers:
Version 6.81.1.2
Microsoft Outlook:
Version 11.0
Build 5510
Bluetooth stacks:
Microsoft Bluetooth stack
Version 5.1.2600.2180
IVT Bluetooth stack
Version InstallMessage Edited by webbis on 06-Sep-2006
09:05 PM
Message Edited by webbis on 06-Sep-2006
09:06 PM

I too had this problem. I could connect, but the final authentication failed. I was able to send files using the bluetooth manager (Toshiba).
This was my solution:
Go to the phone's bluetooth pairing (after you've tried to authenticate). See if your computer's name is there (mine was). Select it, then options and finally 'set as authorized'. And it should work.
There's one strange thing: in the about section there's no mention of the Toshiba BT stack, while in 'Get connected' I get both Toshiba and Microsoft BT stack. I'm not sure which one is being used, but hey: it works!
Some info:
Operating system:
Microsoft Windows XP
Build 2600
Service Pack 2
Language: English (United States)
Language for non-Unicode programs: English (United States)
Locale: Dutch (Netherlands)
Input language: English (United States)
Nokia PC Suite:
Version 6.81.13.0
Language: English
Connectivity Cable Drivers:
Version 6.81.1.2
Microsoft Outlook:
Version 11.0
Build 8010
Bluetooth stack:
Microsoft Bluetooth stack
Version 5.1.2600.2180Message Edited by doctorh on 23-Sep-2006
10:26 AM
Message Edited by doctorh on 23-Sep-2006
10:26 AM

"Cannot authenticate the phone" Nokia 6021

Hello,
I am trying to connect to my phone through Nokia PC Suite using bluethooth dongle but often get this message: "Cannot authenticate the phone". Following is information relevant to my system:
PC Connectivity Solution:
Version 8.22.2.0
[Nokia Connectivity Cable Driver:]
Version 7.0.2.0
Operating system:
Microsoft Windows Vista 32-bit Edition
Language: English
Language for non-Unicode programs: English
Detected Internet browsers:
- Microsoft Internet Explorer 7.0 (Default browser)
Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386)
I would appreciate help as my phone memory is full and I want to transfer info to my PC.
Thanks

Hi,
What you can do is donot insert the dongle before switching on the PC. Switch on the PC first, open Nokia PC Suite and then insert dongle (donot try to switch on the PC when dongle is already inserted in the PC) connect your Phone and now try to connect your phone with the PC. If still it fails, why donot you try it using latest Nokia PC Suite 7.0.7.0 ??? Guys i am not 100% if this could help you but still you can try Best of luck.

Cannot authenticate the phone????? ARGHH!

LAPTOP: HP Pavilion DV6836TX
MOBILE: Nokia 6120 Cllasic
ALSO in Bluetooth Devices under the tab Hardware it has
- Microsoft Bluetooth Enumerator
- HP Integrated Module with Bluetooth 2.0 Wireless Technology
PC Connectivity Solution:
Version 8.22.2.0
[Nokia Connectivity Cable Driver:]
Version 7.0.2.0
Operating system:
Microsoft Windows Vista 32-bit Edition, Service Pack 1
Language: English
Language for non-Unicode programs: English
Detected Internet browsers:
- Microsoft Internet Explorer 7.0
Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386)
PC Suite seems to not recognize the HP Bluetooth stack and only the microsoft one...could this be the problem? If not how can I get this thing working...because I need to be able to sync Outlook to my phone!

Hi,
Could you please check this post
/discussions/board/message?board.id=pcsuite&thread.id=27160
Best of luck

E71 windows 7 bluetooth "Cannot authenticate the p...

I am using 7.1.51.0 Nokia PC Suite on Windows 7. I have Nokia e71-2. I have latest software on device (410.21.010) using Nokia ovi Suite (2.2.0.245).
Under Device manager->Bluetooth Radios, I have following Drivers versions installed:
Micorsoft Bluetooth Enumerator from Microsoft: 6.1.7600.16385
HP Integerated module with Bluetooth Wireless 2.1Technology from Broadcom: 6.2.0.9000
Using PC Suite when I try to connect to bluetooth, it supplies the pairing code. I hit OK and then enter the pairing code on e71. The pairing seems successsful and I can see my "tjsingh-mobl" laptop on e71 under Menu->Connectivity->Bluetooth->"Paired Devices". I set it as authorized device. However after some time PC Suite tells me that "Cannot authenticate the phone".
I have searched the forum and have failed to find any solution.
I tried the following also but didn't help. There is no "Service Controllers" app on my e71.
Menu > Applications > App. mgr. > Installed apps. > uninstall 'Service Controllers' and 'Contacts Groups DS Plugin' applications.
/t5/PC-and-Mac-Software/PC-Suite-Vista-x64-and-N78-FAIL/m-p/401633/highlight/true#M31457
Can anyone help?

I had this problem too, but the phone got recognized at last after the latest OVI Suite upgrade. Somehow it must have installed some drivers which allowed win7 to recognize and autenticate the phone

I just "upgraded" my iPhone with the new software. As a low vision person, your phone was always previously helpful. I now discover that I cannot use the phone easily. The font has been changed to a very narrow typeface and the greyscale has been altered

I just "upgraded" my iPhone with the new software. As a low vision person, your phone was always previously helpful. I now discover that I cannot use the phone easily. The font has been changed to a very narrow typeface and the greyscale has been altered to reduce contrast. The background is now grey as well rather than white. The accessibility options permit only three choices. First, increase type size. With the the low greyscale, thin typeface, increasing type size makes it HARDER to read. There is no option for contrast enhancement. Third, the background switch options suffers from the same deficit as the white background. The third choice is to enhance brightness but without the option to change contrast, this is useless. Am I missing something? Can this be fixed? How? When? Are you planning a similar negative "update"/change to other devices?

I am having the same problem. I have gone through every setting, set the bold font, contrast, larger font....everything I could find in any post to try and help - and between the new color scheme that makes it virtually impossible to use the pictures of my grandchildren as background (the picture colors now become the theme colors - which now match the colors of many of the "flat" icons...) I am finding the phone very difficult to use--espeically things like the calendar which has now become very hard to "see" and use. If I can't revert this thing to iOS6, I may have to get a different phone.

The new 8.2 update has left me with a red itunes logo and a charger end on the screen, i cannot use the phone at all, please help

the new 8.2 update has left me with a red itunes logo and a charger end on the screen, i cannot use the phone at all, please help

Your phone is in recovery mode; connect it to a computer and use iTunes to restore it.
~Lyssa

I have a problem with my iPhone 4s. An Apple rep looked at the phone today and determined the phone will have to be replaced. I am trying to back up my data on the phone to iTunes but I cannot get the phone to power up.

I have a problem with my iPhone 4s. An Apple rep looked at the phone tonight and determined I will need a new phone. I am now trying to back up my data to iTunes but I cannot get the phone to turn on. I have it plugged into my computer monitor but it just slowly flashes the Apple symbol. Any ideas on how I can get it to power up for the backup?

Apple isnt here. this is a user based forum for technical questions. The solution is to restart, reset, and restore as new which is in the manual after that get it replaced for hard ware failure. if your within your one year warranty its replaced if it is out of the warranty then it is 199$

HT201210 i have a ipone4s and am trying to update to the latest version. There has been a error and now all i can get is a iTunes logo with a connection arrrow pointing up. i cannot get the phone to do any thing.

I am trying to updated my Iphone 4s and there is a erroe while updating. My phone has now got a iTunes icon with a arrow below it and a picture of a connectione cable below that. I cannot get the phone to respond to any thing.

Here's a few things to check
1. Make sure you are using the original usb cable provided by apple
2. Try re-installing iTunes preferrably uninstall then install a new version
3. Try different usb ports
4. If all goes wrong, install itunes on a different computer and update it on the other computer, then you can always plug it up again on yours and restore your information

I am so angry - there has to be a misundering. my Itunes was disabled as there was a charge that I did not authorize and I cannot find the phone

I am so angry - there has to be a misunderstanding. my Itunes was disabled as there was a charge that I did not authorize and I cannot find the phone number for security and the dingbat girl who I'm emailing send me a link that does not work. And I am extremely frustrated. Please help. I need a phone # to contact security.

Contact Apple Support here:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB

I have a few devices on one apple id and would like to switch out one of my phones so they have there own apple id do I have to restore the phone as new or can i somehow switch it without losing all apps and music in iTunes

I have a few devices on one apple id and would like to switch out one of my phones so they have there own apple id do I have to restore the phone as new or can i somehow switch it without losing all apps and music in iTunes?

Hello lynnettefromsk,
The article linked below details all of the locations that you may need to change your Apple ID. This process should not affect the state of anything on the device at the time.
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Cheers,
Allen

I unfortunately just got my IPhone 4s stolen.I thought I had the find my iPhone enabled but I didn't because I cannot locate the phone when I sign in ICloud.How can I erase all data on the phone so the thief can't access my personal information.

I unfortunately just got my IPhone 4s stolen.I thought I had the find my iPhone enabled but I didn't because I cannot locate the phone when I sign in ICloud.I have a password on the phone but i'm not sure if I turned on the option where the phone resets if you incorrectly put the password more than ten time. I immediately called my phone company (Verizon) and reported the phone stolen.So I know whoever took the phone cannot place calls or use the phone. But can they still access my data on the phone if they manage to unlock the phone? If so how can I erase all data on the phone so the thief can't access my personal information? is there any other way other than Find my IPhone to wipe off the data on the phone? I really don't want my personal information such as pictures, text messages, notes and social networks profile available to a stranger!!? Help please!!!

Hello thewrongway,
I'm sorry to hear about your phone! I understand the need for an active device. You are able to activate an old device and process an insurance claim for your iPhone 4s within 60days from the incident date. Keep in mind if the old phone is not a smartphone and you currently have unlimited data that feature will fall off. If you have a tier data plan no changes will be made. Please let me know if you have any additional questions. Thank you.
TominqueBo
VZW Support
Follow us on Twitter at @VZWSupport

I downloaded songs to my phone at xmas and when i plugged in to my laptop it wiped the phone of new purchases when i try and download them to my computer in itunes via previous purchesses it wont load the list and i keep getting error 10053 can any1 help

i downloaded songs to my phone at xmas and when i plugged in to my laptop it wiped the phone of new purchases when i try and download them to my computer in itunes via previous purchesses it wont load the list and i keep getting error 10053 can any1 help

Syncing shouldn't trouch you photos unless you have photos in a Photo Library album. These would be photos that were synced to your phone from your computer. If you do have any, you'll need to use an app like PhotoSync to transfer them to your computer prior to syncing.
If you prefer to backup your camera roll photos prior to syncing, open iTunes and go to Preferences>Devices and check "Prevent...from syncing automatically". Then connect your phone to your computer and import them as explained here: http://support.apple.com/kb/HT4083.
Then, to minimize data loss, follow the steps in this user tip: https://discussions.apple.com/docs/DOC-3141. To follow the steps, first open iTunes and go to View>Show Sidebar. Also, Transfer Purchases is now located in File>Devices.

Cannot authenticate the phone : brand new 6085

Similar Messages

Maybe you are looking for