Cannot authorize ADE

I recently help my daughter to install ADE on her computer so she can view books borrowed from library. After installation and clicking accept on end user agreement, ADE prompts me with the message "Error Activating vE_ADEPT_IO  ActivationServiceInfo Error%20#2032 ...". There is only two buttons available, one is 'retry' which produces no response and the other 'cancel' which kicks me out completely. There is no way for me to provide registartion information at all. From my experience of installing it on other PC I know that it should prompt me at least once to enter Adobe ID but it never shows up on this machine. I even uninstalled it completely, restart the machine and reinstall again, hoping this would clean up any unwanted catches, but I have no luck on this.
I even disabled Windows firewall to allow any traffic to pass through but it still doesn't work.
Please advice how I can get ADE authorized.
thanks

Two suggestions, try the first first and only go onto the second if the first fails.
~~~~~
Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
Uninstalling and reinstalling does not help.
Unfortunately, it often then gives misleading error messages about what is wrong.
A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your (old) Adobe ID.
In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0
~~~~~~~~~
There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.
(You can have them both installed at once if you like.)
Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172
Some people have found ADE trying to upgrade automatically. 
It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.
Probably best to say no if 2.0.x installation asks if you want to migrate your library.
 

Similar Messages

  • I cannot authorize my sony e-reader

    I cannot authorize my Sony prs-t1 e-reader through Kobo and adobe

    You may want to ask at the ADE user forum.
    Adobe Digital Editions
    Be well...

  • Help me authorize ADE 1.8?

    I installed ADE 1.8 because it woulod allow me to read my Nook books.  However it will not allow me to authorize the program and gives the following message:
    E_AUTH_NOT_READY
    I have tried multiple things including uninstall and reinstall and restart of my computer with no results.
    This error is cropping up with others with no solution presented yet.  Please Help!?

    Hi HesF39,
    Could you try to authorize ADE now again? If it still cannot be authorized, could you paste the error code ADE reported?
    Thanks and regards,
    Derek

  • I cannot authorize my new computer in iTunes because I hit the 5 device limit. However, I cannot deauthorize the old one because it's gone. I also cannot use the deauthorize all computers button because I did last year when I was replacing computers. Is t

    I cannot authorize my new computer in iTunes because I hit the 5 device limit. However, I cannot deauthorize the old one because it's gone. I also cannot use the deauthorize all computers button because I did last year when I was replacing computers. Is there any other way of deauthorizing computers that no longer exist?

    harishassan16 wrote:
    ... Is there any other way of deauthorizing computers that no longer exist?
    If you no longer have, or access to, the computer(s) you want to deauthorise,
    Log in to iTunes,  go to "view your account info" on the itunes store, deauthorise all five,
    (Please Note: this can only be done Once every 12 months)
    Then re-authorize your current Computer(s) one at a time..
    Authorise / Deauthorise About
    http://support.apple.com/kb/HT1420
    harishassan16 wrote:
    ... I also cannot use the deauthorize all computers button because I did last year ...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Cannot authorize my new macbook pro on iTunes.  I de-authorized my previous computers.  What is going on?

    I cannot authorize my new macbook pro on itunes.  I de-authorized all my previous accounts.  I tried following the directions given for authorizing a computer, but I do not see this option when I open itunes.  Any help is much appreciated.

    Move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
    (83534)

  • HT1848 I cannot authorize my computer, I'm having this error message The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed." please hel

    cannot authorize my computer, I'm having this error message The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed." please help me

    Doublechecking. In the course of your troubleshooting to date, have you worked through the instructions from the following document?
    iTunes: Missing folder or incorrect permissions may prevent authorization

  • HT5312 I cannot authorize my new Macbook Pro, I can't deauthorize my old computer; I don't have the authorize/deauthorize button on my account. I created a new Apple ID hoping this would fix the problem, but didn't realize I now do not have access to my m

    So, I bought a new Macbook Pro which i cannot authorize my itunes for. I don't even have the button indicated in the support section to authorize or deauthorize. I only have one device authorized to my account. I cant remember my security questions and cannot figure out how to change them; I think this might be the reason why i can't authorize my new device. The only way to access my itunes from my Mac is to have my iphone plugged in. Someone please help! I am a complete tard and would like to avoid a trip to the actual Apple store.

    Call Apple Care for your country and request that they assist you in resetting the security questions.
    To authorize/deauthorize a computer, go to the Store dropdown menu in the iTunes app.

  • Security error: Cannot authorize operation for invalid non-ASCII URL

    I have an error that popped up with Flash Player 10.1.85.3 or 10.1.82.76.
    In our application, we load users' avatars with their original filename. Some filenames have non-ASCII characters (i.e. Hebrew, accents, or umlauts) and I can no longer load those files from a different subdomain.
    For example, I'm trying to load this image (with the Loader class and a LoaderContext):
    http://photos.myawesomedomain.com/images/awesöme.jpg  (o with umlaut)
    It comes to me encoded in UTF-8:
    http://photos.myawesomedomain.com/images/awes%C3%B6me.jpg  (umlaut converted to %C3%B6)
    When I try to load the file from http://myawesomedomain.com/myawesome.swf, I get this error:
    *** Security Sandbox Violation ***
    Connection to http://photos.myawesomedomain.com/images/awesöme.jpg halted - not permitted from http://myawesomedomain.com/myawesome.swf
    Error: Cannot authorize operation for invalid non-ASCII URL http://photos.myawesomedomain.com/images/awesöme.jpg
    If I try this with a player earlier than 10.1.82.76, it works. It also works if I move the file to the same domain as the SWF (http://myawesomedomain.com/images/awesöme.jpg) -- but that's not an option for me. Files without unusual characters work regardless of the player version.
    The error occurs when I try to access the bitmap data of the loaded image. I've tried encoding the URL differently, but Flash always reports it as "http://photos.myawesomedomain.com/images/awesöme.jpg" - with the umlaut converted to strange characters. The cross domain file allow-access-from "*.myawesomedomain.com"
    Has anyone run into this? Is there a way I can fix it without renaming the users' photos (we have tens of thousands of these)?
    I feel like I must be missing something obvious; hardly anything comes up in Google for this, but I don't think it would be an uncommon problem.  I believe https://bugs.adobe.com/jira/browse/FP-5580 is related.
    Thanks!

    The problem is based on the player version, not the browser.
    The problem showed up in Chrome first because it auto-updates the player; when Firefox users installed the updated player, they started having the problem, too.

  • You Cannot Authorize More than 5 Computers...

    Hello,
    I have a new Dell laptop running Vista. I waited until a new version of iTunes came out and downloaded 7.1 this morning. I backed up all my songs which has been successful and it looks like the album cover art is there too.
    I continue to get this message which says:
    You cannot authorize more than 5 computers...
    You have already authorized 5 computers with this account. to authorize this computer you must first deauthorize one of the other computers.
    I read the KB article and quite frankly am totally confused. My old laptop has been reformatted and given to a friend. iTunes was not installed on it.
    How do I get rid of this annoying message? Should I attempt to synch up my Nano or wait first until I get help with this message. Sorry the KB about deauthorizing and authorizing is very confusing to me.
    All I'm doing is trying to get my iTunes installed on a new laptop restored with all my old songs.
    Thanks in advance for any help.

    See this article.
    http://docs.info.apple.com/article.html?artnum=93014
    Specifically this part:
    " If you find you have reached 5 authorizations due to system upgrades, you can reset your authorization count by clicking Deauthorize All in the Account Information screen. Note: You may only use this feature once per year. The Deauthorize All button will not appear if you have fewer than 5 authorized computers or if you have used this option within the last 12 months."
    This is what you may need to do.

  • Itunes Error 42003.  Cannot Authorize and sync with phone

    Windows 7, 64 bit. Updated new 4G Phone. Updated Itunes to 10.1 64 bit. Changed to new email.
    Now cannot authorize computer and get error code 42003. Help. Cant import my aps to my phone.

    Same error here. I was told this morning via itunes support email that they are currently working on fixing this for the next version. In the meantime, no synching. So frustrating!

  • "You cannot authorize more than five computers"

    I am unable to play any of my music that I have bought from iTunes music store because when I try to play my music on my new computer it says "You cannot authorize more than five computers". In fact, I only have four computers using my iTunes music account. Any suggestions?

    hmmmm. perhaps check to see if you've ended up with multiple authorisations on one of those computers:
    One computer using multiple iTunes Music Store authorizations

  • Can't authorize ADE, get an activation server error - help?

    can't authorize ADE, get an activation server error - help?

    per YuvrajShinde071 
    Follow these steps,
    1. Launch Adobe Digital Editions
    2. Keeping ADE program active on your screen, Hold Ctrl+Shift+D keys.
         - you will get a prompt window to Erase Authorization (ADE 2.0) & Deauthorize (ADE 1.7.2)
         - Deauthorize ADE and Re-launch it.
    3. Navigate to Help > Authorize Computer (in ADE 2.0) & Library > Authorize ( in ADE 1.7.2, usually you will be prompted to authorize when you launch the program ) .

  • I cannot authorize my pc keeps telling me temporarily unavailable

    I cannot authorize my PC it tells me temporarily unavailable also i cannot sign in to store.  Dont have any problems purchasing music on iphone.  I am using the same the account details.
    I have uninstalled itunes and re-installed. turned PC off and re-booted but still cant authroize ..................please help someone!!!

    Hi Tracydoola,
    Thanks for using Apple Support Communities.  Based on the fact that you have tried a reinstallation of iTunes, it sounds like there may be a firewall or other security software preventing iTunes from communicating with its servers.  This article has steps you can try to resolve or isolate the issue:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Cheers,
    - Ari

  • Cannot authorize music

    Cannot authorize music to play on Ipod nana. The error message states that it is an unknown problem error #-208 and that there is a problem with my music store access. how can one fix this problem? Waiting 72 hours for a reply from technicians via email is much too long.
    Thanks

    http://docs.info.apple.com/article.html?artnum=302652

  • When I try to authorize my computer I receive a message saying you cannot authorize 5 computers at once. I only have one computer

    I have made several purchases from the Apple Store, But when I tried to access them I receive a message that says 'Your computer is not authorized to play this track/album'. So I try to authorize and another message says 'You cannot authorize 5 computers at once.' What does this mean? I only have this one computer.

    At some point other computers were autorized on your account.
    Open iTunes and go to the iTunes store > Accounrs (in Quick Links section on the right) > sign in > From the you can use the Deauthorize All option. Apple limits use of this to once a year. After all are deauthorized you will be able to authorize your computer.

Maybe you are looking for

  • How can I unlock my Pdf files?

    I am having trouble sharing my files and or documents online because my pdf files are password protected. I tried everything but still I cant share it. Help please.

  • Black border around my mouse pointer

    Since a few days, I have a thick black border around my mouse pointer, always following the movement of the pointer. How can I bring this away? Thanks for help Ueli

  • How to wait until an Entourage Schedule item completed

    I am trying to script the "Send & Receive All" operation in Entourage, and I have found that I can trigger the process off (from within my script) by: tell application "Microsoft Entourage" execute schedule "Send & Receive All" end tell However, the

  • Costing date field

    Hi, Can you tell me in which transaction code KEKO-KADKY(Costing Date (Key) field value will be available... Thanks in advance, RAhul

  • Column Headings display in Uppercase as default

    Is there a way i can make a newly created workbook display all column headers in uppercase, by default. Currently the column heading are in lower case and i have to go and manually change all column headings into uppercase