Cannot authorize my computer

After restoring windows to an earlier date settings, my ADE disappeared, after reloading and trying to re-authorize my computer I get the message: "The vendor account you entered is not associated with the item you are trying to open." and the vendor account line is greyed out
Wayward

Sometimes ADE gets its registration/activation confused and in a semi-authorized state. This is almost certainly what happened here.
Uninstalling and reinstalling does not help.
Unfortunately, it often then gives misleading error messages about what is wrong.
A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your (old) Adobe ID.
In extreme cases on the mac, the following extra step has helped some people. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

Similar Messages

HT1848 I cannot authorize my computer, I'm having this error message The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed." please hel

cannot authorize my computer, I'm having this error message The required file was not found or has a permissions error. Correct this permissions problem and try again, or deauthorize this computer if the permissions cannot be changed." please help me

Doublechecking. In the course of your troubleshooting to date, have you worked through the instructions from the following document?
iTunes: Missing folder or incorrect permissions may prevent authorization

TS1389 I have deauthorized 3 of the 5 computers and it still says I cannot authorize this computer?

I have gone through the steps listed to deauthorize 3 devices. My account now only shows the 2. Now i cannot authorize this computer as it stops me saying cannot because of 5 authorized.

As far as I'm aware, the only way to do it is to De-authorise All. You cannot simply de-authorise three without the other two.
Only once you have De-authorised All, can you then Authorise the two remaining computers that you are using.
Therefore this, combined with you "getting a message" saying that you have five authorised, suggests that you have not managed to achieve what you wish. Where - or rather how - did you "get this message"? If you look at your account information in the iTunes Store, what does it say under Computer Authorisations?

HT1206 And I cannot authorize my computer to do to save my old download

On some old purchase on the computer I cannot download every time I authorize my computer instead of five computer in authorization I only have one computer please help me I do not know what to do

In iTunes, log into the iTunes store with your appleID .
Go to your account information.
Under Apple ID summary, you'll see "Computer Authorisations".
Delete them all.
Re-authorise your current computer to play your music - if that's necessary at all, wasn't necessary for me.
In iTunes , select Store (in the menubar) then 'authorize this computer'

Cannot Authorize My Computer for iTunes

Hello, I hope you are well.
I am running Windows 7 and have been using iTunes on this computer for about two years. About two weeks ago, all of the songs I have purchased from iTunes (a few hundred) could not be played because this computer is no longer authorized for some reason. When I check my account, there is only one computer authorized to play the songs, which is the computer I am on.
Whenever I start up iTunes, it says that "This computer is no longer authorized to play purchased items that are on the iPod "Victor's iPod". Would you like to authorize this computer for items purchased from the iTunes Store?" I, of course, try to authorize it, but after entering my username and password (both of which I am completely certain is correct), I get the message "We could not complete your iTunes store request. An unknown error occurred (-42408)."
I have tried every day for the last two weeks using four different Internet connections. Once, and only once, I actually didn't get that message, so I thought my problems had disappeared. However, the next time I plugged in my iPod and started up iTunes again, the same issue returned.
I have spent at least four hours searching for answers in this forum and on Google.com, and have tried approximately 14 suggestions, from minor ones to major ones. Unfortunately, it looks like there are thousands of people with this exact same issue, and although some suggestions have worked for some, a lot of people are still experiencing problems.
Any thoughts on what I can do? Thanks.

Eject your ipod in itunes.
Then uncheck this box
the itunes menu > Devices tab
"Prevent ipods and iphones from syncing automatically"
Restart itunes, connect your ipod, and press the sync button.
This helped someone else with the 42408 error:
http://discussions.apple.com/message.jspa?messageID=11179076#11179076

HT1420 I CANNOT authorize my computer.

I do not see "authorize this computer" from the store or advance menu option. I have a number of purchases that I can't download. Help?!?!

Authorization and Deauthorization
Macs: iTunes Store- About authorization and deauthorization.
Windows: How to Authorize or Deauthorize iTunes | PCWorld.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.
More On De-authorizing Computers (contributed by user John Galt)
You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
1. Open iTunes on a computer
2. From the Store menu, select "View my Account..."
3. Sign in with your Apple ID and password.
4. Under "Computer Authorizations" select "De-authorize All".
5. Authorize each computer you still have, as you may require.
You may only do this once per year.
After you "de-authorize all" your authorized computers, re-authorize each one as required.
If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us.

I cannot authorize my computer?

Please, help me as I am tired of losing songs I purchased...I deauthorized the 3 computers on accident, and I donot have the authorization line item come up on opening of itunes store?

Authorization
Macs: iTunes Store- About authorization and deauthorization.
Windows: How to Authorize or Deauthorize iTunes | PCWorld.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.

Itunes on windows 8 cannot authorize second computer

When trying to authorize a second computer (running Windows 8) for iTunes I get an error that the iTunes store is unavailable. I am able to deauthorize / reauthorize the first computer (runing Windows 7) with no errors.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies. The notes below the box include tips on removing troublesome components.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.
tt2

Cannot Authorize another computer!

I have 3 authorized computers in my profile. 2 remaining.
My family has an iMac over in Europe and I need to authorize this machine, so they can listen to my music as well.
Whenever they attempt to authorize the machine everything goes well and the message saying that the authorization was successful appears on the screen.
However, if they try to play any of my music, a login window shows up, asking for my ID and PSW because the machine is not authorized.
DO THEY HAVE TO BE LOGGED INTO THE USA ITUNES MUSIC STORE? THAT'S WHERE I BOUGHT ALL MY MUSIC.
What is going on? Any ideas?
Also, how can I deauthorize all computers, if I don't have 5 authorized. I guess the DEAUTHORIZE ALL button doesn't appear until you reach your limit.
Thanks.
Message was edited by: Jiri Krecek

I've found out that the best way to deauthorize one of the machines is to authorize as many PCs as you can, until you reach the limit (5), then you will get the option to deauthorize them all and start over. Until you reach the limit, the option is not available - this comes in handy, if you want to deauthorize a computer you no longer have access to!

TS1389 I cannot authorize this computer for itunes: Dell 660s + Windows 8

How can I authorize this new computer when I want to play purchases from the old computer (Windows XP) ?

I am having issues as well. Did you figure it out

TS1389 no matter what i do i cannot authorize my computer

Please help. The authorization steps are to select the option from the store menu, yet i don't see this as an option

Hey kathyzee,
Thanks for the question. It sounds like you are having trouble locating the Store menu in iTunes 11. The following article will explain how to turn on menus in Windows 8:
iTunes: Turning on iTunes menus in Windows 8 and 7
http://support.apple.com/kb/HT5610
To turn on iTunes menus in Windows 8 or 7, do one of the following:
Press the Alt key.
This will turn the menus on and off temporarily. This will change back to the default, the iTunes menus being turned off, when you next close iTunes.
If you continue to have issue authorizing your computer, see the following article:
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks,
Matt M.

HT1420 I cannot authorize my computer for my ipod. The option doesn't even appear!

I'm using my laptop now since my old computer is broken. But it won't let me authorize my new laptop. I can't access my other music and put it in my ipod, so this is very distressing.. What do I do?
The option to authorize it doesn't even show up though it still says my old broken computer is still authorized. (It's the only authorized computer, btw)

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

I cannot authorize my computer. Told to contact Adobe to reset authorizations, but no way to contact them,

I do not see a phone number or any other way to contact Adobe to reset my authorizations. Does anyone know how to contact them?

I do not see a phone number or any other way to contact Adobe to reset my authorizations. Does anyone know how to contact them?

How do I authorize my computer? I can not find the "Authorize This Computer" option anywhere.

PLEASE READ ALL EMAIL. ANYONE THAT CAN HELP WOULD BE GREATLY APPRECIATED. As you read through the emails, you will see that "C" the customer service person responds the same way. All the emails are from the same thread. I would reply to his email, he would, I guess, copy and paste an answer, and the response is the same. He never pays attention to the previous emails. HELP PLEASE!!!
This is very frustrating to me. If you read back through your emails, you state the SAME INFO 4 times. If you would read my email AND see thescreen shots attached you would see. Why do you continuously state the same info..(SEE RED HIGHLIGHTS BELOW).I NEED HELP ASAP TO GET THIS TAKEN CARE OF...Do you have any other info EXCEPT for what is listed below??????
IT DOES NOT GIVE THE OPTION TO AUTHORIZE COMPUTER!
I HAVE NOT CHANGED ACCOUNT NAME
IT DOES NOT REPEATEDLY ASK TO AUTHORIZE COMPUTER BECAUSE IT DOES NOT GIVE THE OPTION TO START WITH.
I TRIED EVERYTHING AT http://support. apple.com/kb/TS1389, 3 TIMES NOW. (ATHORIZING PURCHASES, HAVE THE CORRECT NAME, REMOVING THE SC INFO FOLDER).
I NEED HELP! IS THERE A PHONE # I CAN CALL??? CAN THIS BE FORWARDED TO YOUR SUPERVISOR SINCE YOU ARE UNABLE TO HELP?
From: iTunes Store <[email protected]>
To:
Sent: Sunday, January 13, 2013 5:00 PM
Subject: Re: EL : (en_US) Connecting & Downloading; Follow-up:
Dear
Thank you for replying. It's C from iTunes Customer Support.
Addressing your concern is really important for me. I will do my best to answer your question.
S, if your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then enter your password and click Authorize. This authorizes your computer to play the account's purchases.
If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
If you still cannot authorize your computer, please include a screen shot of any error received, as well as any additional details about the error itself.
Thank you for contacting the iTunes Store.
Have a great day!
Sincerely,
C
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I work Friday to Tuesday, 10:00 AM to 07:00 PM CST.
Thank you for allowing me the opportunity to assist you.
I do not get an error, I do not even get the authorization dialog. I have sent 2 screen shots, they are attached.
When I try to play an iTunes store purchase, a bubble pops up and states that this computer is not authorized. It does not pop up account name or password. I have also completed everything stated in the http://support.apple.com/kb/TS1389 link.
This is very frustrating.
S
From: iTunes Store <[email protected]>
To:
Sent: Friday, January 11, 2013 3:22 PM
Subject: Re: EL : (en_US) Connecting & Downloading; Follow-up:
Dear S,
Thank you for replying. It's C from iTunes Customer Support.
I understand that you have been unable to play some of your iTunes Store purchases. Addressing your concern is really important for me. I will do my best to answer your question.
S, if your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then enter your password and click Authorize. This authorizes your computer to play the account's purchases.
If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
If you still cannot authorize your computer, please include a screen shot of any error received, as well as any additional details about the error itself.
Thank you for contacting the iTunes Store.
Have a great day!
Sincerely,
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I work Friday to Tuesday, 10:00 AM to 07:00 PM CST.
Thank you for allowing me the opportunity to assist you.
Please see the attached document. I am unable to authorize computer.
S
From: iTunes Store <[email protected]>
To:
Sent: Saturday,
January 5, 2013 5:36 AM
Subject: Re: EL : (en_US) Connecting & Downloading; Follow-up:
Dear S,
Thank you for replying. It's C from iTunes Customer Support.
S, I understand that you have been unable to play some of your iTunes Store purchases, and I'll be happy to help you with this.
If your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then enter your password and click Authorize. This authorizes your computer to play the account's purchases.
If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
iTunes repeatedly prompts to authorize computer to play iTunes
Store purchases
http://support.apple.com/kb/TS1389
If you still cannot authorize your computer, please
include a screen shot of any error received, as well as any additional details about the error itself.
Thank you for contacting the iTunes Store.
Have a great day!
Sincerely,
C
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I work from Tuesday-Saturday, 8.30 AM to 5.30 PM CST.
Thank you for allowing me the opportunity to assist you.
I try to play an iTunes store purchase, but it just gives the box that is shown in page 2. How can I authorize my computer?
From: iTunes Store <[email protected]>
To:
Sent: Friday, January 4, 2013 1:47 AM
Subject: Re: EL : (en_US) Connecting & Downloading;
Follow-up:
Dear S,
Welcome to iTunes Store Customer Support. My name is C.
I understand that you were unable to authorized your computer. I know how eager you must be to have this issue sorted out. I will be happy to resolve this concern today.
S, if your computer is not currently authorized to play your account's purchases, when you try to play an iTunes Store purchase, the authorization dialog will appear. You will see the name of the account that purchased the item. If you've changed your account name, replace the old account name with the new name, then
enter your password and click Authorize. This
authorizes your computer to play the account's purchases.
If you are repeatedly asked to authorize your computer to play your purchases, you may find this article helpful:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
If you still cannot authorize your computer, please include a screen shot of any error received, as well as any additional details about the error itself.
Thank you for contacting the iTunes Store.
Have a great day!
Sincerely,
C
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/
I work from Tuesday-Saturday, 8.30 AM to 5.30 PM CST.
Thank you for allowing me the opportunity to assist you.
Details:
I am trying to authorize my new computer. I do not see AUTHORIZE MY COMPUTER anywhere. I see COMPUTER AUTHORIZATIONS, but not an option to authorize.

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

Cannot activate my computer with my Adobe ID after having activated my ebook reader

I cannot activate my computer with my Adobe ID after having activated my ebook reader with the same ID. I get the error message: "You cannot authorize this computer with an Adobe ID that was previously used to authorize another compuer or moblie device". Shouldn't it be possible to use the same ID on more than just one device? I would like to read the same book on my ebook reader and on my computer.

Unfortunately, you de-authorized your computer but NOT your items.
Once a book is accessed on one ID, it cannot be used on another ID.
I am afraid you may be stuck ... if you are lucky the vendors will give you a second chance.
~~~
This is a vicious trap that Adobe lays for unsuspecting customers.
When you register 'without ID', ADE creates an anonymous/implicit ID with limited powers (eg can't be used to share with other devices).
Whenever you first load a DRM book, that copy of the book is associated with whatever ID the computer is registered to at the time.
Any book you load while this anonymous ID is active gets associated with that ID, and can't be read on any other device.
When you properly register your computer with a real ID, that old anonymous ID is lost.
Now you don't have any devices that can read the book.
I think that even if you de-authorize again and revert to anynomous authorization, it will be a different anonymous ID, but worth a try.
Not helpful for you if reverting to anonymous doesn't help, but general comment that might help other readers .....
The only way I know round this is to use a DRM stripper such as epubee BEFORE you deauthorize the device.
I do NOT advocate using such code to get around the valid limitations placed on a DRM book.
However, where the problem arises only because of the ineptness of Adobe's ADEPT DRM infrastructure and its implementation,
such a measure is totally justifiable.

Cannot authorize my computer

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