Cannot backdate data plan reduction?

Question

Is it not possible to backdate data plan reductions?  Last month my family was traveling and using hotspots.  Used a lot of data and increased our plan to 14GB.  I did so at the end of the month, via the backdating option which allowed me to avoid overages. 
Now its a couple weeks into my bill cycle and I am trying to reduce the data plan to a more reasonable amount.  Only thing is that I am not getting the option to backdate the reduced cost of the plan.  What gives?  Its nice that they allow us to backdate a data plan increase to avoid overages.  Why not on data plan reductions as well?  Should I not be able to reduce my data plan according to how much we use each month?  We are not computers running the same calculations each day and the amount we use varies without any pattern.  It is a nuisance to have to manage the data plan two times each month--one at the end to backdate to more data if necessary, and then one in the beginning after the next cycle begins to chose a lower plan since we are unable to backdate data plan reductions.
Just seems like this grouped data plan thing is another way for Verizon to screw over the typical and even experienced users who may not necessarily have the time to spend on managing these things. 
In an ideal world Verizon would charge a scaled price per MB where each MB becomes cheaper after a certain amount used, each month.  Similar to how the current plans are cheaper per MB at the top end.  The only difference in this ideal world would of course be no overage charges and no worrying about buying more data than you need.  You'd think that with all the **** money they are making (selling data is huge profit) they could at least make it easier and more fair for the customer.  Really ticks me off.

Answer 1

ihaveacellphone wrote:
Yeah there is a reason I didnt lower my data before the end of my last cycle.  Its because I had to raise it via backdating to avoid overage.  Did you read my post?
The point is that when you go over at the end of the month you can backdate to more data.  That is fine.  But the thing is, unless you check back when the next cycle begins, you are stuck with that plan for the rest of the month / until you remember to change it to less data...
At which point, for whatever reason, you only have the option to prorate the cheaper plan rather than backdate for a complete reduction of cost.
"If Verizon wanted to make money on overages they'd charge $1 per GB"  Do you honestly believe that?  You must have stockholm syndrome or something.  You cannot possibly think Verizon charges $15 overage to prevent people from going over.  If someone is having overages it means they are not familiar with the tiered data system, and that will not change whether the overage is $15, $5, or $.5 per gb.  Verizon wants you to overuse your allotted data because it makes them more money, period.  There is simply no argument against this. You go over .1 gb, you are charged $15.  If they were reasonable they would charge per kb or even mb. The average user would not have to understand the difference because they would understand the correlation between how much data they overused and how much additional data $$ was added to their bill.  Your elitist disposition once again makes me consider your employment with a company so eager to **** its customers.  Maybe you have just taken it from them for so long that you have started to enjoy it.
A) Your point still doesn't make sense. You backdated so you wouldn't go over. Seems to have worked out. Seems that is what you intended to do. The next month simply switch back to your old data plan. You should know when you billing begins. So I'm still not seeing the issue.
B) Enough with the insults. Simple fact Verizon doesn't want people hogging the network otherwise it slows down then they'll be Sprint. $15 per GB assures more people keep tabs on their data plans. Unless they are dumb. Of course if one insists on hogging the network sure they'll gladly take the $15 per GB. At $1 per GB most people wouldn't care about going over a GB or 2 every month. Verizon would make a ton more money of those $1 or $2 than they a will on the $15. No that many people will go over at $15 per GB. FACT.
C) As I stated you per MB or per KB charge will just lead to more confusion on bills. People are already confused even though Verizon's plans are pretty simple. The fact is if Verizon charged 1.5 cents per MB which equates to $15 per GB I am 100% positive there would be plenty of people angry that they went over by 1 GB and got charged $15 because they don't understand there is 1024 MB per GB. Here's an idea, DO NOT GO OVER. If you find you are going over, UP YOUR PLAN. here's another idea, it's called wi-fi use it. We have 5 smartphones on a 6 GB plan in which we have yet to use even 3 GB a month in the 8 months we have been on it.
D) I do not nor have I ever worked with Verizon. I would clearly be marked as Verizon employee in my username an avatar. Just because I choose not to believe in conspiracy theories where all the corporations are part of one big cabal run by Dr Evil doesn't mean I work for these corporations. Also I do not like you using the word ****. Some of us have family members that have been raped for real and you getting billed "too much" for data is no where near the same thing. If Verizon is so bad then you are free to choose another carrier that suits your needs.