Cannot be restored, error (-1)

Very unhappy with my iPhone 3G thus far, last year's model was MUCH more reliable... Anyway, I keep getting this message whenever I try to restore (due to my iPhone constantly crashing): "iPhone cannot be restored" followed by "error (-1)" So now what? Anybody? I called the help line, and they said it needs to be replaced. Since there are no appts available in my area, I would like an alternate approach.

Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
http://support.apple.com/kb/TS3694#error1

Similar Messages

  • My ipod touch 2g is on black screen.when i connect it to my pc it is not recognizing it.then i opened i tunes and put the phone in dfu mode it says an ipod is detected but it cannot be restored error 1600.plz help me...

    my ipod touch 2g is on black screen.when i connect it to my pc it is not recognizing it.then i opened i tunes and put the phone in dfu mode it says an ipod is detected but it cannot be restored error 1600.plz help me...

    Error 1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
    Error 1600, 1601, 1602
    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

  • I have an iphone 4 jammed in MDU mode, I conect to itunes and asked to restore, it went through all the steps and nearly completed it gives me an error message saying cannot be restored error -1.  Can anybody help me how to restore my iphone

    I have an iphone 4 started the problem saying no service, then when restarting asked to connect to itunes and became jammed in MDU mode, I connect to itunes and clicked on  restore, it went through all the steps and nearly completed it gives me an error message saying cannot be restored error -1.  Can anybody help me how to restore my iphone.  or what to do next, some reseller asked me to go the shop where I bought to replace it for me as this error cannot be restored by any shop.  It has to be returned to apple and get it replaced.  The warranty already expired and don't know what to do.
    Please help

    Error 1 or -1
    This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
    http://support.apple.com/kb/TS3694#error1

  • Help! error message 'The IPod cannot be restored' error message 1418

    basically the last time I tried to sync my ipod i had run out of memory. I went back and deleted some of the playlists and then why i tried to sync it wouldn't let me because some of the playlists had changed.
    I then restored the settings on my IPOD and realised how to change the settings in ITUNES.
    Every time i connect my ipod it says cannot sync re the playlists when I go in and then change them and click on sync it doesn't seem to be able to pick up the connection.
    when i tried to restore to factory settings got the message cannot be restored error 1418... Any ideas anyone?
    Many thanks

    Hi, I am having a similar problem with an i pod. I recently bought a second hand i pod for my son's 6th birthday pressie, from a friend who had a mac pc. I have plugged the i pod into my pc which is windows xp, and the message comes up saying the i pod needs to be restored. Everytime I try to restore it, the error message 1418 comes up. I have followed ALL the links on the help pages to try and restore this thing, but NOTHING has worked. This i pod is heading back to the original owner if I can't get a solution from someone, and my son's birthday is getting closer and closer!! PLEASE someone HELP ME!!!!!

  • TS3694 trying to restore and update my iphone 3g but it keeps saying the iphone cannot be restored error code 1015 can anyone help?

    i am trying to restore and update my iphone 3g which i have just brought but it keeps saying iphone cannot be restored error code 1015 can anybody help please?

    This Error Code is indicative of the Device being jailbroken / Hacked...
    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.

  • Attempting to restore ipad, recovery starts and then quits with msg saying ipad cannot be restored, error 3014

    attempting to restore ipad, recovery starts and then quits with msg saying ipad cannot be restored, error 3014

    Try the troubleshooting on this page : Error 3194, Error 17, or "This device isn't eligible for the requested build".

  • HT201210 iphone cannot be restored error (2003)

    Hi
    i have tried to restore my i phone using I tunes but on last i got a message stating that i phone cannot restore error (2003) can please help

    See if it helps
    Error 2001 - 2009
    If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.

  • HT4097 ipad cannot be restored error 3194

    My daughter's ipad has been disabled because she cannot remember her password. When I go to restore it while in recovery mode, it gives me an error saying that it cannot be restored. What do i do now?

    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • TS3694 My daughter forgot her password and I cannot unlock it when we connect it to the computer and try to reboot it says  cannot be restored error 3194 help!

    My 12 yr old changed her password and cannot remember it. I have tried to restore but to no avail it says error 3194 I need help

    iPhone Error 3194 - How to Fix iTunes Error 3194? - http://www.iphonestuffs4u.com/iphone-error-3194/
    Fix Error 3194 from iTunes during iPhone restore - http://osxdaily.com/2010/12/06/error-3194-fix-for-itunes/
    iTunes: Specific update-and-restore error messages and advanced troubleshooting - http://support.apple.com/kb/TS3694#error3194 - Unable to contact the iOS software update server gs.apple.com

  • TS3694 iphone cannot be restored error 3014, please help

    tried to sync but required to dowload ios6, dont that no cannot sync or back upa, error 3014 displayed.
    please can someone assist.
    thanks

    Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
    Update to the latest version of iTunes.
    Verify the computer's date and time are accurate.
    Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
    Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
    An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
    Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
    Test restoring while connected to a known-good network.

  • Tried to update my phone it would not do it then it said to restore i tried it said cannot be restored error 1611 what does that mean

    I tried to update my phone it would not let me do it then it said to restore it i tried that it said error 1611 has occured what does that mean

    Error 1611:
    This error typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.
    ** Copied from http://support.apple.com/kb/TS3694#error1611
    Troubleshooting security software issues:
    http://support.apple.com/kb/TS3125

  • IPod 8G 1st Gen cannot be restored, error 14

    I have uninstalled and reinstalled all iTunes and supporting applications. Disabled security software. Tried different cables on different USB ports. Tried different user accounts. Tried two different iMac's and user accounts at work. Followed everything in TS1808, TS1275. I let it sit for a week without touching it. The restore will progress through to verifying and quit with error 14. I have never to my knowledge 'jailbroken' my iPod.
    I can find tons of posts on other people having this issue, but never a resolution. I know you're out there Apple techs - please help a co-worker.

    Error 14 indicates an error in your USB hardware/drivers. This may have been modified by certain USB devices that you may have plugged into your computer (i.e. a webcam). Another potential cause of this problem is security software on a PC. To fix the security software issue, you are going to have to kill the security software and re-download the OS update before you run the update.
    You may want to consider reloading your OS and setting everything back to a baseline state before reloading your apps. Sorry, no easy answer on this one. I would, if there is one handy, take your iPod back to an Apple store and see

  • HT1414 ipod locked up because forgot password and back it up to restore and now it comes up with "ipod cannot be restored error occured 2009" can you help me?

    My Ipod locked up because I forgot my password when it opened to the lock  screen and it then said IPod disabled connect to itunes. When we did that it asked to restore did that and backed up my ipod then restored. Now it says "IPod connect be restored and unknown error has occurred 2009". What do we need to do now"? Can someone please help?

    Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
    If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related toconflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
    The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • HT4623 Iphone cannot be restored, error -1

    I've tried everything. Any suggestions? Anyone else having this problem? I can't even use my phone at this point.

    Hi djunerich,
    Thanks for visiting Apple Support Communities.
    See this article for help if your iPhone can't be restored:
    iOS: Unable to update or restore
    http://support.apple.com/kb/ht1808
    Regards,
    Jeremy

  • My ipod won't restore,error 6. I would really appreciate any advice,please

    I bought a new ipod touch 8gb, 2nd gen 5 months ago, Its always had a few problems whilst syncing like itunes crashing but now I cannot restore it, I have tried so many times I have lost count, 'ipod cannot be restored error 6' keeps on coming up every single time I try to restore it.
    I have windows vista, could that be why its not working, Ive tried:
    -Deleting the ipod software on the computer,
    -Disabling the firewall,
    -Different usb ports,
    -Restarting the computer...
    I don't know what to do, I really appreciate any advice at all as to why it's doing this and how to fix it, I've read the apple support pages but they do not help.
    Many thanks, I look forward to hearing from someone, anyone soon
    Message was edited by: zarahmann

    Error 9
    This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
    From:
    http://support.apple.com/kb/TS3694#error9

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