"cannot be synced. An unknown error has occured. (13019)"

When I connect my iPod touch to iTunes there are several songs and videos that are apparently on my iPod (it says they're on the device). Then when I go on my iPod, they aren't there. I tried syncing but everytime I try to do so it says "Cannot be synced. An unknown error has occured. (13019)" I've tried restarting my computer, restarting the iPod, using a different computer, everything. Oh, and I put 96 new songs onto the iPod via iTunes successfully last night. Help!?

Hi breakingbenjamin27,
Thanks for visiting Apple Support Communities.
If you see an "error 13019" when trying to sync content to your iPod touch, be sure to try these steps:
The error will most commonly occur while syncing music. This issue can be resolved by following these steps:
Select the device name in iTunes under Devices.
Click the Music tab and under the Sync music option, choose Selected playlists.
Deselect the Voice Memos playlist.
Click Apply and then click Sync.
If the above steps do not resolve the issue, check the device and the iTunes library for duplicate voice memos. If you find any duplicate voice memos, delete the duplicates and then sync.If those steps do not resolve the issue, then follow these steps:
Select the device name in iTunes under Devices.
Click the Music tab and deselect the Sync Music option.
Click Apply and then click Sync.
After the sync is complete, reselect the Sync Music option.
Click Apply and then click Sync.
You can find these steps in the article found here:
iTunes: Error 13019 during sync
http://support.apple.com/kb/ts2830
Cheers,
Jeremy

Similar Messages

Why does it keep showing "iPod cannot be synced, an unknown error has occured (13019)" ? PLEASE HELP ME!

ive had this problem for quite a while, itunes wont let me add songs or movies to my iPod. anybody know why? how can it say "UNKNOWN ERROR"? if they dont know what error it is, how did they detect it?

First try here:
iTunes: Error 13019 during sync
Then this previous discussion:
Help Unknown Error 13019 (Updated)

I keep trying to sync my ipod touch, but it says "the ipod cannot be synced. an unknown error has occurred." what do i do?

I keep trying to sync my ipod touch, but it says "the ipod cannot be synced. an unknown error has occurred." What should I do so I can music on my ipod?

Try resetting the iPod. Nothing will be lost.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.

I can not sync my i phone 4, it comes up with cannot sync an unknown error has occurred(13019)

i cant sync my i phone, there was an update and in the middle of the update it came up with an unknown error and now everytime i plug my phone in it comes up with an unknown error (13019), i have uninstalled i tunes and re installed but it hasnt fixed the problem i cant do any updates please help

Here are Apple Steps
http://support.apple.com/kb/TS2830

I keep getting a message when I try to sync music onto my ipod that says "iPod cannot be synced. An unknown error has occured (13019)"

I've never ever had this problem before; it's only been the last few days. Every time I try to take music from my library and put it on my iPod, the message always comes up that says, "iPod cannot be synced. An unknown error has occured (13019). What should I do? This has never happened before!

Did you already try to restore your device? Restoring iPod to factory settings
Other solutions for this errror are mentioned here: iTunes: Error 13019 during sync

ITunes Library cannot be saved. Unknown Error has Occurred (-54)

I have been having the following message appear in iTunes:
iTunes Library cannot be saved. Unknown Error has Occurred (-54)
I created a new library which seemed to solve the problem.... until I plugged in my iPod Classic or tried to Sync my iPhone. When this happened this warning message would come every 10 seconds or so making it a nightmare to do anything as the dock icon would bounce or iTunes would pop up. Can anyone suggest what might have caused this problem and how to resolve it.
Thanks
Matt

Hi pholewinski!
I have a couple of articles for you here that I believe will help you with this issue. The first is an article on advanced troubleshooting, and it can be found here:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
If following that article's steps doesn't take care of the issue, you can try the things listed in this article, which is about permissions issues in iTunes:
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Ipod cannot be updated, an unknown error has occurred. (-48)

I'm at the end of my tether right now. I updated iTunes to the newest version, then updated my iPod. Now I'm getting the error message "Ipod cannot be updated, an unknown error has occurred. (-48)". I've searched the site and other forums and I can't find anyone with that same message who can help me. I've tried installing an older version of iTunes but I can't use it because my iPod has been updated to work with the newest one. I've uninstalled and reinstalled iTunes, nothing helped.
So my questions are:
1) Any way I can uninstall the update I did for my iPod? That is, so it is compatible with older versions again.
2) What could be causing this message?
3) Is there an e-mail address for apple, who seem wholly uninterested in what happens with their product once the £235 has been paid for it?
Any help is appreciated.

Interesting, that error code doesn't seem to appear on the iPod support pages. Since it's saying "The iPod cannot be updated" it sounds like it's indicating there's a problem with the iPod... although with "unknown error" it's hard to say for sure. My recommendation would be that you try restoring your iPod, and then giving it another go. If you're uncertain about the restore process, take a look at this article, it should answer your questions.
http://docs.info.apple.com/article.html?artnum=60983
Once you restore it, try updating it again in iTunes. If you have any more problems or questions, feel free to reply, and I'll see what I can do to help.
Best wishes!
CG

The ipod "name" cannot be updated, an unknown error has occurred (-48)

a few nights ago while i was updating songs to my ipod video, this thing appeared on the screen in a quick flash and i wasnt able to read what it said. then my computer blinked and resetted, causing my ipod to unplug without ejecting properly. so i pulled out the plug from the butt of the ipod only to find out that when i opened it, all my songs were gone. a good 3000 i think. i think i also pressed menu and play at the same time after that.
the ipod "name" cannot be updated, an unknown error has occurred (-48)
this is what keeps appearing on my i-tunes everytime i try to transfer songs to my ipod vid. the weird thing is that when i drag and drop songs from i-tunes to the ipod icon, it says its updating. but when its all done, not a single song appears on my ipod. and it also said something like "cannot be restored" and "ipod service error" on the ipod updater. i've tried on both computer and laptop and am experiencing the same problem. as of now, my ipod is working but it's just all empty. could anyone help? im so frustrated coz this is the second ipod i've purchased since the last one that broke down. thanks.

k i tried that but i couldnt find cupertino usa on my ipod. i did: date and time - set time zone - then a list of places come out with (DST) beside each of em. i chose bangkok (dst). tried to plug it again on i-tunes and the same darn thing appears. that dreaded -48 error. ill check out the rest of those links you guys posted anyway. thanks again for tryin to help.

The iTunes Library cannot be saved an unknown error has occurred (-48)

Every few minutes, I get an error message from iTunes that says:
"The iTunes Library cannot be saved an unknown error has occurred (-48)"
Quitting and restarting iTunes doesn't seem to make the error go away. All of my music and movies seem to play just fine - not sure why the error keeps popping up - any clues?
- iTunes library is located in it's normal spot (~/user/music/iTunes/)
- OS 10.8.2
- iTunes 10
- iMac 27" early 2010

Thanks again for the gracious response UV.
You've pointed out a problem...there are a lot of WAV files that I have like unreleased live shows of bands like the Beatles, Neil Young, Miles Davis etc that I've gotten off Bittorrent trading. When I look at the "get info" part of the song in iTunes the details that I've hand entered (dates, venue, song, musicians,etc) does show up.
But when I go back to the actual file itself, many are simply tagged something like "track 1" and the only way I currently keep track of all this is how I organize my library ( Musician or Band folder \ Album folder \ indivual tracks). There are literally thousounds of songs that I've entered data for on these WAV files.
Besides getting my current error problem fixed, has anyone who trades live shows come up with an easier way to organize their music. I understand that I may be in the minority with all my WAV files and that many users simply upload CDS, or mostly buy tracks online which is easier to simply grab the data back if they need from some database. I feel like I'm missing out on something big. Maybe I just need a different program for my particular application (archiving & playing music). ANy ideas from other bittorrent traders of unreleased material?
I am learning more and more about how this all works by the minute, and have taken your advice UV about copying all my current library info and putting it somewhere safe. Hopefully this means everything I've entered up until a few days ago will be fine. Still, I have plenty music waiting for me to hear in FLAC files that need to be decoded into WAV files; but I want to wait to do this until I can be certain all my hard work entering data won't go to waste and my error problem has been fixed.
thanks for all insights - Sonny

I am getting a message that "the i-tunes library file cannot be saved. an unknown error has occurred." what can i do?

i am getting a message that "the i-tunes library file cannot be saved. an unknown error has occurred." what can i do?

Have been able to resolve this issue?... I have just exeperienced it and not happy that I can't resolve it.

There is a window that pops up saying "the ipod cannot be synced. An unknown error has occured (13019).....someone please help me fix this

i get an error message when i try to sync my ipod that says it cannot sync because an unknown error has occured and then it gives a number like this "(13019) someone please help me!!!

@ Jolly and IIIaass
Nothing like being on the same wave length at the same time.

Whenever i try to sync my ipod touch, it comes up saying an unknown error has occurred (13019) - any ideas?

im going on holiday on saturday and really need some new songs! its an old generation ipod touch, when i put it onto itunes it looks like its syncing and before it finished it come up with this message: the ipod "ipod touch" cannot be synced. an unknown error occured (13019).
please help me!

Have you seen this support article yet?
http://support.apple.com/kb/TS2830
See this article for other possible solutions if necessary.
https://discussions.apple.com/thread/2046768?start=0&tstart=0
B-rock

I've synced ok till recently but an now having problems syncing myipod touch on windows platform - seems to start ok but then get the error message "an unknown error has occurred 13019" and the sync stops at that point so new music is not added - help!

Hi
I've been able to sync in the past but recently get an unknown error 13019 and the sync is stopped - so new music i've loaded up and other stuff doesn't go across - my ipod classic syncs ok as usual - but my ipod touch has the error.
Please let me have any ideas to fix
thanks
Bill

Have you seen this support article related to your error message?
http://support.apple.com/kb/TS2830
Or see this older thread with a number of other potential solutions.
https://discussions.apple.com/thread/2046768?start=0&tstart=0
B-rock

Whenever I try to sync my iPod touch, a window appears and says that my iPod wasn't synced because an unknown error has occured (13019). Help?

Any suggestions on what I can do to fix the problem?
I've also noticed that it started deleting some of the music on my iPod touch, and so everything on it is screwed up.
I don't want to restore it because then I'll lose all the information on my apps. (Is there any way to recover that information along with the apps?) If I do restore it, will there be a chance that the error will occur again, otherwise I would have lost everything for nothing.
By the way, the software version of my iPod is 3.1, it's 2nd gen., and my iTunes version is very far behind from the new version currently available. Could that be part of the problem, too?

Try here:
iTunes: Error 13019 during sync
Not updating the iOS should not effect your problem.
As long as all the apps are in the iTunes library, you will not lose app data by updating the iOS.

Ipod Cannot Be Synced. An unknown error has occured (13019).

PLEASE HELP!! My ipod will charge in the computer and open up into itunes and everything. but when i go to sync it, it like says completing sync and then that error message pops up. i don't know what to do. I've restarted my ipod and nothing seems to work ):
please help (:

Try the suggestions mentioned here: iTunes: Error 13019 during sync

Err The iPod "mmustafa" cannot be updated.An unknown error has occured(-50)

Hi,
My iPod shuffle: When ever I try to sync or write new song: iTune errors out saying: "Can not read or write from iPod".It's able to play and list the contents. I tried to restore once and it worked after restoring. Then the next time when I tried to write some new songs I get the same error. I upgraded my iTunes to ver 7. iPod Diagnistics (iTune Ver:7) shows everything normal. With iTune 7 if i try restore, it says "restoring..." and it never stops (more than 5 hours)
Your help is much appreciated thanks in advance.
- Mustafa

First try updating iTunes to version 7.0.2. as this article explains.
Error 1418 when restoring any iPod using iTunes 7 or later.
Here's the iTunes download.
iTunes download.
Also, some people have had success trying the fix mentioned here.
Error 1418.

"cannot be synced. An unknown error has occured. (13019)"

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