Cannot Burn or import music from itunes

every time i open itunes i get a pop up that tells me that i must reinstall itunes before i will be able to burn or import music.
i have gone round and round with tech support trying to figure out why i can no longer burn discs. i was told that my internal cd/dvd drive must have gone bad and that i needed a new one. i went and purchased one, an external drive, and STILL CANNOT BURN OR IMPORT MUSIC! I can copy CDs and DVD from my internal drive so i now know that my drive is not bad and that the issue is not with my computer it is with itunes. my question is how do i get itunes to recognize that i do infact have a working drive? and if i cannot burn music from itunes how can i get it somewhere else on my computer so i can?
i am SO fed up with itunes and am about to just give up on it completely!
please help! ANYONE!!!

Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

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Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

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bonjour
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Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

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http://help.apple.com/garageband/mac/10.0/#gbnda0660534
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jpaulholl wrote:
Then I found the original file using finder, and dragged it into Final Cut Express, which did put the file there, and I can hear the audio in the sample player, but when I try to play it in the sequence, this weird beeping happens.
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Cannot Burn or import music from itunes

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