Cannot cancel yearly plan although I´m still in the 30 day period ?

Every time I try to cancel my plan I´m sent automatically  to Adobe Support. I have the option of phoning or taking part in an online chat, but only until 17:00 hours. I don´t get back from work until 17:30  though and therefore don´t have time. I thought that I could cancel my plan within my Adobe account, but it won´t allow me to ??
I would be grateful for any advice !
Cheers.

Moving this discussion to the Adobe Creative Cloud forum.
Abracadabra for annual plans you need to contact our support team to cancel the membership.  Please contact our support team directly at Contact Customer Care.  You can utilize a mobile browser on a smart phone or tablet if you do not have access to your computer when chat is available.

Similar Messages

  • I would like to cancel my annual subscription. I am still in the 30 day period. How do I do this?

    I would like to cancel my annual subscription. I am still in the 30 day period. How do I do this? I need an actual contact person with a phone number or email.

    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • I cannot cancel a plan.

    I cannot cancel a plan. I followed all the instructions and it just keeps me going around in circles.

    http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • HT1766 4 voice memos in iTunes backup from iPhone had ! marks and would not play so I deleted them and although they are still on the iPhone, they will not sync back to iTunes from iPhone.

    4 voice memos in iTunes backup from iPhone had ! marks and would not play so I deleted them and although they are still on the iPhone, they will not sync back to iTunes from iPhone.

    You may have to try deleting all the music from your phone (by going to Settings>General>Usage>Music, swipping All Music and tapping Delete), then sync it all back on with iTunes in order to fix this.

  • Cancelling a dashboard report to execute still executes the query behind

    All,
    We have some reports thats takes time to execute like 3-4 minutes. My problem is if I cancel any report to execute, it still executes the query. I can see the query thru sessions under nqsserver.exe as ACTIVE.
    Because of this user are thinking that they cancel the reports and move on to new one but oracle is still spending time to execute that query.
    Thanks

    Hello.
    I have exactely the same need, can you please let us know how you solved your problem?
    Thanks
    Best Regards.

  • HT1766 Why am I constantly getting the message that I don't have enough storage space? I have upgraded to the 50GB storage plan and I am still getting the message. Help?

    Why am I constantly getting the message that I don't have enough storage space? I have upgraded to the 50GB storage plan and I am still getting the message. Help?

    That message refers to storage on your iPhone, not cloud storage. You will need to move content off your phone to make more space.

  • I want to cancel my monthly subscription, there aren't any "Cancel plan" button or link for me. How can i cancel my plan. Don't send me the "help" page, i have received much useless advice from adobe. Just help me cancel my PLAN! THANK YOU.

    I want to cancel my monthly subscription, there aren't any "Cancel plan" button or link for me. How can i cancel my plan. Don't send me the "help" page, i have received much useless advice from adobe. Just help me cancel my PLAN! THANK YOU.

    Return, cancel, or exchange an Adobe order
    or contact adobe support, http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • HT201210 When I start to update an app, the circle indicating download never stops going around as in still going the next day.

    When I start to update, the circle indicating download never stops. It's still circling the next day. How do I fix this so that I can update my apps?

    Try deleting the app by tapping and holding until it wiggles, then tapping the X. Then try re-downloading it.

  • I want to cancel my iCloud upgrade storage in the 45 day period but can't find the Apple contact number?

    I want to cancel my iCloud upgrade storage in the 45 day period but can't find the Apple contact number?

    It's only a 15 day period, not 45.
    If in the US, follow the link below (you must request a refund within 15 days) -
    https://discussions.apple.com/message/16968425#16968425
    it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

  • HT4847 I had to upgrade my iCloud storage plan, but I was still charged for the original $20 a year plan. In addition to the new $40 a year plan. How do I remove the $20 plan and get a refund? Can I stop them from charging both plans?

    I upgraded my iCloud plan from $20 to $40 a year. However, I am still being charged for both plans. How do I get a refund and or remove the original $20 a year plan?

    I have the exact same situation as you mattiger18.  I cannot install Lion or I will disrupt programs that I run on Snow Leopard that are critical for my work.  Apple is not providing a solution for us.  Last time they migrated from Mobile Me to iCloud they lost months of emails and had emails bouncing to my accounts.  They destroyed 8 weeks of my business.  They have done it again.  They have already lost several months of my emails and they are bouncing my business email.  It's outrageous!
    I spent thousands of $ on my software and I have no intention of installing Lion or other OS iterations.  It is bad enough that Apple's service patches are crippling some of my applications.  My biggest regret was not altogether getting off of iCloud and setting up all my business email on other email servers like gmail, etc.  It is so outrageous what Apple is doing it is beyond words.  They are supremely greedy and totally uncaring for their customers.

  • I can't cancel my plan, because I can't find the cancel button on the page

    I don't have a cancel link shown on my account page as shown in your help document
    helpx. adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    Cancel your membership or subscription | Creative Cloud
    There is no way to contact support by chat or phone...all links end up in this forum.
    Please help me cancel my plan.
    Thank you.

    You might need to wait for the weekend to pass...
    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Creative Cloud support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
    Phone support | Orders, returns exchanges
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • My Apple iphone 5 is less than a year old, meaning it's still under the 12 month warranty. The touchscreen has stopped working and there are lines across my screen. Can I get it replaced for free by booking an appointment in store?

    The rest of my phone is still perfectly operational. I can sync it to my Mac, I can still see my phone screen, meaning I can still see texts and calls coming through, the power button works, I can see my apps and my background, and the circle button at the bottom still works. It's just the touchscreen that isn't working. I can't slide across to answer calls or slide across to turn the phone off. As my phone is still under the 12 month warranty, will they replace my phone in store by booking an appointment at the Genius bar?

    I was taken through some diagnostics over the telephone with an Apple advisor, who asked me to restore the software, back my phone up, etc, which I have done. He couldn't rectify the problem so advised me to take it in. I am booked in this evening to see an Apple advisor in store. I don't know of anything that I have done for this to happen! It was in my pocket on holiday in Portugal and was ok one minute, I took it out of my pocket and the vertical lines were on my phone and the touchscreen had stopped working! I hope I can get it replaced.

  • When I open a tab the next day I still get the previous day's version??

    I never get the current day's version of the tab I open the next day.
    == This happened ==
    Every time Firefox opened
    == I began using windows 7 and current version of Firefox.

    A reboot of the computer shouldn't be necessary.
    It sounds that Firefox didn't get closed properly and was still running if a reboot was necessary.
    It is usually best to use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.

  • Can't create new email alias, still getting the 7 day message...

    Ok so about two weeks ago I deleted one of my email aliases so I could create a new one... now I am passed the 7 day wait to create a new one but I am still getting the *You must wait up to 7 days to create a new alias*...
    Any one else having this issue?

    justBen -
    You have to take this up with your email service provider, whoever it is. It is not something you change on your Mac. Email addresses & aliases are created/maintained by your service provider.

  • The adobe employee said he would cancel my plan and it's still not canceled?

    I said this in response to someone else in a similar boat as me but I thought I should open a new forum to see if an adobe employee can fix this!
    I called Dec.26th and the guy over the phone said that he would cancel my membership free of charge. I check back today to find out he never canceled it like he said he would. What on earth is going on here? Adobe employees answer me please! I tried to do the whole chat thing right now since calling hours are over and there was a pop up saying that chat is unavailable. I"m going to wait to see if anyone responds and if not I'm going to call first thing in the morning. This such an awful company to lie to me and go back on their word.

    If an Adobe employee happens to read your message... great... otherwise
    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Maybe you are looking for