Cannot capture sound or video

I have been able to capture video and sound from an analog camcorder into the front or rear inputs in the past using the bundled software from Cyberlinc.
Now, I cannot input any sound or video. I have also tried Muvee and the Microsoft Movie maker software which is also bundled with HP and it is not working.
HP techs have not been able to help. I have tried both the front and rear inputs, S-Video and composite. Any ideas?

Convert your source clip to DV AVI before importing it into PPro.
Cheers
Eddie
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