Cannot change credit card details

Does anyone have an idea why my new Credit Card digits are not working : "this payment is not authorized" ?

Contact Adobe Support either by chat or via phone.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

  • Is there change credit card details- URL link in manage my account missing

    someone on this forum that has more brains than the online chat support do?
    I have been trying for 4 days to get someone to find out why the change credit card details URL link is missing from my manage account area. I keep getting told the same thing over and over again...below is an example of the most recent conversation i had this morning...this is absolutely flaming useless...i should have ended the conversation before he got past the first line...
    Patel: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    Rahni Verey: Hi Patel,
    Patel: I am sorry for the typo error.
    Patel: Hello! Welcome to Adobe Customer Service.
    Patel: Hi Rahni.
    Patel: We are facing down time error due to which the applications are not responding . Hence  we will be unable to check anything, I request you to contact us after few hours.
    Rahni Verey: I need to update my credit card information, but have not been able to due to site maintenace
    Patel: We are facing down time error due to which the applications are not responding . Hence  we will be unable to check anything, I request you to contact us after few hours.
    Patel: I could have helped you, but we are facing internal application outage due to Server/System Maintenance and Updates. I kindly request you to Please Contact us back on 2-3 hours, We sincerely regret for the inconvenience  caused and the loss you are facing with.
    Rahni Verey: i have been trying to do this since Friday...its now Monday here in Sydney! How long is this going to take?
    Patel: Request you to please wait for few more minutes, and the applications will start working fine again.
    Rahni Verey: i am not having any problems with my applications...i want to change my monthly billing subsciption credit card details!
    Patel: I do understand Rahni, in order to update the credit card details, you will have to go through the process of using adobe applications.
    Patel: I have provide you with the steps, however if the steps do not work, you will have to wait for applications to work fine.
    Patel: I will provide you the steps to update your credit card information.
    Patel: .
    Patel: 1. Sign in to www.adobe.com
    Patel: 2. In the navigation pane or pop-up menu, click Manage Account. [ You may be prompted to enter your password to verify your identity. ]
    Patel: 3. Under Plans & Products, click Manage Plan.
    Patel: 4. Under Payment details, click Edit payment details.
    Patel: 5. Make appropriate changes in the Edit Payment Method pop-up and then click Save.
    Patel: .
    Patel: .
    Patel: You can use the below link to know how it's done page by page.
    Patel: https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
    Rahni Verey: i say again, there is nothing wrong with the applications. Its your bloody server that is playing up...there is no option in account management for me to update my credit card details. i already know exactly how to do it!
    Patel: Rahni, I can help with the credit card update, however to do that , I need to check with your subscription under our server, as I am not able to check any services, I am not able to help you currently.
    Rahni Verey: is there someone there who can directly access my account and see what i am talking about. Its plainly obvious if you go directly into my account and try to change credit card details. The URL link for this function is missing!
    Patel: No.
    Patel: To help you on this, the applications must working fine.
    Patel: I am sorry for the situation that you facing currently.
    Patel: Request you to please try after some time.

    Is this the link you have been using? Credit card https://helpx.adobe.com/utilities/credit-card.html

  • HT1918 Cannot change credit card  account

    Cannot change credit card  account,need help

    Use this information:
    Change or remove your payment information from your iTunes Store account (Apple ID)

  • HT2731 HOW DO I CHANGE CREDIT CARD DETAILS ON ITUNES FOR NEW CARD DETAILS

    HOW DO I CHANGE CREDIT CARD DETAILS ON ITUNES TO PUT NEW CARD ON ACCOUNT

    http://support.apple.com/kb/HT1918
    Forum Tip: It is generally considered inappropriate to type all in uppercase letters in Internet discussions, as text that is typed all in uppercase is by convention considered to be shouting.  Uppercase is also more difficult to read, so please use all uppercase sparingly and only when you really mean to shout, which we hope you won’t need to do here .

  • How do I change credit card details on my apple I'd account

    How to change credit card details on apple I'd account

    Changing Account Information
    http://support.apple.com/kb/HT1918

  • HT1918 how do i change credit card details dont seem to be able to find on my apple id changing account details i can change evrything else

    how do i change credit card details on apple id i can see how to do everthing else but cards....????
    thanks in advance

    You should able to. Try tapping on your id in Settings > Store and select 'View Apple ID' on the popup and log into your account, and your account's page there should be a payment information link (I assume that shows in iOS 4.3.3).
    If not, then on your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. 

  • How do i change credit card details on my account

    how do i change my credit card details
    and
    how do i tranfer all my contact details, photos and videos from my old 3g iphone to my new 4 iphone
    any help appreciated

    Changing Account Information
    http://support.apple.com/kb/HT1918

  • Change Credit Card Details

    I dont have any active Telstra accounts, aside from NRL Digital Pass.
    My NRL Digital Pass doesnt work anymore, because my credit card details have changed.
    I need to update these details, but there is no button online to do so. Telstra support are telling me to crowd source the answer.  
    Can you kindly assist?
    Adrian

    Hey ad2,
    I am sorry no phone option via this medium.
    You can check your payment method by logging into https://digitalpass.nrl.com > Account Settings > Manage Subscription.
    This is in the FAQ Section 3. 
    http://www.nrl.com/News/WatchLIVENRL/FrequentlyAskedQuestions/tabid/11397/Default.aspx
    In this tab is there an option to manage or change your credit card details. ?
     

  • How to change credit card details

    how can i change mycredit card details with creative cloud?

    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -Credit card https://helpx.adobe.com/utilities/credit-card.html

  • HT201359 How do i change credit card details in app store

    Hi, can anyone teach me how to change my
    Credit card details on my IPOD app store.
    Do i change it in settings? Iv gone to app store
    But there is no option for me to change it, same
    As in iTunes and in my settings there is no option
    About "billing or credit cards"
    Will appreciate it.... Thanks

    Open App Store app, go to Featured pane, swipe to bottom , tap your Apple ID and choose to view the account. You will find a section for Payment Information.

  • How to change credit card details for payment

    during creating apple id i have given credit card details for payment but now i have to change to different credit card where and how i will change

    On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment details link.  If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then tap on your id in Settings > iTunes & App Store (Settings > Store on iOS 5 and below) and tap on 'View Apple ID' on the popup and log into your account  - that should also give you a payment details link on your account's page.
    Changing payment info : http://support.apple.com/kb/HT1918

  • Cannot change credit card information, "maximum nu...

    I am trying to order a Skype Number and I need to update my credit card as it's expired.
    On the order page I click "Change" and am taken to a page where I see five cards listed, and the message:
    You've currently saved the maximum number of cards allowed for your account. To pay with a new card, remove one of your saved cards from your stored payment details.
    Fine, I go to the stored payment details-page, however only my recently expired card is listed. Not the other four. I remove it and try to make the order again. Same thing happens. The card chosen by default by Skype is the one I just removed. When I click change I am back to the page listing cards that I used several years ago. No link to remove them. Go back to the Stored Payment Details-page which now says: You haven't stored any payment details yet.
    Seriously? So now I cannot delete the old, "hidden" cards, and I also cannot add a new card because I already reached my "quota" of five cards on file, but which are actually not there....
    How can a bug like this even be possible from a huge company like Microsoft?
    So now I can't make any purchase at all with Skype. Nice.
    And by the way, I am indeed in China, but when I visit an English version of Skype, having an English operating system and browser and I click on the support-link, you do realise that it's bad form to redirect me to a 100% Chinese version of Skype with no option to change language, right?

    Checking for you.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Tired of changing Credit Card details

    Hi all.
    All I am trying to do is to update the expiration date of my credit card that I pay for subscription. Going to my subscription, changing and it takes me to a verification page of my bank, asks for whatever password that I have no idea what it is?
    I am tired.
    1) Why so hard
    2) Why to go to my bank? No one does this...
    3) Didn't find a phone number or email of support...

    the account detail should show on your card bill or tyr live chat at this link they should be able to help you
    http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • HT3541 how do you change credit card details

    how do you change your credit card details

    Changing Account Information
    http://support.apple.com/kb/HT1918
    If necessary...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Cannot change credit card

    I keep trying to change my credit card, but never get beyond the type of card -- it sends me to log-in, but then doesn't allow me to log in.  However, if I just log-in to My Account, it works.  But then hangs up again.
    Same thing happens if I try working through it under Support -- I keep getting hung up at a log-in point for it as well.
    I wanted to sign up for a one-year, in advance premium membership -- but this is discouraging me!

    Checking for you.
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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