Cannot change employee subgroup in IT 0000

Dear experts,
The HR person used a wrong position to hire an employee. I was able to change the position in IT 0000 replacing the record with a new one with the same date, however, the employee group and subgroup was kept from the old positions.
I've tried the same thing in sandbox and was able to change all fields in IT0000 when creating a new record, but not in PRD system.
I've already checked with Basis and he has guaranteed that it's not an authorization problem.
Does anybody knows where is customized if the employee group will be opened or not to changes?
Thanks in advance for any help!
Best regards,
Thais

Hi guys,
I've tried that too, to copy from PA30, actually it was how I've managed to change the position in the first place. But only the position ID is opened. The reason is the flags at table T529A. I've tested that in DEV and it's really the reason, but I'm avoiding to change the configure.
Thanks for the help!
regards,
Thais

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Thanks!] at the end of your chat. Laarni M: I understand that it is really important for you ad upon further checking, we can try this step that may work for you. Laarni M: Do you have another browser aside from the one that you are using right now? [Removed for privacy]: Yes, I do Laarni M: Great! Laarni M: Internet Explorer would be the best. Laarni M: Can you please open it and go the link that I will provide to you? [Removed for privacy]: It is already open, please send the link Laarni M: Alright. [Removed for privacy]: I still do not have the link. Laarni M: Once you click on the link, and click Skype credit, please do not forget to click the change payment method when you buy Skype credit. [Removed for privacy]: I still do not have the link Laarni M: I am sorry for the delay, I am just having a system error as of the moment. Laarni M: But on your end, you can go to the page where you can buy Skype credit. Laarni M: By the way, there are 2 cards saved on your account. 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Laarni M: Here's what we can do to help you now, [Removed for privacy]. Laarni M: We really need to cancel your subscription so it will cancel the recurring payment. Laarni M: This does not mean that the subscrition will be cancelled. Laarni M: You can still use your subscription until the end of the billing period. Laarni M: So once we cancel your subscription now, you can try to go to the payment settings and update your credit details. Laarni M: Is everything okay? Haven't heard from you in a while. [Removed for privacy]: I am sure that you realize this is unacceptable. I am very surprised that you would suggest this as a solution. As I stated above, I am well aware that this is a method Skype is using to force people to give up better subscriptions. I will not be forced to accept a suboptimal subscription by this method. I am also aware that a supervisor can correct this problem in the system by hand. Please put me in communication with a supervisor. 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I have stated this clearly. Laarni M: I am sorry [Removed for privacy], I really want to help you but this is only the work around or soultion that we can do. [Removed for privacy]: Then apparently after 8 years, I will be searching for new phone service. I am very sorry that this is the case. Laarni M: If the auto renewal will cancel, you can still reactivate your subscrition and that time, the new payment method will be use for that subscription. [Removed for privacy]: Do I have your word that I will be allowed to keep the same plan with no changes to my subscription? Laarni M: Yes, [Removed for privacy]. You can still reactivate the same subscription. Laarni M: You do not need to wory about this. [Removed for privacy]: If that is not the case I will be cancelling. And Skype needs to change its payment method practices. This is very poor customer service. I will be going on every forum I can find and posting a poor review of the service. 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    Transcription of today's chat:
    Close chat
    info: at 18:59:56
    Please wait for an agent to respond. You are currently '1' in the queue.
    info: at 19:01:56
    All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
    info: at 19:01:58
    Privacy Statement 
    You are now chatting with 'Gian C'.
    Gian C: at 19:02:11
    Hello! Welcome to Skype Live Support! My name is Gian. If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.https://support.skype.com/support_selection .
    Gian C: at 19:02:11
    With that being said, how may I help you?
    Customer: at 19:02:24
    I chatted with an agent 2 days ago re: failure to apply my credit card to my subscription. He said it was taken care of and my online account should show the subscription renewed in 24 hours. it is still not renewed.
    Gian C: at 19:02:41
    I am sorry to know that
    Gian C: at 19:02:47
    What is your Skype name?
    Customer: at 19:03:49
    customer
    Gian C: at 19:04:04
    Thanks
    Gian C: at 19:04:08
    Let me check the account
    Gian C: at 19:05:50
    Thank you for patiently waiting
    Gian C: at 19:06:07
    Is this for the Unlimited Us and Canada?
    Customer: at 19:06:13
    yes
    Gian C: at 19:07:12
    I see
    Gian C: at 19:07:23
    Can you go to this site right now?
    Customer: at 19:07:30
    i'm there
    Gian C: at 19:07:33
    http://www.skype.com/en/
    Gian C: at 19:07:39
    https://www.skype.com/en/rates/?nu=subs-calling
    Gian C: at 19:07:49
    Look for Unlimites Us and Canada
    Customer: at 19:07:58
    why?
    Gian C: at 19:08:21
    Just want to make sure if repurchasing the subscription would be avaialble
    Customer: at 19:08:36
    I was told last year that it would be available. And two nights ago.
    Gian C: at 19:08:36
    That is the best work around to get the subscription back using the new card details
    Gian C: at 19:08:45
    I understand
    Gian C: at 19:08:53
    Can you please go and check it first
    Customer: at 19:08:59
    No, thank you. Please just apply my card. This is what happened last year.
    Gian C: at 19:09:02
    So I can assure the resolutiong
    Customer: at 19:09:34
    The subscription shows that it expires today. It is on my account. Simply renew it with the card information that is also on my account.
    Gian C: at 19:09:40
    Can you help me on this to solve your issue please?
    Gian C: at 19:09:53
    I understand
    Customer: at 19:10:02
    You have directed me to your sales site to search for the plan I already have all over again. I have no time for this.
    Gian C: at 19:10:06
    However the time you change the card did not worked on the system
    Gian C: at 19:10:15
    That is why the renewal did not push trough
    Customer: at 19:10:41
    It didn't work last year either because the system is a mess. But a rep fixed it last year. If you cannot do this please pass me to a supervisor.
    Gian C: at 19:10:59
    ok.
    Gian C: at 19:11:19
    Before we do that, can you please try to check if the subscription is available first.
    Customer: at 19:11:40
    I do not understand how you expect ME to check if a subscription is available!
    Customer: at 19:12:04
    The subscription is ON MY ACCOUNT AND SAYS IT NEEDS TO BE RENEWED.
    Gian C: at 19:12:09
    Basically it is simple
    Gian C: at 19:12:10
    Go to this website
    Gian C: at 19:12:10
    https://www.skype.com/en/rates/?nu=subs-calling
    Gian C: at 19:12:10
    Click on U.S.
    Customer: at 19:12:16
    Please pass me to a supervisor.
    Gian C: at 19:12:20
    Then check if US and Canada is part of the list
    Gian C: at 19:12:39
    Before I pass you to our supervisor
    Gian C: at 19:12:47
    Let me give you a heads up on your case
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    it is there for $2.99 per month. I have a locked in annual charge for that subscription for $29.99. Not $36.00.
    Gian C: at 19:13:11
    I see
    Gian C: at 19:13:28
    Thanks for the information
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    When did you change your card detail? For this subscription?
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    Gian C: at 19:15:13
    Thanks
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    Just to make sure we will be solving this issue, can you please provide me your call back number
    Customer: at 19:15:59
    You do not need to call me.
    Gian C: at 19:16:07
    Just incase this chat got disconnected so our supervisor can call you
    Customer: at 19:16:19
    (###) ###-#### (REDACTED FOR PRIVACY)
    Gian C: at 19:16:25
    Let me get you our supervisor as you have requested
    Gian C: at 19:16:29
    Thank you
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    ?hello
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    I will get back to you once the Supervisor is ready to take this chat. For a moment
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    Sorry to keep you waiting
    Gian C: at 19:28:08
    Our Supervisor is still engaged with the call
    Gian C: at 19:28:10
    Anyway
    Gian C: at 19:28:20
    Here is what we have found out on the subscription
    Gian C: at 19:28:41
    The renewal has passed already, so we can't renew it manually other than repurchasing the subscription
    Gian C: at 19:28:54
    Checking the price of the subscription
    Customer: at 19:28:59
    It has not passed yet. it expires 5/7. Today is 5/6.
    Gian C: at 19:29:12
    Let me give you a heads up
    Gian C: at 19:29:39
    Auto-renewal only happens once. And that is 3 days before the subscription expire
    Customer: at 19:30:09
    I give up. This is done. No subscription. Of any type. And I have been a Skype customer for over 10 years. Goodbye.
    Gian C: at 19:30:23
    I am sorry if you feel that way
    Gian C: at 19:30:34
    I am explaining to you all the things you need to know
    Gian C: at 19:31:27
    But you refused to listen nor cooperate. As much as I wanted you to get your subscription back. However it is within your call if you want to follow my advised to get this resolved quickly
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    The new subscription prices is just 30.50USD for 1 year
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    It is just few cents higer compare to the old price $29.99
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    I hope that won't be a problem for you to get the 12 months subscription for the Unlimited US and Canada.
    Customer: at 19:32:51
    This is flatly ridiculous. The rep 2 days ago told me this was taken care of. Now you tell me it is not, keep me on chat for 30 minutes, make me look up subscription prices on your OWN website, and then tell me my subscription has expired when it has not. Yet I am the one being called uncooperative.
    Gian C: at 19:33:02
    If the auto renewal failed because of card used
    Customer: at 19:33:05
    That is a problem. I will not resubscribe. I don't care that it is only 6 cents a year more.
    Gian C: at 19:33:21
    Then Repurchasing the same subscription will be best to get it back
    Customer: at 19:33:30
    That is not why. If Skype did not have the information required I should have received an early email. I got SEVEN EMAILS IN ONE DAY INSTEAD.
    Customer: at 19:33:42
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    Gian C: at 19:34:05
    That is the notification sent by Skype to tell you that we are still trying to accept the payment
    Customer: at 19:34:30
    It makes no sense to notify a customer every two hours on a SINGLE day, but not before.
    Gian C: at 19:34:33
    6 times the sytem try to renew the subscription
    Customer: at 19:34:43
    Yes. ON the same day. None on any other day.
    Gian C: at 19:35:01
    If only there is no problem with your card then the subscription should renew without a problem
    Customer: at 19:35:10
    You expect people who are at work to sign in from their work PC for personal business and renew within 8 hours. Ridiculous.
    Gian C: at 19:35:08
    Yes correct
    Customer: at 19:35:12
    I am done.
    Gian C: at 19:35:10
    As I said
    Gian C: at 19:35:30
    3 days before the subscription expire is the only day to renew the subscription automatically
    Gian C: at 19:35:32
    That is how the system works
    Customer: at 19:35:34
    As I said, the rep 2 days ago told me the card was fine but would take 24 hours for teh change to apply to the syste.
    Gian C: at 19:35:37
    It is part of the terms of use
    Customer: at 19:35:43
    Read what I said.
    Gian C: at 19:36:01
    Yes I already documented this case and I already escalated those previous representative
    Gian C: at 19:36:08
    For providing you false information
    Customer: at 19:36:12
    The terms of use don't say you bombard people with emails every 2 hours on a single day.
    Customer: at 19:36:44
    And then cut them off at the end of the day. When their subscription has not even expired yet. And then tell them it's their own fault their card didn't work. When they were told it was fine.
    Gian C: at 19:36:50
    The email notification is our way to make sure customer will be notified that they need to renew the subscription to avoid this kind of issue
    Customer: at 19:37:07
    Then why not send it once a day for six days instead?
    Customer: at 19:37:13
    that would make a lot more sense!
    Gian C: at 19:37:38
    Here is the thing Kim the system works that way for 10 years already
    Gian C: at 19:38:12
    And only few customers are having this kind of issue, common issue was cause by problem with the card associated to the subscription.
    Customer: at 19:38:18
    See this? this was last year:
    Customer: at 19:38:20
    http://community.skype.com/t5/Rates-and-subscripti​ons/Cannot-change-payment-method-on-subscription-a​...
    Gian C: at 19:38:26
    Ok
    Customer: at 19:38:45
    You'll get an update on that thread, believe me. Which will make it clear why I'm done with Skype.
    info: at 19:38:52

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