Cannot change my email address

I just tried twice to change my email address. Each time, it said it changed it, I got the verification email, I clicked on the link, I checked the Settings, and the new email address was displayed. And both times when I logged off, I was unable to log back in using the new email address. I could using the old one. What is going on?

Hi John,
This is all very well, but it seems that there's an endemic problem here - I'm experiencing the same problem as those above, and after 18 months I'm sure we're not alone. Is anybody actually working out what the root cause of the problem is and fixing it once and for all? You shouldn't really continue point customers back to the customer help guys on a case by case basis - it must be driving a huge amount of waste into the system, which must now be operating with a lot of out of date email addresses and annoyed the customers.
So, what's the underlying problem with changing the email address in MyBT?
Why has this been a problem for so long?
When is expected to be fixed?
How can everyone else visiting this thread get their problem solved without having to make yet another contact?

Similar Messages

I cannot change my email address in my apple id.

I have changed my email address in my apple id. I have some updates for programs that I need to download from the app store. I cannot change it on my imac. When I try to download the updates for the programs it has my old email address even though I have changed it in the icloud on the same compter. How do I change it.

http://support.apple.com/kb/HT5621

HT202667 I cannot change prime email address into what WAS my backup email address. Any solutions?

Need to change prime email address into what WAS my backup email address.
Can this be done?
Mac 10.6 Intel Core 2 Duo

Hi michaelfromripley,
Thanks for the question. If you first change your rescue email address to a different email address, then you should be able to change your primary email address for your Apple ID. The following resources will explain more:
Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
http://support.apple.com/en-us/HT201356
Add, change, or delete the several types of email addresses you can use with your Apple ID account.
Primary email address
Every Apple ID account has one primary email address, and that address is your Apple ID. When you create an Apple ID, you enter the primary address to use as your Apple ID.
Your primary address is also the contact email address for your account. Check it regularly, because it receives email that you need to manage your account. For example, before you can use a new or changed Apple ID, you need to verify it as directed in a verification email that Apple sends to that address. Didn't receive the email?Rescue email address
A rescue address helps secure your Apple ID account against unauthorized access by someone who gains control of your primary address. If you have a rescue address, it receives all security-related Apple ID email instead of your primary address, including the email needed to reset your password or security questions.
Go to My Apple ID (appleid.apple.com).
Select “Manage your Apple ID” and sign in.
Select “Password and Security” on the left side of the page. You may be asked to answer one or more security questions before continuing. Forgot the answers?
If you see a list of three security questions, your account has the option to use a rescue address.
Accounts that have fewer than three questions don't have and don't need a rescue address.
Accounts that use two-step verification don't have and don't need a rescue address or security questions.
Add a rescue address:
Select Add Email Address, then enter your rescue address. Apple will send a verification email to that address. Didn't receive the email?
Follow the instructions in the email to verify the address. If you don't verify the address, security-related email continues to go to your primary address.
Edit a rescue address:
Select Edit next to the address, then enter the new address. Apple will send a verification email to that address. Didn't receive the email?
Follow the instructions in the email to verify the address. If you don't verify the address, security-related email continues to go to your primary address.
Delete a rescue address: Select Delete next to the address.
Alternate email address
You can add one or more alternate email addresses for use with Apple services such as Game Center, FaceTime, Find My Friends, iMessage, and OS X notifications.
Go to My Apple ID (appleid.apple.com).
Select “Manage your Apple ID” and sign in.
Add an alternate address:
Select Add Email Address, then enter your alternate address. Apple will send a verification email to that address. Didn't receive the email?
Follow the instructions in the email to verify the address.
Edit an alternate address:
Select Edit next to the address, then enter the new address. Apple will send a verification email to that address. Didn't receive the email?
Follow the instructions in the email to verify the address.
Delete an alternate address: Select Delete next to the address.
Notification email address
A notification address is automatically added to your account in certain circumstances:
If you have a rescue address and turn on two-step verification, that address automatically becomes your notification address. With two-step verification, you don't need a rescue address.
If you provide an email address with your shipping information when you purchase from the Apple Online Store, that address automatically becomes your notification address.
Your primary address receives a copy of all Apple ID email that Apple sends to your notification address.
Go to My Apple ID (appleid.apple.com).
Select “Manage your Apple ID” and sign in.
Edit a notification address:
Select Edit next to the address, then enter the new address. Apple will send a verification email to that address. Didn't receive the email?
Follow the instructions in the email to verify the address.
Delete a notification address: Select Delete next to the address.
Apple email related to your Apple ID account always comes from [email protected]. If you receive suspicious email, learn about identifying fraudulent email.
Last Modified: Dec 22, 2014
Change your Apple ID - Apple Support
http://support.apple.com/en-us/HT202667
Learn how to change the email address that you use as your Apple ID.
In most cases, your Apple ID is also the primary email address of your Apple ID account. You can change your Apple ID to any other email address you control, as long as it's not already in use as an Apple ID. If your email address ends with @icloud.com, @me.com, or @mac.com, it's already an Apple ID.
Use these steps to reset your Apple ID:
Sign out of iCloud, the iTunes Store, App Store, FaceTime, Find My Friends, Find My iPhone, and iMessage on each device that uses your current Apple ID for these services.
Go to My Apple ID.
Select Manage your Apple ID and sign in. Forgot your password?
Select Edit next to Apple ID and Primary Email Address.
Enter the email address that you want to use as your Apple ID, then select Save Changes. Apple will send a verification email to that address.
Open the email from Apple, then click Verify Now. Didn't receive the email?
When the My Apple ID page opens, sign in with your new Apple ID email address and password. When you see a message that verification is complete, you can start using your updated Apple ID.
Update the features and services that you use with Apple ID, so that each one is using your updated Apple ID.
If you need to change the Apple ID that's signed in to your iOS device, use these steps to sign out, then back in with a different Apple ID.
Last Modified: Dec 11, 2014
Cheers!
- Judy

Cannot change the email address where Apple sends "help for resetting info dealing with security questions". Won't allow change.

I have forgotten the answer to one of two My Apple ID security questions. Apple has supplied the solution to that problem online in Edit Your Apple ID. I would be happy to follow those instructions, except......the only email address the Edit Your Apple ID page will allow me is one that has not been functional for over a year. There are no options for changing that recovery email address since I only have two security questions, not three, as Apple specifies. Neither can I find an option for switching to the two-stage verification process---although I would rather not do this. I recently edited my email addresses in My Apple ID on my Sony Vaio laptop in an effort to alleviate the problem, but it didn’t help. I use the Apple ID on an iPad (4th gen Wi-Fi + Cellular MM) and two iPhone 5 (IOS 8). Does anyone have suggestions? Feel that I've read through all the fine print and cannot locate an answer.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(113199)

Issue: cannot change primary email address

I can't seem to change my default email address for my skype account. I can add a new one, and when I want it changed, I get a pop up window where it asks for a password. It doesn't say which password, but I've tried the 3-4 PW's I use on the web, of course including the skype password. It still won't accept it. There's no way I've lost the skype PW, as I used it to log into my account less than an hour ago. Caps lock is off, too.
There's one weird issue that's maybe related to this... the old email (which is useless) is to a passport.com account, and in order to log in to Skype I have to go through the microsoft account option. If I use my old msn login details I won't get in. Though, I've verified that the password I'm trying to use matches the password for that passport account. I really don't know what to do here, it seems like it's asking for a PW I didn't make myself.

Also same issue. had a multitude of issues tring to change my email and/or get away from my microsofy sign-in but every possible avenue reasches a strange dead-end.
>Can't see skype from my live account under 'manage your accounts' but should be able to
>Can't link to facebook therefore can't sign in with that instead (no link option button but should be)
>Couldn't change any details in chrome at all
>In IE can access options in the account management of skype to change the default email but then asked to provide a mystery password which isn't my skype/MS password; so which password is it?
>Can create a new skype only account but doesn't give link options for facebook or live
>Can create a new skype account with just facebook but then doesn't allow a link to live
>Follow the support tabs but none of the help sections work, responding likely generates only a statistic.
>The information on getting to talk to an actuall person (live chat) is wrong as it asks you to click next through the relevent help support page and if none of the resolutions solve your problem the final prompt has a live chat button. unfortunatley none of the help sections even seem to have multiple sections or indeed a next button never mind a live chat button... I could go on. WTF is this..why am i wasting my time.
Is anyone going to respond to this and sort it out? It feels very much like a pain in the arse!

Cannot Change primary email address Azure + Office365

I'm having an issue with one of my users, their primary email uses @on.microsoftonline.com where the rest of my users use @ourdomain.co.uk. Usually I'd change this on 365 admin center but we have recently started using Azure Active sync so it throws up an
error requiring me to change it on the premises AD. My problem now is I cant find where to change this, I've read a few different forum posts the most solid one thus far was to use a tool called AD modify but this doesn't seemed to have done the trick.
Cheers,
Nathan

Check the errors in MIISClient or in the dirsync notification emails, maybe the user is not getting updated because of an issue with other attributes. Or the address might already be configured for another object in the cloud. Easiest way to confirm this
is via running this cmdlet against EO Remote PowerShell:
Get-Recipient [email protected]
You can also 'overwrite' the address even for a synchronized user by running this cmdlet:
Set-Mailbox [email protected] -WindowsEmailAddress [email protected]

Cannot change iCloud email address on iPhone 5 (iOS 8)

I changed my apple ID. I updated iCloud on my Mac (even my iPad works fine), but my iPhone still shows my old email. I attempt to "sign out" and it wants my password for the iCloud user. No password will work because that email doesn't exist with iCloud anymore.

Hey jarodcore,
Thanks for the question. I understand you are unable to sign out of your iCloud account after changing your Apple ID. The following resource may provide a solution:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
iCloud
iOS 6 and later: Go to Settings > iCloud.
If you signed out before changing your Apple ID, enter your current Apple ID to sign in. The data from your iCloud account will download to your device.
If you're still signed in with your previous Apple ID:
Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device.
Thanks,
Matt M.

How Can I change my email address or create a new account??

I need to change my email address of the account or create a new account but when I try to create new one is
asking me for the password supposing like I have already one...

At this time, you cannot change the email address for an account. When you sign up for a new account it will ask you to provide a password on the very first page and then confirm it before you continue.
OTN

I changed my email address for my apple id but icloud still has old email adress and when I try to signout so I can sign in with new address it asks for password and then says invalid so I cannot delete the account to sign in with the new one! Please help

I changed my email address for my apple id but icloud still has old email adress and when I try to signout so I can sign in with new address it asks for password and then says invalid so I cannot delete the account to sign in with the new one! Please help

OK...now I appear to 'progressed' I changed my email address back to original on Apple id and then was able to delete icloud account. Apparently I couldnt do it as it kept requesting password when I entered passsword ( both old and new one, it wouldnt accept it as it had my old email address in ) It didnt do that on ios6 . Anyway I deleted account, but now I tried to login in with my new id/password and it says unable as already in use!!! More help needed please! Its a nightmare!!

Changed my email address in Adobe ID but now cannot login to BC

HELP! As I cannot login to BC now I cannot see where I can submit a ticket.
I needed to change my email address in my Adobe ID but I now cannot login to BC with the new or old Adobe ID? I can login to Adobe.com and my Creative Cloud fine. I do have another BC admin login which works but I was hoping to upgrade my first site today.
I used the chat support but they seem to think its a technical issue?? Any advice?

I managed to get my old Adobe ID back with my previous email address and all works fine now. Phew.
Does anyone know if you can change your Adobe ID email address that will work with BC without interuption? I just thought it would work?

I changed my email address and now cannot play items purchased with previous email. This only became a problem after I got a new computer. The original email address no longer even exists. How can I access these hundreds of items?

I changed my email address a few years ago. I did not have any problems after this change until I got a new computer. Now I cannot play items that were purchased under the previous email. I entered the password that I used and it doesn't recognize it. I tried "forgot your password" in every combination possible. I never received any emails at the old email address. Now the old email address no longer even exists. How can I access these hundreds of items?

The old email address may well still be valid as your iTunes AppleID, however if you have no other email associated with that ID you clearly won't get any automated emails to it.
I still use an old defunct email for my iTunes AppleID.
Contact support here:
http://www.apple.com/support/itunes/ww/
You may want to try to manage the old ID here:
https://appleid.apple.com/
Use the original email address and password.
AC

I cannot connect to the internet after switching providers. I've changed the email address associated with the new account but am sure there is something else I need to change. Can anyone help me?

I cannot connect to the internet after switching providers. I've changed the email address associated with the new account but am sure there is something else I need to change.   I have also changed the apple information as well including user name and password. Can anyone help me? (This is an ipad question).

Apple ID: Changing your Apple ID
http://support.apple.com/kb/ht5621
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796?viewlocale=en_US&locale=en_US
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
iOS: Changing the signed-in iTunes Store Apple ID Account
http://support.apple.com/kb/ht1311
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at
http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.hmL
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Signal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

HT5620 I want to change the email address to which all the reset security information (emails) go to. But I cannot see that email address in the list when I click on the 'Name, ID and Email Addresses' section.

I want to change the email address to which all the reset security information (emails) go to. But I cannot see that email address in the list when I click on the 'Name, ID and Email Addresses' section.
How can I change it when I cannot view it on my account. I am not even sure how this got setup.

If you mean your rescue email address, it's in the Passwords and Security section, after you answer the two security questions.

Hi All, I am not able to change the email address to update my secret question and answer. Instead it directs the email to my work address where I cannot access now. Thoughts?

Hi All, I am not able to change the email address to update my secret question and answer. Instead it directs the email to my work address where I cannot access now. Thoughts?

Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

I have changed my email address. Now I cannot access I Cloud as it won't allow me to change the email address.

I have changed my email address and now cannot use I Cloud as it won't allow me to change details without deleting old email address.
How can I change the old email as I have forgotten password and cannot have it sent to me via the old email as it is enabled.
I would like to be able to turn on I Cloud on all my devices, I phone, I pad and Apple Mac desktop. Help.

Hey cnasmond,
Thanks for the question. I understand you are having issue relating to changing your iCloud account. The following articles may help to resolve your issue:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
https://support.apple.com/kb/TS5223
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
2. Tap Settings > iCloud and try to sign out.
3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
4. Tap Settings > iCloud and sign in with the new Apple ID.
Thanks,
Matt M.

Cannot change my email address

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