Cannot check iOS update
My new iPad cannot check iOS update
To both Sgao and Sjmcnulty-- if you're not on at least iOS 5, you cannot update iOS over the air. You must use iTunes.
Connect your iPad to iTunes (make sure it's version 10.7). Click on the iPad's icon on the left, then "Check for Updates" on the right.
Similar Messages
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Why can't I download the IO S update for Iphone 4S on any browser? I have Itunes and Quicktime installed. Says it has detected a problem with audio settings, but all settings are enabled.
The iOS update isn't uploaded with a web browser. It's uploaded directly to your phone (if on iOS 5) or via iTUNES
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Cannot check for updates in Mountain Lion - NSURLErrorDomain error -1100
Hi all,
When I try to check for software updates I get the notification that an error has occurred -
NSURLErrorDomain error -1100
Anyone else with similar experience?
Thanks
ThomasHi, as I mentioned I've faced the same problem. MBP late 2011 with 10.8.1.
Here's the logfile content for inspection and probably help:
Sep 13 12:30:03 Michaels-MacBook-Pro newsyslog[1691]: logfile turned over due to size>1000K
Sep 13 12:33:49 Michaels-MacBook-Pro.local Software Update[1032]: SUAppStoreUpdateController: proceed with scan based on intervening install (including iTunes at 2012-09-13 10:25:24 +0000) (last scan: 2012-09-12 11:55:33 +0000)
Sep 13 12:33:49 Michaels-MacBook-Pro.local Software Update[1032]: SoftwareUpdate: Scan for client pid 1032 (/Applications/App Store.app/Contents/MacOS/App Store)
Sep 13 12:33:50 Michaels-MacBook-Pro.local Software Update[1032]: SoftwareUpdate: Using catalog https://swscan.apple.com/content/catalogs/others/index-mountainlion-lion-snowleo pard-leopard.merged-1.sucatalog.gz
Sep 13 12:33:54 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:RICOH;MODEL:RICOH Aficio MP C2800 PS
Sep 13 12:33:54 Michaels-MacBook-Pro.local Software Update[1032]: Can't load distribution from https://swdist.apple.com/content/downloads/31/40/zzzz041-6901/mmfalra8cou4u81xz0 i3jkk9hud6vdv09j/041-6901.German.dist.gz: Error Domain=NSURLErrorDomain Code=-1100 "Der Vorgang konnte nicht abgeschlossen werden. (NSURLErrorDomain-Fehler -1100.)" UserInfo=0x7f97af8454d0 {PKURLErrorResponseHeaders=<CFBasicHash 0x7f97af861b70 [0x7fff76bc4190]>{type = immutable dict, count = 8,
entries =>
0 : Case Insensitive Key: Server = <CFString 0x7f97af8d1320 [0x7fff76bc4190]>{contents = "AkamaiGHost"}
1 : Case Insensitive Key: Content-Type = <CFString 0x7fff76bab310 [0x7fff76bc4190]>{contents = "text/html"}
2 : Case Insensitive Key: Vary = <CFString 0x7f97abafbb00 [0x7fff76bc4190]>{contents = "Accept-Encoding"}
5 : Case Insensitive Key: Mime-Version = <CFString 0x7fff76baa790 [0x7fff76bc4190]>{contents = "1.0"}
6 : Case Insensitive Key: Date = <CFString 0x7f97af862990 [0x7fff76bc4190]>{contents = "Thu, 13 Sep 2012 10:33:54 GMT"}
10 : Case Insensitive Key: Content-Length = <CFString 0x7fff76ba0050 [0x7fff76bc4190]>{contents = "268"}
11 : Case Insensitive Key: Expires = <CFString 0x7f97af8507f0 [0x7fff76bc4190]>{contents = "Thu, 13 Sep 2012 10:33:54 GMT"}
12 : Case Insensitive Key: Connection = <CFString 0x7f97af843240 [0x7fff76bc4190]>{contents = "keep-alive"}
, PKURLErrorStatusCode=503, NSErrorFailingURLStringKey=https://swdist.apple.com/content/downloads/31/40/zzzz041-6901/mmfalra8cou4u81xz0 i3jkk9hud6vdv09j/041-6901.German.dist.gz}
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: 1.8s to run getPPDVersion -all /Library/Printers/PPDs/Contents/Resources
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: Added 244 PPD versions from /Library/Printers/PPDs/Contents/Resources
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Ricoh_Drivers does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:RICOH;MODEL:RICOH Aficio MP C2800 PS
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Ricoh_Drivers does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:RICOH;MODEL:RICOH Aficio MP C2800 PS
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Ricoh_Drivers does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:RICOH;MODEL:RICOH Aficio MP C2800 PS
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Ricoh_Drivers does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: 10.8.1
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_ICAMPSeries07xx does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_ICACommon does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_PDEs does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_SharedLibraries11 does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_InkjetMGSeries10xx does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_Frameworks does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_ICACommon does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_ICAMPSeries07xx does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_InkjetMGSeries10xx does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_PDEs does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_SharedLibraries11 does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_Frameworks does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_Frameworks does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_ICACommon does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_ICAMPSeries07xx does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_InkjetMGSeries10xx does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_PDEs does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_SharedLibraries11 does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_Frameworks does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_ICACommon does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_ICAMPSeries07xx does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_InkjetMGSeries10xx does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_PDEs does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Connected printer: MANUFACTURER:Canon;MODEL:MG5300 series
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: Printer Canon_SharedLibraries11 does not require an update.
Sep 13 12:33:56 Michaels-MacBook-Pro.local Software Update[1032]: JS: model = MacBookPro8,1
Sep 13 12:34:00 Michaels-MacBook-Pro.local Software Update[1032]: SoftwareUpdate: Error encountered in scan: Error Domain=NSURLErrorDomain Code=-1100 "Der Vorgang konnte nicht abgeschlossen werden. (NSURLErrorDomain-Fehler -1100.)" UserInfo=0x7f97af8454d0 {PKURLErrorResponseHeaders=<CFBasicHash 0x7f97af861b70 [0x7fff76bc4190]>{type = immutable dict, count = 8,
entries =>
0 : Case Insensitive Key: Server = <CFString 0x7f97af8d1320 [0x7fff76bc4190]>{contents = "AkamaiGHost"}
1 : Case Insensitive Key: Content-Type = <CFString 0x7fff76bab310 [0x7fff76bc4190]>{contents = "text/html"}
2 : Case Insensitive Key: Vary = <CFString 0x7f97abafbb00 [0x7fff76bc4190]>{contents = "Accept-Encoding"}
5 : Case Insensitive Key: Mime-Version = <CFString 0x7fff76baa790 [0x7fff76bc4190]>{contents = "1.0"}
6 : Case Insensitive Key: Date = <CFString 0x7f97af862990 [0x7fff76bc4190]>{contents = "Thu, 13 Sep 2012 10:33:54 GMT"}
10 : Case Insensitive Key: Content-Length = <CFString 0x7fff76ba0050 [0x7fff76bc4190]>{contents = "268"}
11 : Case Insensitive Key: Expires = <CFString 0x7f97af8507f0 [0x7fff76bc4190]>{contents = "Thu, 13 Sep 2012 10:33:54 GMT"}
12 : Case Insensitive Key: Connection = <CFString 0x7f97af843240 [0x7fff76bc4190]>{contents = "keep-alive"}
, PKURLErrorStatusCode=503, NSErrorFailingURLStringKey=https://swdist.apple.com/content/downloads/31/40/zzzz041-6901/mmfalra8cou4u81xz0 i3jkk9hud6vdv09j/041-6901.German.dist.gz}
Sep 13 12:34:00 Michaels-MacBook-Pro.local Software Update[1032]: SUAppStoreUpdateController: scan (f=0, c=1, p=1, r=1) got error Der Vorgang konnte nicht abgeschlossen werden. (NSURLErrorDomain-Fehler -1100.) -
Get Windows Explorer when I check for Updates for IOS
I cannot "check for updates" or "restore" IOS on my ipad. I have an ipad 1 (model A1337) and when I select either option it presents me with a windows explorer view of my pc. Any ideas? I have upgraded iTunes to 10.6.3.5. I am currently on IOS 4.2.1
Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/ -
IPad cannot access General about inorder activate ios update
Cannot activate ios update my operating system version is reported to be 4.3.5
Yes you can update the iOS, but you must do it through iTunes on a computer that is running the latest version of iTunes.
Read this for the instructions, but remember to backup and transfer purchases before you update. The article will explain it all to you.
https://support.apple.com/kb/HT4623 -
ITunes 10 will not connect to Store, let me sign in, check for updates on Windows Vista 32 bit.
Has anyone had trouble connecting to the iTunes Store while using Itunes 10 for PC?
I cannot check for updates, sign in, or connect to the store so all my app downloads must be done from my device.
Using:
Windows Vista 32-bit.
Cox McAfee anti-virus/firewall.Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
Check for update return me to older version?
Hi community, I use Skype on Mac, version 7.10. I choose Check for update and it found version update. I agree to install. Now I check again, my skype is version 7.9. Now I cannot check for update anymore.Why this happens?
Firefox 20.0 is at www.mozilla.org so it is officially released.
Firefox 20.0 was scheduled for the week of April 1st and the release is usually a Tuesday which is today.
https://wiki.mozilla.org/Releases -
Since I updated to ios 7.1.1, I cannot check my balance and top up credit to my account anymore.. when i tried to check the balance (*121# my carriere balance number)dial its turning into calling mode instead of requesting ... the same repeating while i tried to topup my account using paper voucher... so please help me to sort out my problem... thanqq in advance ..
Phone details: iphone 5
Network: IND airtel
ios: 7.1.1...I have this problem to simce upgrading to 7.1.2,
any solutions? -
IPad and iTunes cannot check for iOS updates. And iTunes cannot restore the iPad to 6.1.2.
Hi.
I have iPad 4G 32GB A1460. NO JAILBREAK EVER. Recently I installed iOS 7 Beta 3 on it. And now when I go to Settings -> General -> Software Update I get the error message "Unable to Check for Update. An error occurred while checking for a software update." And that's all. No useful information actually.
I have tried to reboot the device but no luck. I have also tried to connect it to a PC and check for updates from iTunes. iTunes shows me a little different error message: "iTunes could not check for an update to the carrier settings for your iPad. An unknown error occurred (1651). Make sure your network settings are correct and your network connection is active, or try again later." I checked the connection just in case and was convinced that the Internet connection is active. Does anyone know what's happening? I really don't like this.
OK, maybe the next iOS version isn't out yet. But what will happen if it is? Will I be forced to use 7.0 Beta 3 forever? I don't want to))
Another thing that I've tried to do is to restore my iPad to iOS 6.1.2. But the iTunes shows another error: "The iPad "<iPad name>" could not be restored. An unknown error occurred (3194)." I tried this on Windows and Mac. On Mac I have a different message: "This device isn't eligible for the requested build" which seems to be the same thing as 3194-error on Windows.
Can anyone help me? Is there a reasonable explanation of this? Is this related to Apple's developers web site unavailability (http://devimages.apple.com/maintenance/)?
Thanks in advance!Read https://discussions.apple.com/thread/4604596?start=0&tstart=0
-
I have been using facetime on my iphone5 for a while and after the recent IOS update, I cannot seems to use my facetime any longer. what went wrong?
'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
I am trying to update my IPad 2 to the new iOS 6. . .but when I check ofr updates, I get an error message "Unable to check for update - An error occurred while chekcing for a sofware update" .
I have powered off and tried again . . .but it still cannot . My Wifi is fine - and the IPad is plugged in.
Are other people having these issues.
I tried to log onto Apple support and got an DNS error message. . .
Carrie MaeCould be the update servers are overloaded. Keep trying.
-
HT4623 I cannot see sw update button in general section,pls help how to update iOS in my iPad 2
Hi I want to upgrade my iOS to 5 in my ipad2 but I cannot see nay upgrade button in the setting section.pls help how to upgrade my iOS now
The Settings > General > Software Update option only appears when you have iOS 5+ installed, as you have iOS 4 you can only update to iOS 7 (that is the only version that you can update to) via your computer's iTunes, as described half-way down the page that you posted from. You will need the current version of iTunes on your computer : http://www.apple.com/itunes/download/
Connect the iPad to your computer's iTunes and copy any purchases off the iPad to your computer via File > Devices > Transfer Purchases. You may also want to copy photos and any important documents off the iPad as well e.g. via the file sharing section at the bottom of the device's apps tab when connected to iTunes, via wifi, email, dropbox etc - they should be included in the backup, but it's best to have a copy of them outside of the backup just in case. You can then force a backup of the iPad via File > Devices > Back Up
Then start the update by selecting the iPad on the left-hand sidebar, and on the Summary tab on the right-hand side clicking the Check For Updates button
Updating to iOS 5+ : http://support.apple.com/kb/HT4972
If you do update you can't then uninstall it -
Cannot activate iMessage after iOS update.
Cannot activate iMessage after iOS update. "Activation unsuccessful" I cannot activate it.
Have you updated your iOS to 5.1? Just confirming as it says "iPhone 4S, iOS 5.0.1" in your thread.
Double check if you have credit in your mobile in order to activate iMessage.
Turn iMessage off and on again, than turn off your phone (long press display off and on button) and slide to turn off. Turn your phone back on, enter your "Apple I.D" in the iMessage window and wait till it verifies everything.
Tell us if it solves the issue. -
My ipod is failing the sync diagnostic on my Windows 7. The troubleshooting guide say go to the Summary Tab and "check for updates" I can't find a summary tab. I have no problem sync with windows vista.
chicx wrote:
This is the third time of writing this on your Apple Support Communities!
Not with your current user id.
Far too much uneccesary information in your post, which only confuses things, a vast amount!
Let's start with iTunes.
Have you updated iTunes to 11.1.5, because the previous version did appear to have an issue about seeing iPods?
With iTunes 11.1.5 installed, look in Edit/Preferences/Devices, (or use the ALT key, followed by the E key and then the F key) and make sure that the box named Prevent iPods, iPhones and iPads from syncing automatically does not have a tick in the box.
Once you have doen those two things, check to see if the iPod is seen by iTunes.
chicx wrote:
By the way, what does IOS mean? (I thought IO stood for operating system, but am flummoxed by the S on the end.
Really?
OS stands for Operating System. (In computer speak, IO means Input/Output.)
iOS originally stood for iPhone Operating System, but it now refers to the iPod Touch and iPhone. The iPod Classic, which you have listed in your profile as your iPod, does not use iOS.
I assume that you have been listening to the Podcast in your iTunes on the computer as you cannot transfer it to your iPod. It's what I'd do. -
HT201210 I cannot access to the Apple iOS update server.
I need iOS 4.2 for several useful apps but I can't update it. I tried every trick suggested on support.apple.com, without success. I took an appointment at a Genius bar in London for next wednesday.
Thanks for any help.
PierreAny error numbers given? If yes, check this article for more info:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network.
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