Cannot clear voice call

Hello,
there is a call hanging on my CCME:
3694 : 10399 2002968800ms.1 +1730 pid:20014 Originate 142 active
dur 20:04:35 tx:0/0 rx:0/0
Tele 50/0/8 (10399) [50/0/8.0] tx:0/0/0ms g711ulaw noise:0 acom:0 i/0:0/0 dBm
I cannot clear it with command "clear call voice causecode 16 id 3694".
Why? IOS Version 12.4(9)T1.
Thanks a lot!

You can also try 'shut' 'no shut' under voice port. Remember if voice port is a PRI it will drop all calls that use PRI channels.

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Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
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If you're new to our forums make sure that you have read our Discussion guidelines.
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Cannot clear voice call

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