Cannot close itunes while backing up

New Iphone purchased today and am upgrading operating system.   windows xp and latest version of itunes.    connected new iphone 4,  itunes automatically downloads latest iphone operating system.   appears to be in process of updating, but process apprears frozen.   tried to turn itunes off, but message window appears stating itunes cannot close because it is updating the software on the iphone.      progress bar does not appear to have moved in past hour.   what to do???

See this: http://support.apple.com/kb/HT1808

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