Cannot complete a purchase. Please help!
Hi,
I'm unable to purchase a book, card or calendar in iPhoto ll. The Buy 'Book, card or calendar' button is grayed out. How can I resolve this issue?
Thank You in advance!
Have you selected the correct country in iPhoto's Advanced preference pane via the Print Products Store drop down menu?
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OT
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I purchased an iphone 3g that was to be open to any carrier, I went to restore it to my itunes account and get a 1015 error, can this be fixed. I am new to the iphone and like the product but cannot buy new. Please help. THANKS
You got ripped off. You bought a hacked/jailbroken phone. That's what error 1015 means. Return it and get your money back if possible and buy a phone from a legitimate source.
Discussing jailbroken / hacked phones is forbidden by the terms of service. Jailbreaking / hacking voids any warranty and forfeits your right to support here or from Apple. You can not get help here. -
I purchased as a Download Lightroom 5.5, My pc got a virus. I saved Lightroom on ext. drive. I am trying to reload onto pc BUT it's asking me for a serial number..I cannot find receipt. Please help. I registered when I downloaded purchase.
Find your serial number quickly
You might want to develop a more secure system of saving your serial numbers and other critical information. -
Details:
i have 15 dollar but i cant by gem on clash of clansgame
when i want to buy gem this massage appear (your purchase could not be completed contract i tune store support to complete this transaction
please help me to solve problemYou will want to contact iTunes Store Support from expresslane.apple.com or call Apple Care to see whats wrong with your billing information or why its being blocked.
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Details:
i have 15 dollar but i cant by gem on clash of clan game
when i want to buy gem this massage appear (your purchase could not be completed contract i tune store support to complete this transaction
please help me to solve problemرائد wrote:
please help me to solve problem
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
i have 292 dollar but i cant by gem on clash of clan game when i want to buy gem this massage appear (your purchase could not be completed contract i tune store support to complete this transaction please help me to solve problem
You need to contact iTune Support
http://www.apple.com/support/itunes/contact.html -
i have 99 dollar but i cant by gem on clash of clan game when i want to buy gem this massage appear (your purchase could not be completed contract i tune store support to complete this transaction please help me to solve problem agen !!
halep meIf I were you, I would "Contact iTunes support to complete this transaction."
http://apple.com/emea/support/itunes/contact.html -
i have 15 dollar but i cant by gem on clash of clan game
when i want to buy gem this massage appear (your purchase could not be completed contract i tune store support to complete this transaction
please help me to solve problemYou need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have 25 dollars but icant by gem on clash of clan
When I want to buy gam this massage appear ( your purchase could not be completed contract I tune store support to completed this transaction
Please help me to solve problemYou can contact iTunes support via this page and ask them why the message is appearing (these are user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption
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Can't burn music I purchased months ago, I could only burn the 4 cuts I bought this evening,6/9/12 message said originals cannot be found? Please help itunes would not let me buy a second time, thats a good thing but Im trying to make a music CD and itunes will not let me? The music is in my music file but will not let me burn them ! really I tried over and over, now Im just frustrated !
Please find the original's purchased, my name and email have not changed. Thanks for your time and consideration.
Jeannie
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[email protected]Fixed. /Users/x/Library/Application Support/SIMBL/Plugins/AirKeysInputManager.bundle got corrupted by a badly installed safari extension. Deleting this, then reinstalling adobe air did the trick. I wasn't thorough enough on my first try, it was tricky to find everything associated. I had to look for files in the console log then search for them. Spotlight was missing some deep files, EasyFind worked better for me.
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I cannot turn on my wifi! I have reset and turned off my phone multiple times and the Wifi button is completely greyed out. please help me
I had the same issue and i just resolved it, I have an iphone 4s and last night was al perfect and this morning i just verified that i had a new updated installed on my phone and my WiFi was disable and did restore as new like crazy until i did this after me being tired of restoring my phone from factory setting and then my lately back up on icloud i did my last move and it got fixed this is what i did ok.
STep #1 Do a back up manualy onto your cmputer throu itunes (NOT ICLOUD) ok
Step #2 after doing the the back up go and do on you phone or throu itunes do the factory reset setting and erase everything and make like new phone
Step #3 Leave yhe iphone conected to Itunes.
Step #4 Once your iphone is reset to factory setting on your Itunes Window will say NO SIM CARD DETECTED before clicking on your right up corner (DONE) slide your phone and it will appear conect to a network do the process and put the pasword of your WiFi and until it says conected,It will say (No Service) but it will be conected to WiFi then click on the Itunes Window (DONE)
Step #5 DO a back up recovery from the last back up you did onto your computer not Icloud ok!!
Step #6 after you recovered your phone from last back up on your computer it will atumaticaly have service and WiFi conection like before..
I hope i did explained well to you i did work for me after 7 hours of doing reset and back up =) -
Whether purchase inApp or at AppStore, it just spawn a dialog and says "Cannot complete your purchase..."
The purchase functioned well last week but cannot work today. I changed my VISA to another one and it still don't work.
Please help me to fix the purchase function as soon as possible.If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list. Post the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into a message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
I have the newer version of the macbook pro and I have read the directions on how to authorize your computer to let you download previous song purchases from icloud onto your laptop, but I cannot find where it says "authorize this computer" at all. I have looked for it everywhere and still cannot find it. Please help!
Authorization and Deauthorization
Macs: iTunes Store- About authorization and deauthorization.
Windows: How to Authorize or Deauthorize iTunes | PCWorld.
In iTunes you use the Authorize This Computer or De-authorize This Computer option under the Store menu in iTunes' menubar. For Windows use the ALT-S keys to access it. Or turn on Windows 7 and 8 iTunes menus: iTunes- Turning on iTunes menus in Windows 8 and 7.
More On De-authorizing Computers (contributed by user John Galt)
You can de-authorize individual computers, but only by using those computers. The only other option is to "de-authorize all" from your iTunes account.
1. Open iTunes on a computer
2. From the Store menu, select "View my Account..."
3. Sign in with your Apple ID and password.
4. Under "Computer Authorizations" select "De-authorize All".
5. Authorize each computer you still have, as you may require.
You may only do this once per year.
After you "de-authorize all" your authorized computers, re-authorize each one as required.
If you have de-authorized all computers and need to do it again, but your year has not elapsed, then contact: Apple - Support - iTunes - Contact Us. -
I have problem with account that i can't make update or buy from app store
There is massage appear in my payment page that i must contact with i tunes support to complete this transaction
Please help me to fixe this problem as soon possible
Hany hassan
0096597617317
0096596677186
Thank youYou need to Contact iTunes Support...
Apple Support iTunes Store Contact Us -
Hi I tried to install ios7 last night and the ipod touch now has a frozen screen with the itunes logo and the usb logo I plugged the ipod into my laptop and tried to restore only to be met with the message 3194 error cannot restore this ipod please help thanks
Hi. The two user tips both describe a sequence of steps that should get your library from the point where it threatens to wipe data from your device to where it is syncing normally, while recovering as much information as possible. It may still be necessary to wipe and reload the device but this should only take place once all the data that can be recovered has been recovered.
Doing step 1 of 8 and then complaining things aren't the way you want them to be yet strikes me as premature...
Since you appear to have all your media content, and we are discussing an iPod classic, not an iOS device, the main worries are already taken care of. What's left is ratings, playcounts, playlist membership and checked status. Since your device holds only part of your library at best you could only recover the missing data for the content that is on the device using third party tools.
Recreating the previous checked/unchecked status of every track in your library from where you are now may not be that easy. Syncing with selected playlists has many advantages, one of which would have been that you would have a named playlist that could have been retrieved by 3rd party software if you had used this method.
You haven't explained what caused your problem in the first place, but if you have a Previous iTunes Libraries folder holding old copies of your iTunes database (generated with each iTunes update) then it would be possible to restore the most recent of these and then update the library with any changes in your media folder.
BTW Apple doesn't offer free support for this kind of issue with iTunes.
tt2 -
Hi, my iPad dies in the middle of a purchase for a game add on, when I charged the iPad and reloaded the game a box is on the screen that says " cannot complete your purchase" I can't slope this box, and cat play the game while it is there, I have tried removing the game several times and reinstalling but the box still appears, I even tried installing the game on a different apple I'd, and still the box is there, do you k ow how to fix this?
Hi Bev076,
I would try these ideas first:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If that doesn't resolve the situation, I would suggest reporting it:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Take care,
- Ari
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