Cannot complete Adobe Reader..."a network error"?

My Adobe Reader stopped working one day, so I removed everything Adobe from my computer so I can re-download everything. I'm using windows xp. I cannot download the program successfully now because when the download reaches 79% a message pops up saying: "Download interrupted. A network error occured".
Please help, Thank you!

Kelly,
Try using "WINDOWS INSTALLER CLEANUP UTILITY" before downloading Adobe Reader 8.1.2
On your Browser type in "WINDOWS INSTALLER CLEANUP UTILITY"
Look For "support,microsoft.com" "DESCRIPTION OF WINDOWS INSTALLER CLEANUP UTILITY"-----Follow instructions and "remove" any Adobe Reader in list. Then download updated Reader.

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Clients are running Adobe Illustrator 13.0.2
Intel-based iMacs running OS X 10.4.10
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When I called Adobe, I was pretty much told that they would not offer any assistance. I offered to purchase the incident support, but they said that wasn't an option with this problem. I had to badger the guy just to get him to say that he believed it was caused by an inability of our network account users to write to the local hard drive. What is below is the results of my attempts to research and solve the problem from that point.
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Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
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