Cannot complete purchase. Network connection was reset

Unable to access the I-tunes store to make a purchase. Message received was: Cannot compete your purchase, The network connection was reset.
Windows 8 and ITunes 11.4 version.
Thanks

Hi copilotnuts,
If you are having an issue with your computer being unable to connect to the iTunes store, I would suggest that you troubleshoot using the steps in this article -
Can't connect to the iTunes Store
Thanks for using Apple Support Communities.
Best,
Brett L

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Can't make purchases, network connection was reset??

I have no idea how to fix this one. Everything was fine.... I went to download a song and I got the message that my network connection was reset and it coudn't complete my request. I restarted the program... no such luck. Anyone know what's going on?? Thank you in advance to anyone that can help me out!!

Yes, I was able to Download music last night now today it's telling
me to check my network connection and try again....sigh, my
connection is fine...98880/2577 Connection speed and all other
programs working fine that are internet related.
Apple has done something in that last update that screwed up the
download...I seen there was an update just before I went to bed,
I download it, rebooted and went to bed...Today I cannot download
anything at all from iTunes...All of my Apple software is up-to-date.
Good work Apple
Message was edited by: Randy4040
Message was edited by: Randy4040

When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.

When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'. I can access my account on a different PC but not my own. Can you advise me as to what I should do please?

Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen

Cannot connect to the iTunes store. The network connection was reset.

My iTunes has been messed up since August 17th. I am getting the error message; "Cannot connect to the iTunes Store. The network connection was reset. Make sure your network connection is active and try again." I am having no issues connecting to the internet or even receiving my podcasts. It just won't download my TV shows or let me shop. I have contacted Hewlett Pack. about this and iTunes/apple. No one seems to have an answer for me. I have disabled my firewalls, norton, done msconfig, allowed iTunes, everything. I am very frustrated and so are others that seem to be having this same problem. We need a genius!! Please help!

I suspect a location-driven problem here. I live in SHanghai, China - as does the poster above! I have this problem on three different computers using three different ISPs.
Anybody got a suggestion? Tried firewalls, turning off virus production, reinstalling iTunes, putting phobos.apple.com and such in the permitted list, all sorts of stuff, to no avail. And Apple help support just bounces me around - I've interacted via email with three people, finally graduated to a real person, and they sent me back to email when the usual "reboot your machine and reinstall iTunes, then turn off virus protection" didn't work.
Bill Parr
[email protected]

TS1368 When I try to connect to iTunes, it doesn't work and tells me "We could not complete your iTunes Store request. The network connection was reset."

When I try to connect my newly restored iPhone 4 with iOS 7 on it to iTunes, it doesn't work and tells me "We could not complete your iTunes Store request. The network connection was reset." My network connection is working perfectly fine.

Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen

We could not complete your itunes store request. the network connection was reset.

When I try to play the movie I rented it says this: "We could not complete your itunes store request. The network connection was reset. Make sure your network connection is active and please try again." My connection is fine, how do I fix this?

The latest message is: 'We could not complete your iTunes Store request. The network connection was reset.'
In between, I got a messge about verifying my payment method. When I tried to submit the details, I kept getting a mmessage stating that my payment method was declined (my card is not near it's expiration date, and works fine).
Argh!

TS1424 everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is f

everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is fine. please help. is there soemthing wrong with apple store temporarily?

The latest message is: 'We could not complete your iTunes Store request. The network connection was reset.'
In between, I got a messge about verifying my payment method. When I tried to submit the details, I kept getting a mmessage stating that my payment method was declined (my card is not near it's expiration date, and works fine).
Argh!

Error message we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active

Can Anyone help with this message which occurs when I am trying to update my iMatch, it says "gathering information about your library" & then after a few mins when the progress band gets almost to the end, I get the message "we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active & try again"
Support has told me that its a problem with my connection, but I disagree, how come I can download countless songs from iTunes without ever getting this message, I think they are bullsh***g me to get rid of me.
I have even followed their advice & totally disabled all my antivirus, adwatch & firewall software & it still does it.
Can anyone help with this

Hi mate, well I really dont know why but last night it started to work out of the blue, you might want to check yours again as they may have fixed a bug??
I did absoultely nothing different yesterday to make it start working, I had previously disabled all my antivirus, firewall, anti tracker etc etc & it didnt sort it.
The only thing that happened yesterday was my laptop went dead flat & I had to a reboot (dont choose System Resume, which I normally do) I chose the other option in error & had to wait nearly an hour whilst my PC "repaired files etc" & it also downloaded a load of updates (had that message "dont power off, as updates are in progress")
I really dont know if that sorted the issue or Apple fixed the bug yesterday but its working.
Good luck

HT201210 I tried to update my phone. It does not work at all now. I got the message Could not complete request. The network connection was reset. I have no phone. Please help

I tried to update to the new ios 7 today. I have no phone now. I got the message "could not complete request. The network connection was reset. What is happening. What do I do now?

Apple's servers are probably very busy. You may want to wait for a little while before trying again.

"Could not purchase album. The network connection was reset."

I have been trying to download the Pokemon X&Y soundtrack from iTunes for about a week now, and every single time I get one of two messages... "Could not purchase [album]. The network connection was reset. Make sure your network connection is active and try again." will appear when clicking "buy" before I can even put my username and password in. Occasionally it will let me put in my username, but then takes me to a slightly different box that I can't get it to do right now, but it says something to the effect of "Unable to download album. The connection was reset."
I looked on the Apple Support site and took its suggestion of performing a DNS flush, but that didn't change anything. I do not have the most reliable internet here, but I just downloaded an album a couple weeks ago on this network so it has worked before.
Any help would be appreciated, thanks!

I have also been trying to download the album from my phone. I will click buy, it will say downloading for a minute, and then the buy button will just reappear. I try to click it again and I get a notice that my account is temporarily unavailable... what is going on??

Cannot sign into itunes - Network connection was reset.

Updated to Itunes 10.6 this morning and when the process was completing, i received an error staring "We could not complete your itunes store request. The network connection was reset. Make sure your network connection is active and try again." I have tried the two fixes found on the support page (date and the advanced security options) but the problem persists.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

TS1368 I can not purchase music on iTunes. I get an error saying "The network connection was reset". But nothing has changed on the computer besides an update to my iPhone. How do I fix? I have internet connection

I can not purchase music on iTunes and nothing has changed with my computer. I get an error saying "The network connection was reset. Could not purchase." I do have internet conncection. How can I fix this? I am able to do anything iTunes except purchase. The only thing done recently was update iPhone and sync the phone. Help please

Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa

Safari cannot open the page because the network connection was reset. the server may be busy

So i connect to my wifi through settings and it shows me having 3 bars but when i open safari it says "safari cannot open the page because the network connection was reset" What is wrong and how do i fix it?

1. Double-click the Home button to reveal Task Bar at bottom
2. Hold the Safari app down for a second or two until you see the minus sign
3. Tap the minus sign to close app
4. Re-launch the app and test
Note: If necessary close all apps in the Task Bar

I keep getting an error that reads the network connection was reset when tring to down load a purchase?

i keep getting an error that reads the network connection was reset when tring to download a puchase from itunes and one know how to fix this

I'm having same problem today. Did yours get resolved? If so, please share. I'm dying....

Could not purchase "Mr. Hurricane". The network connection was reset.

Anybody else getting "network connection was reset" when trying to get the free USA single of the week?
My 8.01 network diagnostics say everything's OK. I get the same message when trying to look at my account.

Yea, I'm getting an error also, although it's a different one (-4 I think is the number) and it screws my whole OS up and I have to reboot. I can't get any of the other free titles or redeem Starbucks free singles. They must be having some server issues. Usually clears up later in the day when I have problems like this.

Cannot complete purchase. Network connection was reset

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