Cannot complete your purchase

Whether purchase inApp or at AppStore, it just spawn a dialog and says "Cannot complete your purchase..."
The purchase functioned well last week but cannot work today. I changed my VISA to another one and it still don't work.
Please help me to fix the purchase function as soon as possible.

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list. Post the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into a message.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

Similar Messages

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    Hi Bev076,
    I would try these ideas first:
    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
    http://support.apple.com/kb/HT1430
    If that doesn't resolve the situation, I would suggest reporting it:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Take care,
    - Ari

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    Try this thread, worked for me: https://discussions.apple.com/message/22873594#22873594

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    Some features require an Apple ID; terms apply.
    Some features require a compatible Internet service provider; fees may apply.
    ,restart doen't work,may reinstall SL but no sure abou it

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    http://reviews.cnet.com/8301-13727_7-20081398-263/os-x-10.7-cannot-be-installed-on-certain-drives/
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    When trying to update my apps, I get this error message:
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    I've been getting this error for a week straight now.
    I uninstalled some of the apps thinking that something was just corrupt, and now I cannot reinstall them (or buy any other app for that matter).
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    Many Thanks for the info zkc75 it worked for me.
    This if for those who dont know how to delete /folders from /var directory.
    On Finder select Go, then Go to Folder type /Var, hit enter. You will now get to see all folders under /var.
    Delete all the folders under folder.
    Thanks,
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    After I upgrade the system to Mavericks, I remove the Xcode.
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    I've tried all solutions out there can be found, like:
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    If you have more than one user account, these instructions must be carried out as an administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Select
    /var/log ▹ install.log
    from the hierarchical list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
    When posting a log extract, be selective. Don't post more than is requested.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

  • HT1338 Problem! What to do if my mac prompts this message on App Store? "we could not complete your purchase: unknown error"

    Guys I'm facing a problem related to App Store. I managed to update my system to Version 10.7.4 to try to sort out the issue but again I cannot update/buy any apps, OS X ML included.
    The message is: "we could not complete your purchase: unknown error"
    I tried erasing the cache of App Store, log off and in, restart the system...nothing!
    Can Anybody help me, please? I'm a Mac user less than a year but I never had serious issues before.
    Thanks
    David
    iMac 27"  3.4GHz i7   12GB DDR3   on Lion 10.7.4

    http://www.apple.com/support/mac/app-store/contact.html?form=account

  • I cannot sign into App Store. "unknown error" and then "We cannot complete your request. There has been an error in the App Store. Please try again later. (4)"

    I cannot sign in to the App Store.
    I changed countries a few months ago and updated all my account info and everything was working fine, until recently, while trying to upgrade my softwear to Mavericks, which I cannot do. My apple Username and password work fine on iTunes and on my iPhone. I can also access all my account info when I sign in through the website. It just will not work for the App Store on my Mac Pro.
    When I click "Welcome" under Quick Links it asks me to sign in. I sign in with my Apple Username and Password and then it DOES NOTHING
    When I click on "Free Upgrade" and then "Install" on the mavericks software, it asks me to sign in again. This time it says "unknown error" and then it says "We cannot complete your request. There has been an error in the App Store. Please try again later. (4)"
    I''m completely blocked. I cannot procede without being able to update my software.
    Please help me.
    Rhea

    You could try this.
    Back up all data.Triple-click anywhere in the line below on this page to select it:
    /Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
    Right-click or control-click the line and select
    Services ▹ Reveal
    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Reboot and test. If there's no change, restore the item you deleted from a backup, overwriting the one that may have been created in its place. Otherwise, you may need to recreate some of your settings in the Network preference pane.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
    Go ▹ Go to Folder...
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    Credit for this solution to ASC member luis.pinhor.

  • HT201364 I am unable to redownload OS X Mavericks on a Late 2013 new Macbook Pro 13". I get a message saying "We could not complete your purchase" " OS X Mavericks can not be installed on this computer"

    I am unable to redownload OS X Mavericks on a Late 2013 new Macbook Pro 13". I get a message saying "We could not complete your purchase" " OS X Mavericks can not be installed on this computer"
    I nee an easy way to resolve this with Apple.

    why is it this problematic to resolve?! obviously there's a valid installer image for our macs, why can we not have access to it to use on our laptops?
    I do not understand, nor accept the explanation given before - about it being a newer model... it doesn't make sense... how does that translate to "no download available".
    also, if it was a valid point - we would have had that download with the release of 10.9.1 - which we don't.

  • When ever i'm trying to install an app from the app store i'm getting the following error "We could not complete your purchase - The product distribution file could not be verified. It may be damaged or was not signed", plz help me to rectify this .

    when ever i'm tring to install an app from the app store i'm getting the following error.
    "We could not complete your purchase - The product distribution file could not be verified. It may be damaged or was not signed".
    someone plz help me to overcome this.

    Installing the appropriate combo update may help...
    If you are running v10..7 Lion, install the OS X Lion Update 10.7.4 (Client Combo)
    For 10.6 Snow Leopard >  Mac OS X 10.6.8 Update Combo
    Then restart your Mac. Try the App Store.
    If that doesn't help, try the following..
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    Click Go
    Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
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    You may also need to disable anti virus software and turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall

  • HT4414 When I try to purchase Mountain Lion i get an error message:  "We could not complete your purchase.  The product distribution file could not be verified. It may be damaged or was not signed."  I can purchase other apps, why not Mountain Lion?

    When I try to purchase Mountain Lion i get an error message:  "We could not complete your purchase.  The product distribution file could not be verified. It may be damaged or was not signed."
    I can purchase other apps, why not Mountain Lion.   I get the same message on my wife's IMAC.

    The only thing that worked for me was to boot in safe mode.
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    No trouble at all once I did this.
    Hope it helps.

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    I am getting the error "We're sorry we cannot complete your request on the iTunes store at this time. Please try again later." on both my iPhone and iTunes on my computer. What is wrong with iTunes? Is the server down or what? I need to download some things and update some apps...

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