Cannot configure Airport Extreme w/ modem...

I always get the configuration read error, whether connected via wifi or ethernet, on both my MacBook Pro and an iMac. It is one of the older dome extremes with a modem. Anybody know how I can get the stupid thing to communicate?

Ok, found the answer to my own question. It appears that Airport Utility 5.3.1 is not compatible with this base station, so you must use the older 4.2.5 Admin Utility found here:
http://www.apple.com/support/downloads/airportadminutilityforgraphiteandsnow425. html

Similar Messages

Cannot configure Airport Extreme ...

Hi,
I have purchased a Mac Mini together with an Airport Extreme (AE). I am still using a wireless router from D-Link and want to switch to the AE. It was possible to configure everything very easily with D-Link by using a browser and the IP http://192.168.0.1.
Q1: Is there such an IP for AE? (This seems to be kind of standard with other brands!)
Towards Internet I have to simulate a specific MAC (hardware) address. Otherwise I don't get an IP from my Internet provider. I found nowhere in the AE Utility where I could set that value.
Q2: Is it possible for AE to simulate another MAC address than its own? How? (This also seems to be a standard with all other brands, so I hope Apple supports this feature!)
Somehow I cannot get the wireless functionality of AE to work. My WinNT Dell notebook cannot find the wireless network that is established by AE.
Q3: Is this problem because AE has not access to the Internet yet due to my Q2 question?
I have my Apple products since 2 days now. Isn't it possible to talk to an Apple technician on the phone? I tried it today (sunday) but no one was available. Maybe it's because of the sunday but there was no information regarding that on Apple's support page!
Thanks
ge

global_escape, welcome to the user to user discussions!
"Q1: Is there such an IP for AE? (This seems to be kind of standard with other brands!)"
No, the Airport Extreme is configured using AirPort Utility.
"Q2: Is it possible for AE to simulate another MAC address than its own?"
No.
"Q3: Is this problem because AE has not access to the Internet yet due to my Q2 question?"
No, AE does not need to be hooked up to the Internet to create a wireless network.
"Somehow I cannot get the wireless functionality of AE to work. My WinNT Dell notebook cannot find the wireless network that is established by AE."
Have you used AirPort Utility to "create a wireless network" for the AE? If you have already done this, check your settings. They would normally look something like this:
Wireless Mode: Create a wireless network
Wireless Network Name: The name of your wireless network
Radio Mode: 802.11n (802.11b/g compatible)
Wireless Security: WPA/WPA2 Personal
Wireless Password: Your password
Confirm Password: Your password
Please post back on your progress.

Macbook Pro cannot configure AirPort Extreme using AirPort Utility

Hi all,
I can't get my macbook pro's airport utility to connect to my airport extreme, and hard reset doesn't seem to work either. However, the airport extreme still functions properly... just doesn't allow me to reconfigure it.
Steps to reproduce:
1. Open AirPort Utility.
--> my AirPort Extreme router shows up with a green light (it's working).
--> Information displayed includes "AirPort Utility found an AirPort Extreme with 802.11n (Gigabit Ethernet)", with correct-looking gateway and IP information (version 7.2.1)
2. Click "Continue"
--> Screen shows "Reading base station configuration..." with a little spinning icon.
3. Wait 3 minutes.
--> During this wait, the green light stays lit on the router, my wireless connection does not drop, and the icon next to "Reading base station configuration..." continues to spin.
4. Popup dialog appears: "An error occurred while reading the configuration. Please make sure your AirPort base station is plugged in and in range of your computer or connected via Ethernet and try again. (-6753)". The AirPort extreme is sitting 2 feet from my MacBook Pro, connected only by wireless internet.
At this point, I wonder whether hooking it up with an ethernet cable would work better. So I did the following:
1. Turn off Macbook Pro Airport wireless card.
2. Connect an ethernet cable from the laptop to the 2nd port of the Airport Extreme
3. Wait 60 seconds for DHCP etc.
4. Close the Airport Utility (from the last test)
5. Open the Airport Utility again
6. My Airport Extreme router is again displayed, the same information is present as before.
7. Click Continue
--> "Reading base station configuration..." message with spinning icon appears again.
8. Wait 3 minutes. During this time, as before, the green light on the router stays lit, and nothing much seems to happen. I ran a "ping google.ca" from a terminal window just to verify that my internet stayed connected during this process, and the pings all responded fine.
9. Again, an error popup: "An error occurred while reading the configuration. Please make sure your AirPort base station is plugged in and in range of your computer or connected via Ethernet and try again. (-6753)"
At this point, I decided it might be a good idea to do a hard reset. I pressed and held down the tiny button on the back of the Airport Extreme for 6 seconds then released... no visible result. Green light still on. Then I tried for 11 seconds. Still no result, green light still on. I restarted the router, waited for the green light to come back on, and tried again with 6 seconds then 11 seconds again. STILL no result.
I can't think of anything else to try. Any suggestions?

The Windows "Airport Setup" version you need for the Airport Extreme N base station is not really available for download - but you can get it if you are up to following this procedure:
1. download "AirPort Base Station Update 2007-002 for Windows" from Apple's web site
2. use a Winzip utility to extract the contents of the file you downloaded (called Airport521update.exe) to another folder.
3. the contents of that folder should include four files - applesoftwareupdate.msi, apsetup.msi, apsetupadmin.exe, and bonjour.msi
4. go to All Programs -> Accessories. Right click on the "Command Prompt", select to "run as administrator", and click continue when Windows asks for your permission to run this command.
5. in the command prompt window, type and execute the command
msiexec /i pathto_folder_of_files_youdownloaded\apsetup.msi /qb ap50isinstalled=1
This method simply forces the installer into thinking Airport 5.0 is already installed, thus letting the installer complete its job of installing a full working copy of the updated version.
This procedure also installs Bonjour for Windows, which will simplify the task of configuring on the PC any printer connected to the Base Station.

Cannot configure Airport Extreme Base Station

I have a base station in my classroom. It was plugged in 4 years ago stock, and it has run fine as is all this time. I started to get annoyed about temporary signal drops that occurred from time to time. I was told that updating the firmware would limit these (but not eliminate them)......and now my problem. I tried both airport utilities to no avail. Both give me error messages ("an error occurred reading the configuration") when every I try to set it up. I did a hard reset, but that did not alleviate the problem. I know the default password is "public".....not sure what to do from here. Any suggestions?
The base station is running firmware 5.0.3....which is quite old. My laptop is a G3 iBook running 10.48.
Interestingly the router still works pretty well.....I am using it right now to get on my school network...but I would like to put a password on it and update the firmware.
Thanx
Shawn

Shawn, I'm having the same problem, exactly. I had to disconnect my networked HD for a while (renovations) and when I plugged it back in, I couldn't see the ethernet port. When I went to Airport Admin. Utility, I couldn't configure the airport base station.
I went through the "cold start" procedures and used "public" but to no avail. I still have access to the 'net but am concerned that my security has defaulted to -0-.
I am going to try to direct connect tonight when I get home, but if you have luck, would you please post your answer? I will do the same tonight if I figure it out.
I've been pulling my hair out for a week trying to figure this out!!
Good luck.
Thanks,
Dave

Macbook cannot find airport extreme to configure it

macbook pro cannot find airport extreme to configure it to join an existing network.

By default, the AirPort Express Base Station (AX) will be broadcasting a wireless network with a name like, Apple Network NNNNNN. Be sure that the MBP is connected to this wireless network BEFORE trying to access with the AirPort Utility.
If this still doesn't work, try temporarily connecting the AX directly to the MBP by Ethernet, and then, try accessing it with the AirPort Utility.

Is a Happy Marriage Possible? New Airport Extreme & ADSL Modem/Router

Is a Happy Marriage Possible? New Airport Extreme & ADSL Modem/Router
1. I’m writing from a rural town in Southern Nepal, very close to India. I’m planning to create a new WI-FI network at a small monastery here. Ideally, we will have two parallel wireless networks: the first network produced by an ADSL router/modem and a second network produced by another router in “repeater” mode.
2. Earlier, someone suggested that, when I post a question, I should provide as many details as possible about the situation here. Forgive me if there is “too much information”. I have to make a trip to the US to buy new networking equipment, so I very much want to get this right. Once I return here, I’ll be pretty much stuck with whatever I get in the US.
3. The future routers will live next to each other in an office and could be linked by a cable (if this is the best route to go). We do not wish to “expand” the network (in the sense of making a larger WI-FI network), but rather wish to simply have two networks, hence one ADSL router/modem and one router with the “repeater” function (out-of-the-box without any jerry rigging). Both WI-FI signals need to travel approximately 100 (largely unobstructed) feet.
4. If my dreams come true, the second router would be an Apple Airport Extreme (AX). An Apple router would be ideal because my experience with Apple routers is happy: they are easy to set up, reliable, and secure. Moreover, we use Apple computers and iOS devices here (and the new AX has the “ac” thing which will be preferable as we replace old machines with new ones).
5. Yet, from reading posts and having my prior questions answered on this website, it may be that with an ADSL modem/router, all the ease and happiness of the Apple ecosystem is lost: while Apple routers seem to connect with each other easily, problems appear to arise when users try to inter-marry our non-Apple products with Apples.
6. Our current, super-crappy 2wire 2701hg-t (ADSL modem/router) covers the 100-foot distance without a problem when it is working and there is Ethernet flowing to us. Frequently, our connection is very bad, and I may be unfairly judging the 2wire 2701hg-t. But, based on user reviews on the America Amazon.com, the 2wire 2701hg-t is pretty terrible: first it is simply old and second, among other problems, it seems to have a poor quality power supply unit. I do observe that it frequently seems to be recycling from scratch as if it had turned off and restarted. In any case, we are replacing it since it may be about 4 or 5 years old.
7. In previous posts on this forum, “LaPastenague” responded to some of my earlier questions about AX and ADSL. Among other things, he pointed out that (1) line-attenuation may be contributing to our poor connection and (2) we must choose a modem/router that is suitable for “long lines.” I’ve looked at our current modem/router statistics page; however, there are no statistics for line-attenuation or noise. (As you will see below, my strategy is to get the “better” modem/router that is suitable for long lines.)
8. Concerning our ADSL service, these are the facts I’ve gleaned from looking at the current router’s configuration pages:
Connection Type: PPPoE
Currently, the router is configured to use WPA-PSK security.
Connection Speed: Incoming: 1024 kbps & Outgoing: 509 kbps
(The following information may be unimportant at this time.)
Broadband Link Diagnostics:
DSL Synchronization: UP
G.DMT Signal: UP
PVC Connection: UP
PPPoE Service: UP
PPP Authentication: UP
IP Connection: UP
DNS Communication: UP
9. The ISP (Nepal Telecom) doesn’t supply a modem/router; however, they do have a list of (at times ancient) hardware and hardware vendors:
http://www.ntc.net.np/internet/adsl/adsl_vendersConf.php
10. Concerning what equipment is available here, what I have observed is that generally the ADSL modem/routers for sale locally, and in the far-away capital Kathmandu, and in nearby India are often also available in the United States, but they are the cheaper, older models. I will have to buy the new equipment in the US this year. At a different institution nearby, they are using the TP-Link modem/router td-w89016 which they purchased locally, I believe.
11. Based in part on LaPastenague’s earlier advice, I want to buy the TP-LINK TD-W8980 N600 Wireless Dual Band Gigabit ADSL2+ Modem Router (2.4GHz 300Mbps+5Ghz 300Mbps, IPv6 Compatible). This appears to be the most popular ADSL device on Amazon now.
Will this modem/router work EASILY with the Airport Extreme in the manner I’ve described? That is, connecting the two with a cable and creating two WI-FI networks.
12. Also, is it generally correct that the best way to connect them is with an Ethernet cable: https://discussions.apple.com/message/23759755#23759755
13. In fact, does connecting them with a cable help alleviate some of the problems that can occur between the Apple device and the ADSL modem/router?
14. If this will work, what “mode” will the AX device be in (again, in order to have two separate networks with separate passwords)? I have heard of the “repeater”, “roaming” , and “bridge” modes.
15. Are there two levels of passwords which need to be considered? Of course, there is the network and network passwords which we create here and which will be different. But, does the Apple also have to have the ISP password like the principle ADSL modem/router?
16. To set this up, what information do I need from the ISP (e.g., passwords, IPs…)?
I think there are a lot of good reasons to use an AX router. Of course, if it is just going to be very cumbersome then, we would be loosing one of the best parts of using Apple products. So, whoever feels knowledgeable enough to reply to this post, please be sincere if you think it is better to avoid the Apple. Apple can rest assured that I will buy other things from them!
In that case, I’d likely buy a second TP-Link device to create a second network:
TL-Wa801NP [AP Mode Multi-SSID Mode AP Client Mode Repeater Mode (WDS / Universal) AP+ Bridge mode (point-to-point / point to Multi-point)].
Thank you in advance. Long live Apple!
Message was edited by: Jess1911

I am not sure if there are different interfaces but my 2wire does an excellent job with line info.
I get into this from browser.. using main IP.. in my case 10.0.0.138/MDC
In your case it should be whatever the IP of the 2wire is, followed by /mdc
Give it a try.
As you can see it shows vendor and loads of info about the line.
I rate it the best domestic modem for line info.
A good modem actually albeit a lousy router.
MDC is the diagnostics and Management Console.
3. The future routers will live next to each other in an office and could be linked by a cable (if this is the best route to go). We do not wish to “expand” the network (in the sense of making a larger WI-FI network), but rather wish to simply have two networks, hence one ADSL router/modem and one router with the “repeater” function (out-of-the-box without any jerry rigging). Both WI-FI signals need to travel approximately 100 (largely unobstructed) feet.
You are not repeating.. you are simply setting up two routers which are interconnected, so one is dependent on the other.. ie one is your adsl modem router and that will take the main router function. Your second router is really not working as a router, but as wireless access point (and switch if you plug things in).
That is perfectly fine. You are not roaming in this case since both routers are running different wireless names and networks.. but they are actually using same IP range.. all devices are on the one IP network with two different wireless access points.
4. If my dreams come true, the second router would be an Apple Airport Extreme (AX).
Apple router is fine for this. Easy to configure out of the box.
5. Yet, from reading posts and having my prior questions answered on this website, it may be that with an ADSL modem/router, all the ease and happiness of the Apple ecosystem is lost: while Apple routers seem to connect with each other easily, problems appear to arise when users try to inter-marry our non-Apple products with Apples.
The problem arises when you try and interconnect using wireless extend or repeater.. you are not using wireless to extend, you are using ethernet. Wired has no issues.
11. Based in part on LaPastenague’s earlier advice, I want to buy the TP-LINK TD-W8980 N600 Wireless Dual Band Gigabit ADSL2+ Modem Router (2.4GHz 300Mbps+5Ghz 300Mbps, IPv6 Compatible). This appears to be the most popular ADSL device on Amazon now.
Will this modem/router work EASILY with the Airport Extreme in the manner I’ve described? That is, connecting the two with a cable and creating two WI-FI networks.
It is a good choice.. It should be fine considering how poor your line is.. this modem is proving to have a couple of bugs.. it does not handle torrents well but I would suggest your system is not being used for that purpose. It has some port forwarding issues. Again you are probably not going to overload it.
12. Also, is it generally correct that the best way to connect them is with an Ethernet cable: https://discussions.apple.com/message/23759755#23759755
Absolutely best.. only decent method.
14. If this will work, what “mode” will the AX device be in (again, in order to have two separate networks with separate passwords)? I have heard of the “repeater”, “roaming” , and “bridge” modes.
Bridge. Although if it gives issues there is another method, although rather complex to setup.. not something to worry about now.
15. Are there two levels of passwords which need to be considered? Of course, there is the network and network passwords which we create here and which will be different. But, does the Apple also have to have the ISP password like the principle ADSL modem/router?
Only the adsl modem has the ISP authentication.. it is the box that does the link. The TC just piggy backs.
The passwords on the TC are for its Admin, wireless and disk access.
16. To set this up, what information do I need from the ISP (e.g., passwords, IPs…)?
For ADSL you must have the PPPoE authentication username and password.
So, whoever feels knowledgeable enough to reply to this post, please be sincere if you think it is better to avoid the Apple.
hmmm.. I am biased because I see the issues not all the good stories..
The latest airport and Time Capsule seem to have a few pretty severe bugs.. if they happen to hit you, they are extremely hard to fix if you are in the middle of Nepal. And Apple service centre is a long long way away.
I cannot answer your question from the point of view of a person on the ground in remote area. If the economics of the purchase works for you, great. Go for it.
In terms of wireless coverage.. the Asus AC models or Netgear R7000 kill the Apple. Sorry but it is just fact.
See reviews here.
http://www.smallnetbuilder.com/lanwan/router-charts/bar/113-5-ghz-dn-c
That is average.. if you look at the apple router in the worst location by changing the filters, it comes out worse again.
I cannot post the URL to our local forum here.. (apple doesn't allow it). But in testing with apple clients the asus still beat Apple router soundly.
Pure wireless range is not the only consideration.. but in a mixed environment and since the wireless on the 8980N is not too bad.. then buy Apple router for apple client devices makes good sense.
Maybe the older Gen5.. or two of them.. would do a better job.. with a bit more tested and known hardware.
One thing you do need to check.
Routers from every other brand allow you to select country. Any country from anywhere in the world. Apple routers do not.
If you buy an airport in North America it is coded to North America and offers just a few countries.. USA, Canada I suppose.. what else is North America??
You cannot change it to Nepal.
To get the one for Nepal you must buy the model that covers, South Asia I guess.. I am not sure which it is.
See what the license information is for wifi in Nepal as it might be very different to US and therefore illegal for you to run it in Nepal.
If only the whole world would just bow to America.. we could all follow the FCC regs..
http://en.wikipedia.org/wiki/List_of_WLAN_channels
This only applies to the Apple.. the TP-Link etc allows you to choose Nepal or correct country regulations for wifi.
Buying modems has one tricky bit.. that the actual adsl ATM channel is different in different parts of the world. No modem is usually impossible to setup but some can be difficult if it is pre-configured for US.. this is easy to overcome generally as you can download a firmware for another locality, so you can have local settings.

Is Airport Extreme a modem or router ?

Hi there,
Is Airport Extreme a modem or a router or both ?
I ask because I intend to buy to solve my problem but not sure if it is the correct product to purchase.
My problem it that I have a 2Wire modem *** router. It serves me fine all this while without problem until I bought an iMac. My iMac can connect wireless to the 2wire modem/router but very often after a few minutes of surfing the signal drops.
Will puchasing the Airport Extreme help ?
Is the connection goes like this:
Wall connect to 2Wire modem/router to Airport Extreme
(that means the signal from the wall first goes to the 2Wire, then from 2Wire goes to the Airport Extreme )
Then the iMac get wireless signal from Airport Extreme ?
Thanks

1. How do I disable wireless signal from the 2Wire...
You would need to consult the 2wire user's guide.
2. If I disabled the wireless signl from 2Wire, does that mean all my present gadgets like Xbox360, Wii, iPhone, PCs, wireless printer which are all currently connected via the 2Wire signal cannot be used ?
They would connect to the AEBS.
3. Can you please explain what you meant by "AEBS to act as a bridge (not sharing a single IP address)" ?
Use AirPort Utility to configure the AEBS to act as a bridge (not sharing a single IP address).
4. How to configure AEBS to act as a bridge ?
Use AirPort Utility.

Is airport extreme a modem or just a router?

is airport extreme a modem or just a router? (do i have to plug it in to phone line or cable/dsl modem?) i dont want to lease a cable modem unless i have to. (expensivo!)

An AirPort Extreme base station (AEBS) includes a 56k modem for connecting to a dial-up ISP.
If you are using DSL or cable for Internet, you will need the appropriate modem in addition to the AEBS.

HOW DO I CONFIGURE AIRPORT EXTREME TO ENABLE HP EPRINT

HOW DO I CONFIGURE AIRPORT EXTREME TO ENABLE HP EPRINT

Thank you. Before seeing your message, I uninstalled the printer and reinstalled it on my Airport Extreme with WIFI protected setup using the PIN provided by the printer. Next I followed instructions from HP saying I should disable the eprint on the printer and epring on the embedded web server should be turned off. I did both and went about my work until I saw your email. Upon seeing your message, I went to the HP OfficeJet 6700 Premium printer and enabled web services, then went to the console of nearby MacMini, clicked on the printer icon in the dock, clicked "settings" and clicked "show printer webpage" and the on the printer webpage, I went to "eprint" tab, turned it on and for the first time EVER, I heard the connecting chime and saw a green check mark on the web instead of a red x. I returned to printer console, answered the questions and printed the instrucitons, logged into HPeprint center through Safari and changed my password for this printer on the HP ePrint center using the code receive on the instruction page. Everything looks good to go.
Thanks for the advice on the caps. I really did not intend to send the question at all. Glad I did.

How to make Mac OS X Server auto-configure Airport Extreme port-mapping

Mac OS X Server can automatically configure AirPort Extreme to make services such as iChat, Mail, Web, and VPN accessible: http://www.apple.com/server/macosx/features/networking-vpn.html
I presume this configuration generally takes place during a fresh installation of the server.
Is there any way to re-run this process post-installation?

That page talks about Snow Leopard's Networking abilities, not Leopards.
Off hand, I don't know whether what you describe is a new feature in Snow Leopard or not, but I've never seen Leopard do it (and, to be honest, wouldn't want to).
In either case, it's basically just Bonjour telling the router to configure port forwarding. Given that, I'd start by enabling mod_bonjour in Apache:
#LoadModule bonjour_module libexec/apache2/mod_bonjour.so
but I don't know how other processes are doing it.

Configure airport extreme with dsl modem

Need Help-I have a new DSL modem CenturyLink Q1000z, that is providing wireless to my home. I want to put it in bridge mode and use my aiport extreme base station(square one). Please explain how to configure it with aiport utility 6.0. I will need step by step as I cannot seem to find it in any forum. thanks

I have a new DSL modem CenturyLink Q1000z, that is providing wireless to my home. I want to put it in bridge mode
I suppose that it is possible that another CenturyLink user might have done this and will see this post...but at the same time it is also highly unlikely that this might occur.
Your best bet may be to refer to the Support Site for Centurylink for answers:
http://qwest.centurylink.com/internethelp/modems.html
Once you have the modem in Bridge Mode, you can configure the AirPort Extreme as follows using AirPort Utility 6.0:
Connect and Ethernet cable from the Centory Link modem to the WAN port (circle icon) on the AirPort Extreme
Open AirPort Utility 6.0
Click on Other AirPort Base Stations in the upper left hand corner of the window
Click on the AirPort Extreme
AirPort Utility will take a moment to analyze things and then suggest that you configure the AirPort Extreme to "Create a wireless network"
Edit the name of the Wireless Network and Base Station as you wish
Enter a Password and Confirm
Enter your user name and password for your provider's service
Leave the Service Name area completely blank
Set Connection to Always On
Click Next
When you see the message that AirPort Utility has configured your AirPort Extreme, click Done

How to configure airport extreme to work with Actiontec gt701d modem

I have been trying to set up a new Actiontec modem to work with a new Airport Extreme with no luck. I don't know what the right settings are to get it to work correctly. So far the only way I have been able to get the two to work together is to have the AE connect with ethernet and bridge mode. However with this configuration I can't setup a guest network which I would like to be able to do. I have read some past posts and have tried other configurations but end up either losing internet connection or getting a very slow connection. If anyone has some idea how to get this modem to work with the AE i would really appreciate some advice
Thank you

Welcome to the discussion area, Meagan!
The Actiontec "modem" that you mention is really a gateway...a combination modem/router, so with this device and the AirPort Extreme, you have two routers on the network.
Whenever you have two routers on a network, the first router must be configured to handle the main routing chores and any other routers must be configured in Bridge Mode to function correctly. So, Bridge Mode is the correct setting for the AirPort Extreme when used with the Actiontec gt701d gateway.
In order for the AirPort Extreme to provide a Guest Network, it must be configured as the "main" router on a network. This won't be possible unless you can re-configure the Actiontec device to act as a simple modem, not a router. You might want to check with Actiontec support to see whether this might be possible.
Message was edited by: Bob Timmons

How to configure Airport Extreme to connect switch?

Hi,
I have an Airport Extreme (3rd generation) on firmware 7.4.2 and it is connected to the WAN to a Time Warner (Motorola) cable modem. I am able to establish a wireless LAN for the home. However, I also have wall ports (ethernet) throughout the home that are connected to a Linksys SD2008 switch. I am hoping to also connect the wall ports through the AEB so that wired computers can get onto the LAN and the Internet. I have checked that I get an IP from the Ethernet ports from the AEB but when I connect that to the switch, however, I do not seem to be able to get an IP on the ports on the switch itself (i.e. the wall ports do not assign any IP, just a self assigned IP address.)
Does anyone know if it is possible to connect a Linksys SD2008 switch directly to AEB (acting as a router)? Thanks.

Suggest that you do some simple "tests" before trying to configure the entire setup.
First, connect a laptop using a short, spare Ethernet cable to one of the LAN <-> ports on the AirPort Extreme and make sure that you can get an Internet connection this way. If you can, you know that the LAN port on the AirPort is working correctly.
Then, connect the same short Ethernet cable to the switch and connect another spare Ethernet cable to the laptop. Make sure that you can get an Internet connection that way.
If you can, then you know that the switch is functioning correctly and you can start to troubleshoot the wiring around the house. If you cannot get an Internet connection, that obviously means that the switch is not functioning correctly.
Having wired many networks, I can say that the problems are almost always in the wiring...a bad cable or a bad Ethernet plug on either end. Take it one step at a time working out from the AirPort Extreme and test each connection, then add another device or cable and test, and then another, etc.

Cannot connect AirPort Extreme w/actiontec C1000A

I would like to use my Actiontec C1000A strictly as a modem, turn off the wireless and use my AirPort Extreme for wireless and routing. I am having a problem as to how to turn off the routing in the modem and any special settings in the AirPort that I need to make.

I would like to use my Actiontec C1000A strictly as a modem
Suggest that you first check with your Internet Service Provider to see.....
1) Whether this is even possible
2) Whether they will help you with this configuration
3) Whether they will support this type of setup in the event of problems
As you might imagine on an Apple support forum, we cannot offer much help for an Actiontec product.
IF....it is possible to configure the Actiontec as a simple modem, then AirPort Utility, the setup application for the AirPort Exteme will detect the modem and automatically guide you through the correct PPPoE settings to use.
You will need to have your ISP user name and password handy, as these items will be required during the setup.
Things would be much simpler if it were possible for your ISP to provide you with a simple modem......not a modem/router like you have now.

I cannot get airport extreme to work. Can you help me?

I have a G5 Power PC. I recently purchased a macbook and an Airport Extreme. I cannot get the airport to work. Can somebody help me please??
G5 Power PC and macbook Mac OS X (10.3.9) new OS X on Macbook

I plug the ethernet from the airport to the back of the modem (a Webstar unit) from my cable provider. Then I plug the other cable from the back of the airport into my G5. Then plug in the power cord. I get lots of flashing lights - "thinkin & blinkin", but then I get a message that it cannot locate the server. Even rebooted. I've been waiting for the IT guy to call/email me back me back but no response yet. I'm guessing I may just need a new location, but I'm not wired to think IT-like (I'm a very right brained graphic designer), I I don't want to screw anything up.
Do I need to just go through a new internet setup?
G5 Power PC and macbook Mac OS X (10.3.9) new OS X on Macbook

Cannot configure Airport Extreme w/ modem...

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