Cannot configure enterprise email on iPhone

Guys I was sent an activation SMS via which a script should run and install some certificate so I can access my company's email. Problem is, when I accept the terms of the initial page (it is sent via a one time passcode), I get to a static page with a "configuration profile" icon (I think it's an XML file) where I cannot do anything! There is an option to open that file in iStorage but I know that is totally irrelevant. I have contacted my company's support and they suggested I reset the iPhone back to factory defaults which I don't want to do!
Any ideas? My iPhone 3GS is NOT jail-broken.
Thanks,

I've just seen this very problem today. In my case, the symptom exists with a single (same) email on both my iPod touch and my iPhone 3g... The email displays correcly, without error, on MobileMe and any email client (save the Apple handheld ones). The error message is precisely, in large font:
"This message cannot be displayed because of the way it is formatted. Ask the sender to send it again using a different format or email program. multipart/alternative"
...Followed by the often seen:
"This message is only partially downloaded."
I'm not using MS Exchange, but Apple Mail 3.0, and trying to download the remaining email portion doesn't change the symptom. Resetting the iPhone/touch also doesn't help.
As an aside, it's one of those throw away emails (multiple forward urban legend-type) that we all get and invariably trash.
I may have seen this before on the single isolated email and deleted without much thought. But I've never seen this affect all my emails, like MattDB is seeing...
I'd love to know the cause...

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