Cannot connect my HP Officejet 6500A to my Dell tower

My Dell tower says it cannot find my HP Officejet 6500A and no matter how many times I install the wizard etc. it will not connect

Hello @kenandvirginia,
Welcome to the HP Forums!
I understand you cannot find the Officejet 6500A when installing the software. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
How is this printer connected? Wireless or USB?
I would recommend following this entire HP document on 'Unable to Find the Printer' Message Displays on the Computer During a Network Installation. Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

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I cannot get my HP Officejet 6500A Plus 710N to print in color. I have reinstalled the drivers..

I cannot get my HP Officejet 6500A Plus 710N to print in color. I have reinstalled the drivers. It used to print in color and just stopped. I think it may be a settings issue? I have checked the ink levels and they are all fine. When I print a diagnostic report on print qualify, the black prints well, but there is no color printing.

Okay, I had the same problem. It's most likely your printhead. All you have to due is clean it.
Note: I was sceptical of this approach but can fully attest to it's sound results as it restored my printer back to full functionality. Prior to this the printer only would print Black ink.
The print head is the carriage that holds all of your ink cartridges in the printer. On the 6500A it's super easy to remove. Opent your lid like your changing your ink cartridges. Remove all of your ink cartridges. Once they're out. There is a lever on the left side of the carrier that holdes your ink cartridges. Lift it up and the print head comes right out. Net take your print head to the sink and run it under hot water aiming towards the the four cirles were the ink flows into. Keep running it under the hot water until it is coming out clear. It's okay to run it under the bottom part too infact you'll need to inorder to get it completely rinsed out. Also don't touch the computer metal strips with your hand thought you can run water over them. Once your done rinsing use a blow dryer or a can of compressed air (thats what I did) to dry every thing out. I was able to get everything dry in about 5 minutes or so. Let it sit for a few minutes and check it again for water. I recommend moving it around to get full exposure to insure it is dry. Also if you use a hair dryer try to put it on a cold setting since there ar rubber grommets the surrount the inlet ink ports you wouldn't want to melt them with the hot air etc.. Like I said I used a can of compressed air. It's important to use a quick method of drying as mentioned otherwise mineral particles could become deposited on the unit. This won't happen with the methods as I've described because the molecules won't be able to bond since your blowint them off. Oh yeah, you'll want to place a clean peice of paper down as your blowing because at first you'll end up with a few black jet marks as your blowing. Also don't wear your favorite white shirt lol.
Okay once it's dry replace the print head carriage back in push the lever down install the ink cartridges. Close the lid then unplug the printer. Wait 5 seconds plug it back in then it will reboot and start its set up procedure kind of like whet you first bought the printer except you won't have to change any of your network or setup setting since they are saved in memory. Also be patient about the set up procedure it seemed very slow for me. Once it finishes you will be prompted to run the printer alignment process. Run the alignment process and you should be all good. If not at least you gave it a shot. If this doesn't work your going to have to pay $60 for a new printer head. Which is not that big of a deal but hey if you can fix it for free why not. If you do decide to buy a new printer head you might find deals online or ebay just make sure it's an Genuine HP print head. And lol use the Genuine HP ink cartridges. Finally make sure you print at least on colored page per month to make sure the ink doesn't clog up in the future.
Remember this suggestion is after you have run the HP clean ink cartridge procedure twice. Sometimes the clean procedure will correct the problem first. Also there is video I watched on YouTube about this just search for "Clean HP 6500 print head. Hope that helps
Once it's all dry just reinstall the printer head carriage

Error message cannot connect to computer officejet 6700

I have an HP computer running Windows 7 and a HP Officjet 6700 printer. They were working fine until yesterday when I tried to use eprint to make some business cards. Now when I try to print anything from my computer I get an error message saying that my printer cannot communicate with my computer. There is an icon in the bottom right tray that says "Scan to computer is unavailable". I've spent hours running tests and following all your instructions and it still will not connect. Help

Hi rod warters,
For error message "Cannot connect to Internet", you might need to refer the KB doc link as given below:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Please check and let me know
Regards,
Anubha

Connecting to HP Officejet 6500A Plus

I'm having trouble connecting my macbook air to my hp office jet 6500a plus printer. Both the mac and printer are on the same wireless router, but the mac still can't find the printer. Any help would be greatly appreciated.
Thanks.

First of all, here is a guide to setting up a printer under Mavericks:
http://support.apple.com/kb/PH14143
Here is a guide discussing connecting the WiFi printer to your network:
http://support.apple.com/kb/HT3500
Finally, here is a list of the printer and scanner software available in Apple's repertoire. I don't see your specific printer listed, so maybe you either didn't spell out the exact model name (there are close ones in the list), or you have the software drivers yourself.
http://support.apple.com/kb/HT3669#HP

I am trying to connect my HP Officejet 6500a to my Acer 3503WLMi laptop.

I am running Windows XP and think it may work with ePrint. I can,t find where to go to get the app for ePrint? I,m not very switched on when it comes to this sort of thing. Somebody PLEASE help me

Hello JAP54.
First thing you need to know is that your printer needs to be connected to a router with Internet access.
Please, check out this document. ePrint will not work if the printer is only connected to a computer by using USB cable.
Getting started with ePrint.
Cheers!!
Wixma.
I am an HP employee.
Say thanks by clicking the Kudos star in the post.
If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.

Officejet 6500A E710n scanner issue with new MacBook Pro

I've had the all in one about a year and recently bought the Mac book pro running on latest OSX-10.9 Mavericks.
i installed the relevant printer drivers and it is printing (wirelessly) but does not recognise scanner anywhere. i looked for a separate scanner driver but found none. is it possible to scan from my Mac using this scanner and how do I set it up?

Hi AnastasiaK,
I understand that you cannot scan with the Officejet 6500A and the Mavericks operating system. I will try my best to help you resolve this issue.
Here is a link for How to Scan: OS X v10.9.
You may rather scan with Apples Print and Scan Window, follow the steps below.
Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.
Click the Apple menu, and then click System Preferences
Click Print & Scan .
Click your printer in the left pane.
Click Scan , and then click Open Scanner .
Click Show Details . The details of the scan display, including options to change scan settings.
Figure 1: Example of the Show Details scanning screen
Change any scan settings as necessary, and then click Scan .
OR
Use the following steps to scan from Apple Image Capture.
Place the item that you want to scan on the scanner glass, or load it into the Automatic Document Feeder (ADF) if your printer has one.
In the Applications folder or from the Dock, click Image Capture .
Select your printer from the list. If your printer connects to a network, select it from the Shared list. The details of the scan display.
If a ' Software for this device is not installed ' message displays after you select your printer, click Install , and then follow the instructions to complete the installation.
Click Show Details to view scan settings and options
You may want to use the Airprint driver rather then the HP driver.
I hope this helped.
Let me know,
I worked on behalf of HP.

Wireless connection to HP Officejet 6500 e 709n

I cannot connect to my Officejet 6500 E709n printer on my laptop with Win 7 Pro 64bit. I have a model MFP 400 installed in my office and it works fine. Could there be a conflict?

Hi,
Based on its specs, it has:
Connectivity, standard
1 USB (2.0); 1 Ethernet; 1 Wireless 802.11g/b; 2 memory card slots; 1 RJ-11 fax
How do you connect it to your laptop ? Depending on you existing hardware, you can connect many printers on your network(s) to your laptop.
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Mac doesn't recognise my hp officejet 6500A via usb?

For some reason whenever I connect my HP officejet 6500A to my MacBook Air via USB, it doesn't seem to recognize it?
A few things I've tried included going to System Preferences-->Printers-->Clicking Add Printer -->IP and entering the printer's host name (since the IP address says not available). The irritating thing is that beforehand, the printer was being recognized by the MacAir but was "offline", so I deleted it in an attempt to add it again but to no avail. Does anyone know how to correct this??
Another thing is that the printer says not connected to a network and I don't know how to make it connect to a network.

You may have to see about getting later drivers from the manufacturer
web site for use in the printer, and unless you need to use it otherwise,
the USB should not require any IP or MAC settings for it to work.
Is the printer capable of wireless printing?
Just curious, since that'd be a handy option.
Has this printer ever worked with your MB/Air?
The problem may be the setting for network could rely on Ethernet cable
(if not wireless capable) then the IP or MAC address would make sense.
I've never set up an Ethernet printer; that would be part of a network,
if set up wrong, it still may appear as an error or failed network item.
Are there Mac instructions with the printer? Usually they have quick-setup
instructions and a larger document or booklet of other featured instructions.
Usually Officejet printers work rather well with Mac OS X.
And aren't that difficult to set them up...
Good luck & happy computing!

I have a new HP Officejet 6500A plus. I cannot get it to connect to my Airport Extreme V5.6. It see the wifi signal but Fails on "Filtering" and possibly the channel. Does anyone know how to reset or reconfigure filtering

I have a new HP Officejet 6500A plus. I cannot get it to connect to my Airport Extreme V5.6. It see the wifi signal but Fails on "Filtering" and possibly the channel. Does anyone know how to reset or reconfigure filtering and channel on the old airports?

This is a part of the larger MacBook Pro connectivity issue. There are several related threads dealing with the MBP's networking problems. If your unit is suffering from this type of difficulty, good luck ... (or a long ethernet cable)
(PS Everybody please make noise on this one so apple comes up with a solution.)
< Edited by Host >

Photoshop Elements 12 no longer see's my scanner. So I cannot scan my pictures, help. Windows 8.1 with HP Officejet 6500A Plus printer. Scanner works with other programs in my PC. Problem is PS12

So I cannot scan my pictures, help. Windows 8.1 with HP Officejet 6500A Plus printer. Scanner works with other programs in my PC. Problem is PS12

I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500

Just connected to AT&T Uverse internet. iPhone can print to the Officejet 6500A but my MacPro can't

I just started with AT&T Uverse internet, My HP Officejet 6500A-710n says that it is wireless. My iPhone can find it an print to it, but my MacPro says that the printer is offline.
I tried restarting everything. That did not work.
I uninstalled the HP software from my Mac, but when I go to reinstall, it again says that it cannot find the printer.
Any ideas?

First,
Please try reconnecting your Mac into the network, in order to verify it is connected to the correct network.
Additionally, please clarify your Mac OS version and how you trying to install the software.
If your are using the included Disk, verify it is intended for your Mac OS version. It should be listed on the CD.
If you downloaded the installation from HP site, clarify the full filename, in order ot verify it is the correct one.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

OfficeJet 6500a cannot print on green paper

We purchased an HP OfficeJet 6500a Plus this morning. Installation went smoothly and the printer has been working well.
However, a couple of hours ago we ran into a problem printing on green paper. The printer picks up the paper, but says it is the wrong size or type (mismatch size or type error message).
We print our work orders, invoices, etc. on different colors of paper and distribute them around the office. So far, we have successfully printed white, yellow, pink, and a lime green. We cannot get the printer to accept a pastel green paper, but we really need to be able to print on it.
I've looked at several pieces of paper, but I cannot find a problem with it. The paper is the right size (letter) and identical in every way I can tell except for the color. Every other printer in the office is an HP printer and we've never had an issue like this before.
I have tried looking at settings and changing the paper type, but I haven't had any luck (paper type is set to plain paper).
The printer is connected directly to a WIndows XP (SP3) PC via USB cable.
Thank you for your help.
Edit 10-02-2011: Changed question title slightly and adjusted green-color description.

After a lot of searching, I found someone else with the same problem:
http://h30434.www3.hp.com/t5/Other-printing-questions/Green-Paper-Problem-on-HP-Officejet-6500A/td-p...
He never received a real solution; he says he "got around the problem by sellotaping a torch to the paper tray." I honestly have no idea what that means, but adding something to rig it is not an acceptable solution. This is a printer that is used by one salesperson who is not computer-saavy.
I have tried printing as various media types (transparent, glossy, matte, iron-on, other specialty paper...and others) with no luck.
The media sensor has so far been more frustrating than useful.

My HP OfficeJet 6500A Plus printer/scanner/fax/copier won't connect to my wireless network

I tried going through the Wireless Network setup on my HP OfficeJet 6500A Plus machine. The printer recognizes the network and I then type in my network's password but it won't connect to the network. What can I do? I would like to be able to print and scan wirelessly. Help please!

Hello erking,
Sorry to hear that you are having an issue with connecting the printer to your Mac over a wireless connection.
I have done some research and I have found a great document that deals with The Printer Is Not Found During a Wireless Network Installation.
Please feel free to write me back and I will be happy to assist you further with any questions or concerns you may have.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet 6500A Plus will not maintain wireless connection reliably

For the HP EXPERTS on Expert Day, April 18, 2012:
B.L.A.T. (Bottom Line At Top): We have an HP Officejet 6500A Plus purchased about 5 months ago. We wanted to use it as a wireless-connected printer in another room besides our home office. It is useless to us because it will not maintain its wireless connection, even sitting just a few feet from the router in the same room. Except for numerous hours of troubleshooting, we have left it sitting powered up, but unused and idle, for almost the entire 5 months in our home office. DURING ALL THAT IDLE TIME, IT HAS LOGGED OVER 3,200 DISCONNECTS, at a consistent rate of 24 disconnects every 24 hours, even though it ALWAYS reports that the wireless signal quality is “EXCELLENT” (all this is according to the Wireless Network Test Reports we’ve printed throughout the last 5 months). So our question is, what is it that this printer is trying to do once an hour over a wireless connection that is causing these thousands of disconnects? And how can we stop it?
NOTE! Before you round up the usual suspects (namely our router and our PC firewalls) please note that we also bought an HP Officejet Pro 8600 Plus ON THE SAME DAY as the Officejet 6500A Plus. The 8600 was also installed with a wireless connection, and has worked without a single network issue for the entire 5 months.
NOW, FOR THE REST OF THE STORY…
WHO WE ARE: My wife and I have worked on HP equipment for 33 years, starting in 1979 as corporate customers of HP when we worked for Exxon; then we both worked for HP directly for 17 years; and we’ve now used dozens of pieces of HP equipment in our home during the last 12 years in retirement. We’re primarily software folks, so we’re not exactly experts in hardware and networking, but on the other hand, this ain’t our first rodeo either.
OUR CONFIGURATION:
PC’s – All running Windows 7 x64 with all important patches applied and Norton Internet Security 2012: HPE-270f and HP AIO 200-Quad, each with full 6500A and 8600A drivers installed on wireless connection. These 2 PC’s themselves can connect either wirelessly or via Ethernet to our home network. The 270f has a dual-band wireless board. Both bands work. We also have a new dv7t laptop with only the full 6500A driver installed via wireless connection. The laptop is now upstairs and it’s connected to our home network wirelessly without any issues. (This is where we had hoped to also put the 6500A, but it needs to work reliably via wireless connection.)
ROUTER: Netgear N600 WNDR3700 providing Ethernet and wireless networking. Router provides a very strong wireless signal throughout the house. No wireless problems with any other equipment including an iPod, two Kindle Fires besides all the HP equipment.
PRINTERS: Besides the two HP printers, the HPE-270f PC has a Canon MP960 installed on it. And if we can’t get the 6500A working right or replaced with something that does work right, we may be buying our second Canon printer. By the way, on the 6500A, ePrint and App’s are set to ON, but of course they’re not being used, just like everything else on this AIO.
OTHER: We also have a Sonos music system that connects to our network via Ethernet and has its own proprietary mesh network (on another frequency) for transmitting ripped music wirelessly to speaker units throughout our house. (If you aren’t familiar with this totally cool system, check out sonos.com). We’ve never seen any evidence of interference between these two wireless networks, or our wireless phone sets either.
HP TOOLS AVAILABLE ON ALL 3 PC’s: HPU
UPDATE 5.003.001.001 (reporting everything up-to-date); HPHDU 3.1.0.17; HPPDU 5.0.0.015 and HPNDU 4.3.0.002.
SYMPTOMS: The 6500A Plus installs quickly and easliy, and connects wirelessly just fine during installation. But sometime over the next hour (usually less), it disconnects and won’t print from PC applications. Sometimes the application puts up an “Unable to communicate with printer” screen, even though the PC usually thinks the printer is “ready”. Other times, the PC thinks the printer is offline (but printers don’t have “offline” buttons anymore!). Often, if you just leave everything alone, the 6500A will somehow reconnect and print out the spooled file 5-30 MINUTES later. So it does usually seem to be able to recover given some time, but that doesn’t always fit our schedule! Occasionally, turning the wireless radio on the printer off and back on will fix it right away. But usually, you have to power the printer completely off, and then back on. As far as we know, that always fixes it…..until the next disconnect a few minutes later!
PREVIOUSLY TRIED: After reading some of HP’s wireless network support websites, I manually assigned a fixed IP address to this printer. It didn’t seem to matter; according to the wireless network test report, it still logs disconnects at the rate of one per hour, and all the failure symptoms were the same.
We also dabbled a bit with setting this printer as “trusted” to the Firewall, but that didn’t seem to matter either.
Next, we connected the printer via Ethernet. The printer immediately started to work, even though it had just been in its “failed” state over the wireless connection. As far as we know, it never failed while connected via Ethernet. This seems to point to a purely wireless hardware/firmware problem on the printer itself.
Late last year, I tried two different chat sessions about this with the inter-continental AIO support teams, each one lasting several hours. Unfortunately, none of their optimistic solution scripts seemed to fit our problem. They both seemed determined to reconfigure the 6500A as a TCP/IP printer, which of course worked fine initially, just like everything else. At this point, they would understandably want to close the chat. But 20-30 minutes later, we could no longer print to it. During the second chat, they got into one of our PC’s remotely and effectively turned off the spooler (by selecting “Print Directly” or something like that). After that, all was well again (as usual) UNTIL the printer disconnected, at which time attempting to print from that PC would HANG the application (since the spooler was no longer buffering) and eventually hang the whole PC. One giant leap backwards. That’s when I gave up on the multi-hour chat sessions.
The three diagnostic utilities (HDU, PDU, NDU) have been tried over and over. When the printer is in its disconnected state, the DU’s usually don’t detect the 6500A at all, or if they do detect it, they are unable to fix anything. Frankly, it’s easier to just power the printer off (which takes about a minute) and power the printer back on (which takes more than a minute) and then wait for the spooler to kick in (usually about 30 seconds). BUT WE DON’T CONSIDER THAT A SOLUTION!!
B.L.A.B. (Bottom Line At Bottom): We have used up nearly the entire black ink cartridge and at least a ream of paper troubleshooting this brand new printer, to no avail. This printer is useless to us unless it can maintain a wireless connection reliably. Please help!
Thanks –
Bob and Jane
(Note: we have an appointment from about 11:20 am EDT – 1 pm EDT, 8:20 am PDT till about 10 am PDT)

I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500

HP Officejet 6500A Plus not staying connected to wireless network

Just picked up a HP Officejet 6500A Plus e-All-in-One Printer - E710n the other week and set it all up and it was working wonderfully. But I noticed after it goes into sleep mode it disconnects from the wireless network and doesn't reconnect.
I will get a overview of how I have it all set up.
I have a DSL modem with a TRENDnet TEW-639GR router connected to it. I have set my router to reserve IP addresses for the computer and printer. That way I can leave the computer and printer wireless IP settings as automatic and they will always get the same IP address. I do this for the wireless network at my parents place as well and it works perfectly with their HP Photosmart C7280.
I also set up the HP ePrintCenter feature on the printer so that I can print by sending the printer an email. When I first set it all up this was working great. I tested it all and it was awesome. When I would log onto the ePrint website it would show as connected and it was all good.
So then what happened was it was all fine then the next day when we want to print something the computer says the printer is offline. I go on the HP ePrintCenter website and it says not connected. I print out a wireless network report page and it says not connected. After I printed that test page, I guess it woke up the printer enough or something as it then connected to the router and printed fine as well as showed up as connected on the ePrintCenter website. So all was good. Then the next day the printer goes to sleep and again it shows as disconnected.
Should it not be staying connected in sleep mode? How will the printer know something is being sent to it and that it should wake up if it is not staying connected?
Any suggestions of what I should change with the settings? I suppose I could try setting the IP settings as static on the printer itself but I shouldn't need to as I set it to static on the router. When it finally does reconnect it does always keep the same IP. If that is what is required I guess I could do that but then what is the point in having an automatic setting if it doesn't work? I would rather have this issue fixed that have to do a work around for it.
Thanks in advance!

Hi,
The printer should stay connected to your wireless network after the printer enters the sleep mode.
This is not an expected behavior.
I believe such an issue may be caused due to a signal quality or any conflict as too many broadcust on the same channel.
Please try the following steps in order to better understand the issue:
Follow the Wireless Setup Wizard if your printer currently disconnected
Enter the Setup menu.
Enter the Network menu.
Click Wireless.
Click Wireless Test Report.
What is the signal quality provided by the report and what channel used to broadcast by your router?
If you may scan and attach the report, it may help to better understand any possible cause.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Cannot connect my HP Officejet 6500A to my Dell tower

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