Cannot connect new iPhone 5 to restore it from iPhone 4, help?

I have a MacBook, version 10.6.8, itunes updated, just got the iPhone 5. How do I get it to connect to iTunes so I can restore all of my data, contacts, apps, photos, etc.?

The first time you turn on the iPhone, it should find your WiFi network, then ask you if you want to set it up as new or restore it from a previous device.  It will ask you if you want to restore using iCloud or iTunes.  Bottom line: a new iPhone will present you with the options to do what you want.
If somehow you've passed that point with your iPhone 5 already, you can do Settings > General > Reset > Erase all content and settings on your iPhone 5.  That will start the whole setup process over, as if the iPhone just came out of the box.

Similar Messages

  • Please Help!!! 'iTunes cannot connect to iphone update software server'

    I cannot 'Restore' iPhone 3G to pass on to my fiance, after she kindly allowed me to get a new iPhone4 because iTunes 'cannot connect to iphone update software server'. I have tried both our laptop and desktop - both connecting to the internet fine - but neither will connect to the iTunes store nor update servers!!
    Not sure what to try next, have tried setting up new user to no avail.
    I have followed the support guidance and I am not connected through proxy.
    Diagnostics reported as follows:
    Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
    Dell Inc. Dell DV051
    iTunes 9.2.1.5
    QuickTime 7.6.6
    FairPlay 1.8.20
    Apple Application Support 1.3
    iPod Updater Library 9.2d4
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.1.0.62
    Apple Mobile Device Driver 1.49.0.0
    Bonjour 2.0.2.0 (214.3)
    iTunes Serial Number 098625257EFAC14A
    Current user is an administrator.
    The current local date and time is 2010-07-25 12:16:28.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Video Display Information
    Intel(R) 82915G/GV/910GL Express Chipset Family
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {F45A9B15-8BE6-4964-8534-71947B51A91B}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: 192.168.1.77
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: No
    DHCP Server: 255.255.255.255
    Lease Obtained: Thu Jan 01 00:00:00 1970
    Lease Expires: Thu Jan 01 00:00:00 1970
    DNS Servers: 192.168.1.1
    192.168.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-07-25 10:25:45.
    ** Device Connectivity Tests **
    iPodService 9.2.1.5 is currently running.

    Right, I'm going to try something, if this works, then this'll probably fix a lot of iTunes problems.
    1: Make sure your whole iTunes database is backed up.
    2: Uninstall iTunes, then run "Revo Uninstaller", this will remove ALL traces of iTunes from you computer, not your library.
    I've found out that when un-installing or re-installing over a previous version of iTunes will carry over some problems from previous versions, or even create problems. Registry leftovers can be a problem also. Completely removing iTunes using "Revo Uninstaller" then re-installing will have the same effect as installing iTunes from a fresh OS install. Typically iTunes should be problem free when installed totally fresh.
    3: Re-install the correct version of iTunes fresh and try again.

  • Even though iOS cannot restore backups of newer devices, can it restore data from an older device using 7.1.2 to a newer device using iOS8

    iPhone 4s 16GB running iOS 7.1.2. Even though iOS cannot restore backups of newer devices, can it restore data from an older device using 7.1.2 to a newer device using iOS8

    Hi ,
    Welcome to the Apple Support Communities!
    I understand that you cannot use your Wi-Fi after the latest update to your iPhone 4s. I know you have already done some great troubleshooting by restoring with iTunes but the Wi-Fi becomes unavailable very quickly after you set it up. Go ahead and set up the iPhone so you can get into the Setting and then follow the steps provided in the attached article.
    iOS: Wi-Fi settings grayed out or dim
    http://support.apple.com/kb/ts1559
         Resolution
    Follow these steps to resolve the issue:
    Restart your iOS device.
    Make sure that airplane mode is off by tapping Settings > Airplane Mode.
    Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
    This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    Make sure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
    If you complete all of these steps and still are not able to access the Wi-Fi, it may be necessary to follow the link at the bottom of the page and contact Apple Support.
    Have a great day,
    -Joe

  • I cannot connect my iPhone 5 32GB IOS 6.02 to iTunes 11.01 on a Mac Book Pro. The screen freezes and doesn't recognize the iPhone at all. Thank you for your help.

    I cannot connect my iPhone 5 32GB IOS 6.02 to iTunes 11.01 on a Mac Book Pro. The screen freezes and doesn't recognize the iPhone at all. Thank you for your help.

    Read here.
    http://support.apple.com/kb/TS1591

  • My pc cannot connect to iphone 4 using bluetooth,says no bluetooth driver.

    my pc cannot connect to iphone 4 using bluetooth,says no bluetooth driver.

    What exactly are you trying to achieve by connecting via bluetooth? If you have a tethering plan, that's the only thing that's supported via bluetooth to a computer. It cannot sync or transfer files via bluetooth. Those are not features of the iPhone.

  • Itunes cannot connect to iphone because iphone is locked and in lost mode

    what should i do as the message on computer read as ''itunes cannot connect to iphone because iphone is locked and in lost mode''

    vineetvasudeva wrote:
    what should i do as the message on computer read as ''itunes cannot connect to iphone because iphone is locked and in lost mode''
    Then take it out of Lost Mode the same way you put it into Lost Mode:  via the Find My iPhone App or www.icloud.com.

  • ITunes Cannot connect to iPhone due to unknown error (0xE8000065)

    Hello!
    When I plugin my iphone to a wall, it refuses to charge (it just keeps making a bleeping noise).
    And when I try to connect my iPhone to iTunes, I can't. It just says: iTunes Cannot connect to iPhone due to unknown error (0xE8000065)
    Any suggestions? I replaced the battery hoping that would do the trick, but nada.
    Cheers

    iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting
    Did you try a different charger and a different cable? If it won't charge the error will go away soon also when the battery dies.

  • I can't connect to wifi at home on business hub ? So cannot update my iPhone 5  Help!

    I can't connect to wifi at home on business hub ? So cannot update my iPhone 5  Help!

    wifi is wifi, and business hub means very little.. this is area for time capsule discussion.. but the standard measures apply.
    1. Set wireless name (SSID) to a name that is short, no spaces and pure alphanumeric. Eg your Business Hub call wireless BH. There is no need for names longer than that.
    2. Set wireless channel for 2.4ghz to 11 or 6 or 1. Please test in that order. In Eurozone you can add 13 or use it instead of 11. They are the only 3 non-overlapping channels.
    3. Use no security to test.. of course this is unsafe long term.. so this is to test for a few minutes only.
    The only security that should be used with N wireless is WPA2 TKIP-AES .. it can be named several different things ie in Apple routers it is WPA2 personal. Use a passkey of 10-20 characters.. more if you are paranoid, mix of upper and lower case + numerics.. so pure alphanumeric.
    4. If it fails set the mode to G wireless. It is more consistent standard.
    If it still fails buy an Apple router and use that as WAP.

  • Why has my ipad mini stopped connecting with my iPhone 4S? I used to use it to download books, or transfer emails to my ipad mini. It was fine 3 days ago, now I get a message saying " cannot join with iPhone" Any help greatly appreciated.

    Why has my ipad mini stopped connecting with my iPhone 4S? I used to use it to download books, or transfer emails to my ipad mini. It was fine 3 days ago, now I get a message saying " cannot join with iPhone" Any help greatly appreciated.

    You can try resetting your iPad and iPhone by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
    Try again to see if the problem persists.

  • Had to purchase two OS X system upgrades, new iPhoto etc. just to connect new iPhone 5 and now half my apps won't work. No rosetta and missing lost dogs pics from iCloud...HELP!

    I had to purchase two OS X system upgrades, snow leopard and mountain lion,  just to connect my new iPhone 5 and somewhere between uploading iPhone 4S pics to iCloud some important pics disappeared then installed new iTunes and purchased new iPhoto all  just to connect new iPhone 5 and now half my apps won't work. No Rosetta to make apps work but its not as simple as upgrading apps and missing lost dogs pics from iCloud...HELP!

    File a complaint with Apple for not giving adequate warning before upgrading OS X that it would render PPC programs dead.
    That someone at Apple said requiring the iPhone 5 to have 10.8 (10.6.8 is the minimum actually) and in order to remain a loyal Apple customer they need to fix this mess and revert your machine and software back to 10.6.8
    You see, 10.6.8 would have ran your iPhone 5 and ran your PPC based software, so whoever told you to upgrade to 10.8 was wrong and they need to fix your machine.
    It can be reverted to 10.6.8 yourself.
    How to revert your Mac to Snow Leopard
    Most commonly used backup methods

  • I keep getting an error when trying to update an app- cannot connect to store. I logged out from my account and tried to log back in and got the same error. I am doing all this from my phone since I no longer own a personal computer (only work)

    I keep getting an error when trying to update an app- cannot connect to store. I logged out from my account and tried to log back in and got the same error. I am doing all this from my phone since I no longer own a personal computer (only work) since I use iCloud and I tunes match

    YAY!!! Saved it in my Mac's Firefox Bookmarks for easy future access!
    Hope you are having a lovely afternoon today! I'm about ready to go bobo....I have an early meeting, and I don't want to oversleep! The nice part is that I work remotely, so I only have to wake up 15 minutes or so before the meeting.... I don't even use an alarm clock anymore (really, my iPhone alarm, which is much more pleasant), unless I have to get up at 6:30 or something....
    TMI?
    GB

  • I was having i5 nd its back up stored.nw i got 5s nd den i updated my itunes.For the first tym i connected to itunes.i selcetd it as old device nd it restored my photos which was on old i5.bt i lost my ol d photos of new iphone.plz help me to get dem back

    plz help me dat hw can i get my new photos back which were on new iphone..bcoz dey were nt backed up..as i connected it for d first time through itunes..
    all my preveious photos has been restored..and new one r no more..plz help me..dere were 1000 photos n it

    hi i had the same problem today when i updated my itunes to latest version. however, i have just found my songs in the 'itunes media' folder. this was accessed through 'my music'  then keep clicking through until you find itunes media and all my library songs were in there and i then just added these files to my library and all were restored however, i have lost all my playlists but at least my 700 songs are back. very dissapointed with apple that they have let this happen with their latest update, the previous version was miles better than this one . hope you find them. stevo

  • Cannot connect ATV 2.0 (factory restore) to wifi (tried all secure modes)

    Restored ATV to v2.0. ATV sees the wireless network but cannot connect. Have attempted all types of encryption settings:
    1. WPA2-PSK: AES, TKIP and mixed mode
    2. WPA-PSK
    3. WEP 128bit, hex and ascii.
    Using Buffalo Airstation WZR-HP-G300NH, firmware 1.74. Wireless was working fine at current version (3.x?) prior to factory restore using WPA2-PSK. I recall having these same issues on another router when I first got my ATV and finally had to revert to WEP 128bit 26 character hex code to get it to work. Unfortunately, that's not working with this router.
    Ethernet plug is dead, so I can't connect it directly to the network.
    Any ideas?

    Closing this as answered. Went into Apple, they pretty much confirmed that both the wifi and ethernet were dead. It was out of warranty so I just bought a new one.

  • Nokia 616 cannot connect to iphone

    Hi,
    i have a brand new nokia 616 and it cannot connect with my iphone, i have tried everything to make them work together but nothing works...
    please help!
    E.

     Have just upgraded my 2G iPhone to v3.0 software and the 616 will now longer connect (it worked bine with the 2.1 and 2.2 software). Sometimes it will find the phone sometimes it won't, but even when it finds it it will not initiate the pairing process.
    Anyone managed to get the 616 to work with iPhone v3.0 firmware?
    Tennant

  • [iTunes 8.0.2]: I cannot download new iPhone updated applications

    Hi Folks,
    I am suffering something very weird since three days ago. Well, I have iTunes 8.0.2.20 with QT 7.5.5, so everything is up to date.
    I can connect to iTunes Store, I can buy/download new songs and I can buy new iPhone applications at the iTunes Store. But the problem is that the iTunes says that I have 55 Applications updates (and this number grows everyday because there are new updates released), but when I press the button: "55 Updates available" at the Applications section the iTunes says me:
    "We cannot complete your iTunes Store request. There is an unknown error (-50)."
    And I have been trying everything: Re-install iTunes and QuickTime, flush the DNS with the WinXP 'ipconfig' command, disconnect completely the firewall, etc.
    But, it continues happening, although 3 days ago didn't happened and I didn't changed anything in my PC. But suddently began to happen this issue.
    Can you help me, please?
    Thanks in advance
    Tora

    Thanks a lot by your feedback, I am pretty sure that we are not the only ones with this annoying problem.
    Anyone more would like to talk about it, please?

Maybe you are looking for

  • Ipod touch 1st gen 8gb restore error 1603

    Hello! Was working fine but picked it up after a few hours and wouldnt turn on. Assumed dead battery so plugged in to charge. Would not turn on while connected via usb charger to rear usb port. Held down sleep mode and home button together to enter r

  • AQ DEQUEUE_ARRAY issue

    I have this error I was hoping someone might be able to point me in the right direction. Basically I need to dequeue messages from a queue in batch (as one at a time will be too slow). The follow error is related to my TYPE I've defined at schema lev

  • HT3204 Why did secure link to itunes store failed ?

    Why did secure link to itunes store failed ?

  • Help with tuning query

    Hi All, I have the following query which seems to be blowing our temp tablespace. Can anyone help me in tuning this? The query and explian plan are below. Thanks for all your help select trim(b.pnr_reference) || ',"' || to_char(b.booking_date, 'DD-MO

  • Weird white space around my AI file.

    Hi buddy, I just installed Illustrator CC and I got my interface look like this. Why there's a white space at the right and bottom of my document? And I don't have any trouble like this with my Photoshop and Indesign, both looks normal. I'm using DEL