Cannot connect new landline phone

I have had to purchase a new phone and cannot connect - it is completely dead. Tried on another line and it was OK
Hub and hub phone and wifi all OK
Have I got this connected up wrong or what
Solved!
Go to Solution.

If it works on another line obviously the phone is not the problem
Has the socket you plug the phone into been used with no problem before with another phone ?
"have I got this connected wrong ? " the phone just plugs in what's to connect ?
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

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Cannot connect to the phone system. An unidentified error has occurred, Please try again.

Issue: Lync 2013 users with remote call control enabled cannot connect to the phone system. When the user logs into Lync, they see an exclamation in the bottom right corner
with this error.
Error: Cannot connect to the phone system. An unidentified error has occurred, Please try again. If the problem continues, please contact your support team.
Environment:
1 site: Site1
2 Pools:
1. Lync 2010
Trusted application is added here for the site.
2. Lync 2013
Avaya phone system: AES r6-1-2-32-0
I have not moved the trusted application to the Lync 2013 pool yet, but my understanding is that it should still work since it’s in the site. Is my understanding on this correct? (All of my other trusted applications do work for Lync 2013
users & none of them have been moved yet. Remote Call Control is the only one that does not work.)
This is from the uccapi log. This is just from the user logging in, not actually making a call. Below are the items that I think are important, however, I don’t know how to interpret it to determine if the problem is on the Lync side or
the Avaya side. Here’s a summary:
SIP/2.0 100 Trying
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="E05700E2", snum="9", rspauth="f308eae87c0bbe64a1ab213574776cbdf9823ab6", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]>
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 INVITE
Via: SIP/2.0/TLS 10.155.48.96:61472;ms-received-port=61472;ms-received-cid=1FA400
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0
SIP/2.0 200 OK
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="15C0F9A2", snum="13", rspauth="4fd891e39a33e902fb1cec5d980e5bf0ccb172a0", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]
>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]
>;tag=A7A45C856ECD79121A1827265ABBD7F6
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 CANCEL
Via: SIP/2.0/TLS 10.155.48.96:61472;ms-received-port=61472;ms-received-cid=1FA400
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0
SIP/2.0 487 Request terminated
Authentication-Info: TLS-DSK qop="auth", opaque="5FD217E1", srand="F46EC133", snum="14", rspauth="1d92718caa4f61d967faa46a5c256aafa8b4e740", targetname="lync03.domain.com",
realm="SIP Communications Service", version=4
From: <sip:[email protected]
>;tag=bbb282ebbd;epid=a86d5b0a29
To: <sip:[email protected]
>;tag=A7A45C856ECD79121A1827265ABBD7F6
Call-ID: 9eb0d23a3b8f4e0eafc6c6da622fbecf
CSeq: 1 INVITE
Via: SIP/2.0/TLS 10.155.48.96:61472;ms-received-port=61472;ms-received-cid=1FA400
ms-diagnostics: 5002;reason="Request was cancelled";AppUri="http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent";source="lync03.
domain.com"
Server: http%3A%2F%2Fwww.microsoft.com%2FLCS%2FUdcAgent
Content-Length: 0

Hi Suelizy,
To better understand the issue, I would like to collect the following information for troubleshooting:
1. Do you mean the Lync 2010 user can connect to the Phone System?
2. What’s next hop pool of the application?
In a mixed environment, you must set the next hop pool to be the Lync Server 2013 pool.
Best regards,
Eric

HT1212 I cannot connect my I-Phone it says to connect to i-tunnes

I cannot connect my I-Phone to i-tunnes it says to connect to i-tunnes on the screen and on itunnes says that it is locked which it is not - Please help

Hello,
Try putting these numbers in Network>TCP/IP>DNS Servers, for the Interface you connect with...
208.67.222.222
208.67.220.220
Then Apply. For 10.5/10.6 Network, highlight Interface>Advanced button>DNS tab>little + icon.
DNS Servers are a bit like Phone books where you look up a name and it gives you the phone number, in our case, you put in apple.com and it comes back with 17.149.160.49 behind the scenes.
These Servers have been patched to guard against DNS poisoning, and are faster/more reliable than most ISP's DNS Servers.

Error - Cannot connect to the phone

Hi all,
have had a dig around and couldn't find anything so I hoping that someone can sort me out here.
Ok I have my phone connected to the pc via bluetooth. PC Suite picks up the phone but when I click on the Contacts or Messages (or anything in that window) it comes up with an error message saying "Cannot connect to the phone"
I have checked the list of supported bluetooth stacks and it should be fine. I have also check the phones compatability and this should also be supported. I can also communicate with the phone through the bluetooth software itself.
Phone: Nokia 6233
Bluetooth: ITV Bluesoleil 5.0.5
OS: Windows Vista
Error: Cannot connect to the phone
If you need anymore info or can help me with this problem in anyway, please drop us a line.
Cheers for all your help
Chris
EDIT:
Operating system:
Microsoft Windows Vista 32-bit Edition
Language: English
Language for non-Unicode programs: English
Detected Internet browsers:
- Microsoft Internet Explorer 7.0 (Default browser)
- Mozilla Firefox 2.0
Detected Bluetooth stacks:
- Microsoft (Version: 6.0.6000, Build: 16386)
PC Connectivity Solution:
Version 7.37.22.0
Message Edited by chriscolden on 05-Jan-2008 02:08 AM

Exactly same problem.
OS: Windows XP Service Pack 2
Phone: Nokia 6300
PC Suite version: 6.85.14.1
BlueSoleil Version: 1.6.1.4 (which should be the version supported by latest PC Suite software version as per Nokia web site).
Bluetooth USB Adapter: Billionton USBBTC1A-B
I can pair the phone with my PC and transfer files using the BlueSoleil software directly, but every time I try to use anything in the Nokia PC Suite (after pairing and authorizing the phone in PC Suite), I get the "Could not connect to the phone" error.
When using "Help --> About Nokia PC Suite... --> Show System Info" function:
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 2
Language: English
Language for non-Unicode programs: English
Detected Internet browsers:
- Microsoft Internet Explorer 7.0 (Default browser)
- Mozilla Firefox 2.0
Detected Bluetooth stacks:
- Microsoft (Version: 5.1.2600, Build: 2180)
PC Connectivity Solution:
Version 7.37.22.0
Why the only Bluetooth stack detected is the Microsoft one? Why is BlueSoleil stack not detected?
How do I use Microsoft Bluetooth stack (at least to see if my Bluetooth USB Adapter works with it)??
Is this problem going to be solved soon? Is there something I can do without the PC Suite apart from transfering files? I can't edit contacts (save changes) with PC Suite even when the .vcf files are in my PC. Is this intended?
Thanks.
~JAVA

Cannot connect new mail

Hi there,
Here is what happened today, i had to add 2 phones to the BES, one of them worked fine within 5 mins it was on, the other one (my boss's phone) oh well lets say it took me around 3 hours to do it (ITS A LAW, had him nagging all the time). So how it went, I did a backup of my boss's phone(as he wanted to use it instead of brand new one) wiped the data, tried with the enterprise activation, the phone wasn't happy, got it back to the initial configuration, added it to the server, it took good 1 hour to synchronize and it went all good, until 10 minutes before the working day ends... he comes out of his office shouting how he cannot connect to the other mail that he had. Of course first thing that comes to my mind is that he had another configuration through another company and start to think all the possible complicated ways to hook him up to the other company (he runs two companies), anyways it turned out to be that there is just an additional e-mail. Easy job, I go to the settings, and it prompts him for his blackberry ID, and because it is a law... he didn't remember his credentials and at the same time he was nagging that he has maximum 10 minutes more. Anyways sorted that one out, went to "add other e-mail" as it wasn't neither gmail nor yahoo or any other of the options. Asked him politely to add his e-mail and password. When he tries to connect, it says cannot reach the server, or cannot connect to the server, something like that, afterwards when we tried again it was saying wrong acc name/password (of course he was sure he typed them correctly, so i persuaded him to type them again) and then we got the same error that he cannot connect to the server. Anyways the 10 mins passed and he had to go, unhappy. Now , while i was still at the office adding and removing emails on my phone happily without any problems I came up with the solution that his 3G receiver is f*cked up, and when it tries to connect to the server it just loses signal, and that seems the only reason why i wouldnt be able to add his other e-mail, so therefore Monday when he comes I will connect him through the internal network and then try that again. Now, my question is, presume that doesn't work, what will happen if I restore his phone from the initial back up that i created before i hook him up to the BES, will it change the settings in terms of ... will it create that other e-mail and will it keep the same configuration for the BES account ?
Thankz

Hi and Welcome to the Community!!
Actually, what you need to do is the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
That should get his prior BIS-level email accounts placed back onto his BB...unless the BIS configuration was somehow deleted (from what you described, that should not have happened though). You may want to also restore from that backup, but don't do a wholesale restore...just a selective one of the databases that are necessary (and NONE that are handled by BES):
KB03974 BlackBerry smartphone database list
If you do a wholesale restore, it will overwrite the databases that have to do with the BES configuration, which will indeed mess that up. You also will be unable to restore the Messages database at all since BES is now active...the restore will replace the entire Messages database with what was there before, which will kill any BES messages already populated to his BB.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Satellite A500/02U cannot connect to mobile phone using BT - detection of service failes

Hi
I have only had my laptop a week but when I go and connect to my sony ericson phone it while see the phone try and pair it but keep coming 'detection of service failes'....
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Cannot connect new landline phone

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