Cannot connect to an Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service"

Dear All,
I cannot connect to my Exchange account in Outlook 2013 using "Microsoft Exchange Server or Compatible Service".
First I would like to present my network environment, I have 4 physical servers;
The first one is holding the Domain Controller 1, IP@: 192.168.1.10
The second server is holding the additional Domain Controller which it is DC2, IP@: 192.168.1.11
The third server is holding the Exchange 2013 Mailbox, IP@: 192.168.1.15
And the last server is holding the Exchange 2013 CAS-HT, IP@: 192.168.1.16
I am doing the steps below:
1-Creating a new profile in outlook and start configuring the exchange account by entering the IP address of the Exchange-CAS Server, 192.168.1.16
2-entering the account name: [email protected]
3-Go to "More Settings" > "Connection" > "Connect to Microsoft Exchange using HTTP" > and entering the "Exchange Proxy Settings"
4-type the exchange CAS Server URL, https://192.168.1.16
5-Check the "Connect using SSL Only"
6-Authentication Settings: "NTLM Authentication", and pressing Apply
7-When I press the "Check Name" button, a message occurred> "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action".
8-I go back to the "Exchange Proxy Settings" and I Uncheck the "Connect using SSL Only" and pressing Apply
9-i press the "Check Name" Button, a small window occurred to enter a Username and Password, so I enter the Administrator username and the administrator password and pressing "OK", but nothing is changed, I tried to enter my
username and password in the small window and I still got the same result.
I cannot verify the account name and I cannot complete the process.
I appreciate you kind assistance.

Hi,
To narrow down the cause, I’d like to recommend the following troubleshooting:
1. Try to login the test account through OWA.
2. Check the Autodiscover settings: get-clientaccessserver |fl autodiscoverserviceinternaluri
3. Check the result of directly accessing the following URL:
https://autodiscover.domain.com/autodiscover/autodiscover.xml
Thanks,
Angela
Angela Shi
TechNet Community Support

Similar Messages

  • Can' add Exchange account to Outlook 2013

    Hi,
    We have an Exchange 2013 server which as far as I know is fully working - Outlook clients on the domain connect fine, OWA works fine and mobile devices work fine.
    However I have a problem when trying to add an Exchange account to Outlook 2013 when this computer is on another domain (separate network, separate domain, separate company).
    I assume Outlook is searching for an Exchange server which isn't there but how can I get around this?
    Thanks

    Hi,
    Please try to alter the authentication method on the relevant CAS servers to Basic and test the issue. For details:
    http://technet.microsoft.com/en-us/library/bb124503%28v=exchg.141%29.aspx 
    Thanks,
    Rebecca Tu
    TechNet Community Support

  • I added an e-mail account to my iphone using microsoft exchange; all went fine. I then deleted a number of contracts from my phone that I did not want there and find they are now gone from my e-mail account on my computer.  Can I retrieve them?

    I added an e-mail account to my iphone using microsoft exchange; all went fine. I then deleted a number of contacts from my iphone that I did not want on my phone. when I went into my e-mail account on my computer the contacts were deleted from there also.  Will I be able to retrieve them?  If so, how?  Thank you.

    In the device sync pages select Photos on the top at the right.
    Un tick Sync Photos
    Apply

  • "The Connection to Microsoft Exchange is unavailable" when adding second Exchange account to Outlook 2013

    I have a problem that I've found to be typical, just haven't found anything that describes my exact problem.
    I'm having trouble adding a second Exchange 2010 server account to Outlook 2013 in one of the computers of the domain. Outlook 2013 will complain with "The Connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete
    this action".
    I've Googled and found many threads with the same error... however most of those seem to be either a problem with the server, or the Global Catalog in Active Directory, or the "connection method" (I've tried all found solutions to no avail).
    This is not the case, since the first account is added with absolutely no problem. It can send and receive and I can delete the outlook profile and recreate it and it'll give no problems. I have this problem only when adding a second account.
    This is a fresh Windows 8.1 install with an up-to-date Outlook 2013. I have other computers in the same domain and network, with the same setup (Win 8.1 + Outlook 2013) configured with two exchange accounts with no problem.
    There are no connectivity problems, I can access that same account through OWA and in other computers on the network... the Global Catalog seems to be fine (shows two active DCs, which is correct).
    I've tried deleting and recreating the outlook profiles, repairing the outlook installation, even deleting all outlook files in AppData and letting it recreate them, with no success.
    Any hints of what could be going on?
    Before I speak, I have something important to say.

    Hi Javier,
    Thank you for the update.
    I have tested on my lab and get following result.
    Lab: Exchange 2010, CAS Array (CAS01+CAS02), MBX01, DC
    Type Server Field
    Check name result
    Changed Server Field
    CAS01.domain.com
    Yes
    CASArray.domain.com
    CASArray.domain.com
    Yes
    CASArray.domain.com
    DC.domain.com
    Yes
    CASArray.domain.com
    MBX01.domain.com
    No
    "The Connection to Microsoft Exchange is unavailable"
    Based on my knowledge, the reason why inputing DC FQDN in the Server Field fixes this issue is that Outlook performs AD Lookup and finds the account configuration from AD, then back the CAS Array FQDN in the Server Field  instead of DC FQDN.
    Exchange 2010 is different from Exchange 2013, if you are using Exchange 2013, we need to input MailboxServerGUID.domain.com into Server Field.
    If there is anything I’ve misunderstood, please don’t hesitate to let me know.
    Thanks,
    Steve Fan
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please click
    here

  • I can't create an email account in Outlook 2013 for my exchange server

    Have tried many things on this issue.
    I have a new tablet PC running Windows 8. I am able to connect to my Exchange Server account using Windows 8 Mail, no problem but when I have tried to set up an account for Outlook 2013 to connect to the same Exchange Server using exactly the same login
    information I cannot get it to connect. I simply get the message that the Exchange Server is unavailable.
    I've been able to connect a variety of other devices to the same Exchange Server account without any problem - iPhones, Windows Phone, iPads, etc, etc all without problem. It's just this device and Outlook 2013 seems to be the issue. From checking various
    forums seems this is not an isolated issue but I've not been able to find a useful solution so far. Have deleted the user profiles and .ost files, switched off caching etc, all to no avail.
    One key difference between the account information required by Windows Mail and Outlook is that in the Windows Mail system I am prompted to enter my domain information. I know this is critical from the information provided to me by our network administration
    team but there is nowhere in the Outlook account setup process where I can enter my domain info.
    Closest I've been able to get to success is to use the manual account creation process and select the Exchange ActiveSync option - this gets me to the point where I'm prompted for my username and password info but it fails at this step because I am connected
    to a local domain (the domain account for the PC) and my user name and password are not accepted. There is nowhere in this login process that I can find where I can enter the correct domain info.
    Any ideas on a solution would be very much appreciated - I use Outlook extensively in my work and whilst the Windows 8 Mail system is good, it doesn't have the level of functionality I need.
    Many thanks
    Wayne.

    Have managed to solve this with your help Martina regarding using the domain\username combination.
    Here's the solution in detail in case anyone else is having similar problems.
    From control panels - select the User Accounts and Family Safety item, then the Mail (Microsoft Outlook 2013) item and then the Email Accounts option.
    Select the Email tab and click 'New... button to create a new email account
    Choose the standard Email account option in the following form. (Not the 'Manual' option'
    Enter your Exchange account details - no alterations necessary here. just your standard details.
    As the account verification proceeds you are prompted to again enter your username and password details. In this form, instead of using the top option with your username already populated, click the lower 'Other user' option and enter your domain\username
    details. This changes the domain. Enter your password as usual.
    I was prompted to do this twice - same each time. Enter domain\username in the username field and usual password
    Account is then created.
    Open Outlook to complete the process and synchronise data with Exchange.
    Hope this is helpful to others - again, many thanks for your assistance Martina.
    Wayne.

  • Unable to configure multiple Exchange accounts in Outlook 2013

    This is a complicated issue so I will try to describe it the best I can.
    I have a client with two SBS servers for two different organizations in two different locations.  Each server handles completely different domains.  Let's call them A and B.
    The issue is this...using Outlook 2010 or 2013 on clients at location B, I can configure Outlook for the users mailbox on server B just fine.  Some of the users at location B also have mailboxes on server A.  When I add a 2nd Exchange account for
    the users mailbox on server A, things get weird.  
    Sometimes, when I start Outlook after adding the 2nd Exchange account, Outlook will show only one mailbox, but it is incorrect.  The top level will show it is a mailbox on server B, but it contains email from server A.  When this happens, email
    actually transfers from one mailbox to the other.  I have to close Outlook quickly before things get out of hand. About a year ago, I determined that if the user has the same username and password for their mailbox on server A and server B, this would
    cause the problem.  So I changed the users' username on server B and it seemed to work with Outlook 2010.
    Now, a year later, we have a new user with Outlook 2013 with a mailbox on server A and server B, who works in location B.  I setup Outlook 2013 with mailbox B and it's fine.  I add a 2nd Exchange account for mailbox A to their Outlook Profile,
    and when I launch Outlook, it shows both.  BUT, the mailbox A has nothing in it, and the status shows "This folder has not yet updated.  CONNECTED".  Mailbox B shows "All folders up to date.  Connected to Microsoft Exchange".
     Also, existing email from mailbox A starts showing up in mailbox B.  If I go into mail account settings, I get the "Outlook is using temporary mailbox" dialog, meaning something has moved.  If I look at the two accounts, both look
    to be using the same OST file, even though under data files, there are two OST files, one for each mailbox account.  If I delete the 2nd Exchange account (A), Outlook works again for the single mailbox on server B.
    I've tried configuring the accounts without cached mode, but that doesn't work either.  Mailbox B had a delegate account (Full access permissions) to another account on server B, but I have tried removing that also, but no change.
    I cannot figure out why I cannot have two Exchange accounts, one from each server (A and B) in Outlook 2013/2010 at the same time.
    HELP!  
    Thank for any ideas.  I hope I haven't made this too confusing.  One last thing...when I add the 2nd Exchange mailbox, I authenticate with the username on server A with domain\username and their password.  The authentication seems to be accepted
    fine and without error.  I have also tried configuring the 2nd account using "automatic" instead of configuring manually.  Same problem.

    OK, I have done some more testing as you suggested.  I created yet another new profile with just mailbox A.  When I start Outlook, I see the users mailbox, plus a mailbox that the user has been given Full Permissions to (a delegate?).  There
    is one more mailbox that this user has full permissions to, but it did not auto-add itself, so I added the mailbox through the account properties.  Now, all three mailboxes at location A are in Outlook (users mailbox and 2 delegate mailboxes).  In
    Outlook, on the left, has at the top the users main mailbox, and then below it are two other "branches" for the delegate mailboxes.  I did NOT use cached exchange mode, btw.
    I quit Outlook and edited the profile, adding another exchange account for the users mailbox at location B.  I did a "check-name" and authenticated OK.  
    I launched Outlook, and the same (wrong) thing happens.  On the left pane of Outlook, at the top, it shows it is the users mailbox at location B (the main branch says Mailbox name -- location B), but all the folders and content are from mailbox at location
    A.  Outlook has mixed it up, and it is at this point that email starts moving between mailboxes, so I quit Outlook quickly.  It did show the two delegate mailboxes from location A, but there were just three "branches", and nowhere is there
    the real mailbox B.
    Can it have anything to do with the fact that these accounts have delegates (or are given full manage permissions to other mailboxes on the  server)??
    UPDATE:  I just determined something.  When looking at the Outlook email accounts dialog, for each account it shows the default delivery location.  For the first account (location A), it shows:
    "Selected account delivers new messages to the following location:  usersemail@locationA\Inbox".
    When I add the users mailbox for location B, it shows:
    "Selected account delivers new messages to the following location:  usersemail@locationB\Inbox".
    However, when I start Outlook, and see that things are wrong and quit, I go back into the accounts dialog, and BOTH accounts are set to deliver to the SAME location:
    "Selected account delivers new messages to the following location:  usersemail@locationA\Inbox".
    So now, the 2nd exchange account has changed it's location to deliver to mailbox A instead of B.
    Crazy stuff.

  • Cannot add Second Exchange Account to Outlook 2013

    Cannot add second exchange account to same profile on Outlook 2013. I went through control panel, mail and tried to add the second exchange account there but I keep getting rundll32 has stopped working error. Using Windows 8.1. Any suggestions on what
    I should do?

    Hi,
    I have some suggestions to troubleshoot this problem.
    Run Windows on Clean Boot mode. Here is the link.
    http://support.microsoft.com/kb/929135
    Reinstall Office
    Following are the steps for configuring multiple-account in Outlook.
    Click File in Outlook then click Account Settings.
    Choose E-mail Accounts.
    Click New and input your Second Exchange Account information, then click
    Next.
    If the issue persists, please post your issue in Outlook forum. Here is the link.
    http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
    Thanks.

  • ICloud breaks Exchange account in Outlook 2013

    Hi,
    I installed iCloud  on my work laptop hoping to get both my corporate exchange account and my iCloud account to appear in Outlook 2013. The iCloud account works fine, but with it installed I am no longer able to send emails from my exchange account. The emails just get stuck in the outbox. Once I remove iCloud it works again.  I have tried a variety of settings in the Send/Receive group to no avail. Does anyone have an idea how I get them both to work together? All other aspects of iCloud coexists just fine. Not being able to send from my corporate account is a deal breaker.

    Hi,
    To narrow down the cause, I’d like to recommend the following troubleshooting:
    1. Try to login the test account through OWA.
    2. Check the Autodiscover settings: get-clientaccessserver |fl autodiscoverserviceinternaluri
    3. Check the result of directly accessing the following URL:
    https://autodiscover.domain.com/autodiscover/autodiscover.xml
    Thanks,
    Angela
    Angela Shi
    TechNet Community Support

  • Cannot use Microsoft Exchange account to connect to Google Apps hosted accounts.

    I am the Desktop and Device support Coordinator for my Department.  We use Google Apps to host our email, calendar, docs, etc.  On iOS and Android devices to connect we use an exchange account.
    Email: [email protected]
    Server: m.google.com
    Domain: domain.com
    Username: username
    And it works just fine.  However when we give the touchpad the same info, we get an error, bad username or password.  This is using passwords greater than 12 characters, with spaces and special characters.
    Username: username
    Email: [email protected]
    Server: https://m.google.com
    Domain: domain.com
    Any though on what we are doing wrong, or does webos exchange accounts not suppor this?
    Post relates to: Pre p100eww (Sprint)

    First, changing the password and trying it again with the "Google" account type doesn't work.  And it shouldn't, on every other device (Android, iOS) if we try it with the standard "Google" account it does not work.
    Now on every other device we use the "Microsoft Exchange" account type and it does work. Because Google provides a Microsoft Exchange account to act as a connector to their services.
    Remember, this is not a standard google account, this is an App account, and as such cannot use the standard google login.  If I tried to login to any of our app service (mail.google.com, calendar.google.com, docs.google.com) from it's google site it fails.  The only way we can access the account is through a special login page that ties into our single sign on (mail.example.com, cal.example.com, docs.example.com), or use the Exchange Connector.
    Now if the Microsoft Exchange account connection does not work in webOs to connect to Google, great.  We return our tablets, and discourage pre's. But I really like webOS and would really like to use the touch pad and keep my pre. 

  • Multiple exchange e-mail accounts in outlook 2013

    Hello. I'm trying to set-up two exchange e-mail accounts in outlook 2013 (Exchange server is synchronized with Active Directory).
    Once I add second account and restart outlook I get password prompt from each of the accounts. And it keeps prompting all the time and one of the accounts do not work. Could you please assist me on how to set-up those multiple exchange e-mail accounts correctly

    Setup the second Exchange account in one profile would always keep prompting usernam/password. This is limitation of Outlook profile.
    To work around this, I recommand that you may use the tool as below:
    http://www.codetwo.com/freeware/autologon/
    Note:
    This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore,
    Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you
    completely understand the risk before retrieving any software from the Internet.

  • Problems with setting up Exchange account in Outlook

    Hi,
    I have a problem with trying to connect my Exchange account on Outlook for mac, a message keeps popping up every time I try to add my exchange account. It says "outlook was redirected to the server auto discover-s.outlook.com to get new settings for your account". Even if I choose to allow the server to configure my settings nothing ever happens and I cant receive or send any mail. I tried to give the server name in the advanced settings bot that did not help either. Could someone please help me out?

    Hi,
    I have a problem with trying to connect my Exchange account on Outlook for mac, a message keeps popping up every time I try to add my exchange account. It says "outlook was redirected to the server auto discover-s.outlook.com to get new settings for your account". Even if I choose to allow the server to configure my settings nothing ever happens and I cant receive or send any mail. I tried to give the server name in the advanced settings bot that did not help either. Could someone please help me out?

  • Upgraded to Exchange 2010 now outlook 2013 can't connect externally

    Outlook 2013 used to connect to my exchange server via our TMG before upgrading to 2010. At first the clients were changed back to NTLM all the time but I fixed that and we now see basic with SSL. Now we get repeated logon.
    I have used rpc connectivity analyser and it tells me that my (self issued) certificate doesn't chain properly - but the signing certificate is loaded on the client (by Enterprise CA policy) and looking at the mail server certificate in the certificate manger
    reports the certificate to be good and correctly shows the chain (so is this a problem in the anyalyzer or does outlook constrcut its certificate chain using a different code library than say IE?).
    Oddly Windows 8.1's mail cient works flawlessly when outlook 2013 goes into loops?
    Any suggestions?
    ICHC

    Hi ICHC,
    Just as Ed said, we should create new rule on TMG during the upgrading. 
    Found an blog for your reference:
    Upgrade from Exchange 2007 to Exchange 2010 - Part II
    https://www.simple-talk.com/sysadmin/exchange/upgrade-from-exchange-2007-to-exchange-2010---part-ii/
    Disclaimer:
    Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software of information found there. Please make sure
    that you completely understand the risk before retrieving any suggestions from the above link.
    Thanks
    Mavis
    Mavis Huang
    TechNet Community Support

  • HT4363 I just purchased an Apple TV MD199LL/A, got it connected to my internet.  I can go to Youtube and watch videos.  I'm able to access Netflix.  All seems well except I cannot connect to my iTunes account.  I have gone through the list - home sharing

    I just purchased an Apple TV MD199LL/A, got it connected to my internet.  I can go to Youtube and watch videos.  I'm able to access Netflix.  All seems well except I cannot connect to my iTunes account.  I have gone through the list - home sharing is set correctly on both iTunes and my Apple TV.  The userid is correct on both. 
    Message "Loading prodrigu's library" and then "Could not connect to prodrigu's library".
    I had this same problem when I installed the REMOTE application on my ipad.  Everything on the list was affirmative, but had the same problem not being able to connect to my iTunes.
    What is missing?  Is there a firewall setting that could be causing this? 

    I don't mean to be facetious but sometimes the simplest things are overlooked.  To connect to your library you have to have the computer where the iTunes library is located running and with iTunes open.  It also needs to be on the same network.  My network is dual band and works with either stream but a friend of mine does not.  He has to set the computer and the Apple TV to the same band.  Hope this helps.

  • How can set up exchange account in outlook 2011 manually?

    I can't set up exchange account in outlook 2011 automatically. who can help me out?
    and how can know whether the account has been added successfully?

    If you can't add it automatically, you probably need some help from your company's helpdesk.  It would be best to contact them because they may have some settings that are specific to their environment.

  • I changed email and cannot connect to iCloud verify account does nothing?

    I changed email and cannot connect to iCloud verify account does nothing?
    Now on Comcast
    Apple ID was changed to comcast, and is ok
    iCloud wants to verify my account and shows the old ATT address.
    Nothing appears on att mail
    Now what?

    Hi Tiffany. I duplicated this my self and I was able to set up yahoo mail on a 3gs, it should be the same. Can you verify if you are online like browsing a website just to check the internet connectivity?

Maybe you are looking for