Cannot connect to Appstore for updates or sign in
MBP early 2011
ML 10.8.1
can access all areas of Appstore except Updates - I get a "Cannot connect to Appstore" message
can sign in to iTunes
when I try to SIgn in to App Store I dont even get a login screen
have tried all kinds of fixes from the forums and Google search but no luck
Any ideas anyone?
Talked with a senior engineer from Apple who resolved this issue for me. It involved re-setting the privilieges of a specific Certificate (in Keychain) to system defaults. I then had to Trash two files:
/var/db/crls/ocspcache.db
/var/db/crls/cricache.db
After re-starting, the problem was resolved.
Sorry, I don't have more details, but if you have this problem, you may want to call Apple and mention this procedure, which they have on file.
What caused this? No one seems to know.
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Cannot connect to iTunes for updates
For the past 2 days, I have been unable to update my apps on my iPhone 4S running 5.1.1. The entire app store works fine except when I select the "Updates" tab, I get a "Cannot connect to iTunes store" message only when I select the "Updates" tab. I can still search for and download new apps. If I know an app has an update, I can search for it and download it individually and download it successfully, but I cannot view app updates via the tab. I have already tried:
1. Force closing the app
2. Reboot
3. Logging out, rebooting, logging back in
4. Changing the date
The last option was taken from this thread (https://discussions.apple.com/message/19372146#19372146) which had a similar issue for an iPad, however, none of those suggestions worked.
Any suggestions greatly appreciated.Same issue here. I've tried literally everything including all the steps (except #6) here: http://hints.binaryage.com/cannot-connect-to-itunes-store-on-iphone/
Surely this is an Apple bug. Anyone have any other ideas of how to get this to work?
Again, this only occurs when attempting to view updates in the App Store. Everything else works as @cpels7 mentioned above. -
Cannot connect to appstore ios6
I cannot connect to AppStore and ITunes after software update to ios6 though I have high speed Internet connection. I am using ipad2. Please help.
Try a reset:
1. Hold the Sleep and Home button down (together)
2. For about 10 seconds
3. Until you see the Apple logo (very important) -
have a iphone 4. i have downloaded the latest version of itunes to update the ios. I am having problems with the back up and sync and also the update. the update error message is coming up saying it cannot connect to the iphone update server. I am useing a windows 7 32 bit laptop. I have also reset my phone to factory settings. Would taking it to one of the stores and they would do it for me??
any help will be great thank youAll I can tell you is that I am having the exact same problem with an iPod Touch and that I was running iTunes 9.2.1.5 at the time it happened. Upgraded to 10.0.0.68 hoping that it might help, but no joy.
I don't want to do a restore just now since the Touch seems to be working fine. Restore will have to wait until I have plenty of free time in case something goes wrong. -
TS1368 cannot connect itune store after update ios 6
cannot connect itune store after update ios 6
Hello Dannard Lee,
It sounds like you aren't able to connect to the iTunes Store, or update your device to iOS 8. I would use the troubleshooting from the following article to help troubleshoot the issue, and it seems to be they may be related to one another:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Thank you for using Apple Support Communities.
Regards,
Sterling -
I cannot update my ipad2 to ios5. Updating through iTunes on pc Windows Vista, Error message reads "cannot connect to iPad Software Update Server. Tried resetting network settings, still not connecting. Tried updating iTunes, still not connecting.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Cheers, Tom -
ITunes inmediatly shuts down whenever I connect my IPOD for updating
Whenever I open iTunes and connect my IPOD for updating get the windows message saying "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience... bla bla bla , send or dont send error report".
Earlier today, i reinstall iTunes and then update it to the latest version available on line but the "error" continues.
What shall I do????
Please HELP me!!!!!First uninstall iTunes AND quicktime in control panel>add remove. Goto acer web site and download any patches and updates they offer, especailly for iTunes issues for your model.
Now disable any antivirus programs and security programs and things then goto apple.com and download/install the latest version of iTunes, don't install what came with your iPod on CD for its likly outdated by now anyways. When its done installing, reboot the PC -
ITUNES shuts down whenever I connect my IPOD for updating...
Whenever I open iTunes and connect my IPOD for updating get the windows message saying "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience... bla bla bla , send or dont send error report". Both Ipod and itunes work well but ipod can't be updated.
Earlier today, i reinstall iTunes and then updated it to the latest version available on line but the "error" continues.
What shall I do????
Please HELP me!!!!!First uninstall iTunes AND quicktime in control panel>add remove. Goto acer web site and download any patches and updates they offer, especailly for iTunes issues for your model.
Now disable any antivirus programs and security programs and things then goto apple.com and download/install the latest version of iTunes, don't install what came with your iPod on CD for its likly outdated by now anyways. When its done installing, reboot the PC -
I'm trying to connect to the app store to check for updates but when I go to the update tab I keep getting the message cannot connect to iTunes store. I am signed into iTunes in my settings so not sure what to do!
You should not get that message if you are simply trying to load the shuffle with songs from your iTunes library. If iTunes is trying to Update or Restore the shuffle, and you get that message, try the suggestions in this article
http://support.apple.com/kb/TS1814 -
After updating to IOS 7.0.2 in my Ipad mini I cannot update my apps nor download new apps . It says "cannot connect to ITunes. " it's been almost 3 wks now. I have tried resetting it and trying other options like changing the DNS to just 8.8.8 etc but to no avail. I try to run the IOS diagnostics but it couldn't verify my ticket number. Everytime I open my mail it cannot identify server identity " Apple.imap.yahoo.com." But I just clicked "continue" anyway so I could get my mail.
(A) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.
(B) Reset all settings
Settings>General>Reset>Reset all settings
Note: Data will not be affected but settings will be reset. -
TS1702 Help cannot access my AppStore after updating my ipad2 to iOS 6
I updated my software into iOS 6. After the update I noticed that the you tube apps is gone and I started to open my AppStore but I can't access it... What will I do??? I tried to reset everything but still I cannot access the AppStore . Pls help me. Tnx
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
YouTube is not now part of iOS 6. However, you can download the YouTube app at http://itunes.apple.com/app/youtube/id544007664.
See this similar post https://discussions.apple.com/thread/4335468?tstart=30
Cheers, Tom -
Cannot connect to ipod software update server
I have been battling for weeks to get my daughters iPod updated to iOS 5. I keep getting an error message when I try to upgrade "iTunes could not contact the iPod software update server because you are not connected to the Internet." The internet and iTunes are working and I updated my iPhone from the same PC with no issues.
I am running Win 7 x64
I have worked through all the solutions have found on the forums including:
1) Ensure that the local area connection is set toautomatically discover settings
2) flush the DNS cache
3) Change the "Windows live family safety settings for her account to unrestricted"
4) Removee "Windows live family safety" from the PC
5) Change her account to an admin account
6) Temporarily disabled AVG
7) Remove the content of the hosts file
8) Running iTunes as an administrator explicitly
9) Temporarily disabled the windows firewall.
There have been many reboots in this sequence.
iTunes diagnostics gives the following (while running iTunes as administratir, with AVG disabled and the windows firewall disabled, and her account as administrator) - The thing that looks wrong to me is that there appears to be no active connection identified, trouble is the network is working so what is going on? Any help gratefully recieved.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 545
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0044A8C403578DE0
Current user is an administrator.
The current local date and time is 2011-12-16 20:41:03.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4300/4500 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.5.2.11 (x64) is currently running.
iTunesHelper 10.5.2.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CA751758-A3D4-4D96-B62D-BA2AB81D1EC2}
Description: Realtek PCIe FE Family Controller
IP Address: 192.168.1.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Fri Dec 16 19:42:19 2011
Lease Expires: Sat Dec 17 19:42:19 2011
DNS Servers: 192.168.1.1
194.168.4.100
194.168.8.100
Active Connection: (none)
Connected: No
Online: No
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-12-16 20:40:55.Same problem here.
Two days and I cannot update the apps from iTunes in my desktop computer.
Have done almost the samethings as ginaroseapple, still won't connect to iTunes.
This is the header of the warning window:
Se produjeron problemas al descargar algunos elementos comprados.
Si desea más información sobre los elementos que no se han podido descargar, haga clic más abajo.
Ha ocurrido un problema al descargar “Dragon Dictation”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
and so on....
Please help.
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Dell Inc. Precision WorkStation 690
iTunes 10.5.2.11
QuickTime 7.7.1
FairPlay 1.13.37
Soporte para aplicaciones de Apple 2.1.6
Biblioteca de actualización del iPod 10.0d2
Controlador CD 2.2.0.1
DLL controlador CD 2.1.1.1
Dispositivo móvil de Apple 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
Número de serie de iTunes 00C8A974237EDB40
El usuario actual es un administrador.
La fecha y la hora local es: 2011-12-16 15:54:41.
iTunes no se ejecuta en modo seguro.
La composición acelerada de WebKit está activada.
Compatible con HDCP.
Compatible con Core Media.
Información de pantalla de vídeo
ATI Technologies Inc., ATI FireGL V3400 (Microsoft Corporation - WDDM)
ATI Technologies Inc., ATI FireGL V3400 Secondary (Microsoft Corporation - WDDM)
NVIDIA, NVIDIA Quadro 2000
**** Información de complementos externos ****
No hay complementos externos instalados.
ID de Genius: 42b7f2ab0b0b7919fcf49d79bc922303
**** Pruebas de conectividad de red ****
Información del adaptador de red
Nombre del adaptador: {3112817E-1102-48B8-8C3B-EA0182158A70}
Descripción: Broadcom NetXtreme 57xx Gigabit Controller
Dirección IP: 192.168.1.71
Submáscara de red: 255.255.255.0
Puerta de vínculo predeterminada: 192.168.1.254
DHCP activado: Sí
Servidor DHCP: 192.168.1.254
Concesión obtenida: Fri Dec 16 15:27:30 2011
Caducidad de la concesión: Sat Dec 17 15:27:30 2011
Servidores DNS: 192.168.1.254
Conexión activa: LAN Connection
Conectado: Sí
Conectado: Sí
Módem en uso: No
LAN en uso: Sí
Proxy en uso: No
Compatibilidad con SSL 3.0: Activado
Compatibilidad con TLS 1.0: Activado
Información del firewall
El firewall de Windows está desactivado.
Se ha podido establecer conexión con el sitio web de Apple.
Se ha podido establecer conexión con iTunes Store para explorar.
Se ha podido establecer conexión con iTunes Store para realizar compras.
Se ha podido establecer conexión con el servidor de activación del iPhone.
Se ha podido establecer conexión con el servidor de actualización del firmware.
Se ha podido establecer conexión con el servidor de Gracenote.
Último acceso a iTunes Store: 2011-12-16 15:37:04.
**** Pruebas de unidades de CD/DVD ****
LowerFilters: clbstor (5.0.0.59), PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
U: HP DVD Writer 1040d, Rev EH23
La unidad está vacía.
La corrección de errores está activada para la importación de discos CD de audio.
**** Pruebas de conectividad del dispositivo ****
iPodService 10.5.2.11 (x64) se está ejecutando.
iTunesHelper 10.5.2.11 se está ejecutando.
Apple Mobile Device service 3.3.0.0 se está ejecutando.
Controladores de bus serie universal:
Renesas Electronics USB 3.0 Host Controller. El dispositivo funciona correctamente.
Renesas Electronics USB 3.0 Host Controller. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 2688. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 2689. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 268A. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB Universal Host Controller - 268B. El dispositivo funciona correctamente.
Intel(R) 631xESB/6321ESB/3100 Chipset USB2 Enhanced Host Controller - 268C. El dispositivo funciona correctamente.
Controladores de host FireWire (IEEE 1394):
Texas Instruments 1394 OHCI Compliant Host Controller. El dispositivo funciona correctamente.
Información del dispositivo conectado:
iPad de Marco de la Concha, iPad 2 (GSM) usando la versión 5.0.1 del firmware
Número de serie: DLXFD6DVDFJ3
Dispositivos más recientes no conectados en este momento:
iPod touch (segunda generación) usando la versión 4.2.1 del firmware
Número de serie: 9C909NVH208
**** Pruebas de sincronización del dispositivo ****
Pruebas de sincronización completadas correctamente.
Se produjeron problemas al descargar algunos elementos comprados.
Si desea más información sobre los elementos que no se han podido descargar, haga clic más abajo.
Ha ocurrido un problema al descargar “Dragon Dictation”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo.
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Ha ocurrido un problema al descargar “iThoughtsHD (mindmapping)”. Se ha producido un error desconocido (-50).
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Ha ocurrido un problema al descargar “SketchBook Pro for iPad”. Se ha producido un error desconocido (-50).
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Ha ocurrido un problema al descargar “Unlimited Free Books – Wattpad eBook Reader”. Se ha producido un error desconocido (-50).
Asegúrese de que la conexión a la red está activa, e inténtelo de nuevo. -
MY iphone 4s cannot connect to wifi after updating to ios 8.1.1
after updating to ios 8.1.1, my iphone 4s cannot connect to wifi at all.
at first, connection will show up, but when i tried to connect, i will see the wifi logo but after 15 or 30 seconds, connection will be lost again.
i will try again, but this time, my phone will hang, i need to restart but then, wifi will not work at all.
it will show that its searching for network but its not. then it will hang again,
after this, give up already.
my phone is working perfectly fine until updating my ios to 8.1.1.
the problem is i cannot upgrade again as i cannot connect to wifi.Settings/General/Reset - Reset Network Settings. If you can't turn WiFi on see: http://support.apple.com/kb/TS1559
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Itunes on windows 7 cannot connect to the iPad update server
I have downloaded my windows updates, installed the newest version of iTunes, my internet is fully opel; however, I am unable to connect to the iPad update server so that I can restore my iPad 1 that is giving me trouble. *Sighs* Please help :/
Let's try the following document with that one.
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
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