Cannot Connect To BIS! Tried Everything! Please Help!

Hello. This is such a complicated problem so it may take a while to explain.
I have a Blackberry Bold 9700. Ive had it from May 2010, I had a restriction on my phone for no more than 3 hours, and when my services came back on my BIS wouldnt work.. But here is the weird thing.. I can access webpages, Its just apps and also blackberry messenger that wont work. My phone says 3G and has the blackberry symbol at the top right hand corner.
I phoned up o2 (I have done 4 times) and they told me to do the following:
options > advanced options > host routing table > blackberry button > register now
this didnt work so they suggested this:
setup > set up email
this didnt work either, so they also suggested this:
o2email.co.uk > register
so the final thing they told me to do was
settings > advanced options > service book > and delete everything apart from anything that says provisioning and had my email address in it > reboot
but this didnt work either! they said my connections to the blackberry network were active and fine and i should be recieving this all. I have rebooted my blackberry several times, and it has been almost a week since this happened so this should be enough time for the network to come back through!
Can someone please help?! Ive contacted o2 so many times and they dont seem be able to fix the problem!
Thanks!

Hey xKimberella,
Welcome to the forums.
When you say "I had a restriction on my phone for no more than 3" what exactly do you mean? Who put the restriction on your device?
I suspect that you do not have the correct data plan to allow you to use BBM and setup email. Have you recently changed your service plan?
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

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