Cannot connect to Facetime on Macbook Pro

Ever since I upgraded my OS to OSx Mavericks, my Facetime and iMessage is not working. Basically when i start up the Facetime app, it will show the sign in screen prompting you to key in your apple id and pw, which i did. After signing in, it will go to the page saying 'A phone number is associated with the Apple ID "-". People will call using your email address and phone number. Which one would you like to use?' and shown is a list of email address and phone number linked to my apple ID. I tried selected only my email address or both my email address and phone number and clicked next, and Facetime would show that it is verifying. However, after a while, it will return back to the first sign in page, without signing me in at all. May I know what is the problem? Sorry the console log might be a little long but it's all Facetime. I tried updating to the latest version and even reinstalled my mac to no avail. Anyone here encounters the same issue or knows how to solve this?
Thanks a lot in advance for all your help! I really appreciate it!
9/6/14 10:15:11.987 am FaceTime[859]: Retrieving server bag 1, 0x608000017430, 0, 0
9/6/14 10:15:19.469 am com.apple.SecurityServer[14]: Killing auth hosts
9/6/14 10:15:19.469 am com.apple.SecurityServer[14]: Session 100034 destroyed
9/6/14 10:15:19.473 am com.apple.SecurityServer[14]: Session 100037 created
9/6/14 10:15:20.245 am com.apple.SecurityServer[14]: Killing auth hosts
9/6/14 10:15:20.246 am com.apple.SecurityServer[14]: Session 100035 destroyed
9/6/14 10:15:20.253 am com.apple.SecurityServer[14]: Session 100038 created
9/6/14 10:15:42.659 am identityservicesd[249]: [Warning] Registration failed for Registration info (0x7fd0eb658090): [Registered: NO] [Type: AppleID] [Device Name: -] [Service Type: FaceTime] [Env: (null)] [Main ID: [email protected]] [Phone Number: [email protected]] [AppleID: [email protected]] [UserID: E:[email protected]] [C2K: YES] [Push Token: <08da17e1 477b15cc 1e7c3276 7faa85ec d8a1c6f0 9dfb74b0 e3d2ee56 42e3bb51>] [Region ID: R:-] [Base Number: +0000000000] [URIs: (null)] [Candidates: (
    "[email protected]"
)] [Auth Cert: -] [Reg Cert: 0x0] [Profile ID: D:-] [Auth Token: <V1MHKW000987e433a88b6c9f0b578e...>]  [Auth User ID: D:-] [Heartbeat Date: (null)]   (Error: 31)
9/6/14 10:15:42.662 am identityservicesd[249]: [Warning] Registration failed for Registration info (-): [Registered: NO] [Type: AppleID] [Device Name: -] [Service Type: FaceTime] [Env: (null)] [Main ID: -] [Phone Number: [email protected]] [AppleID: [email protected]] [UserID: E:[email protected]] [C2K: YES] [Push Token: <08da17e1 477b15cc 1e7c3276 7faa85ec d8a1c6f0 9dfb74b0 e3d2ee56 42e3bb51>] [Region ID: R:-] [Base Number: +0000000000] [URIs: (null)] [Candidates: (
)] [Auth Cert: -] [Reg Cert: 0x0] [Profile ID: D:1134095184] [Auth Token: <V1MHKW000987e433a88b6c9f0b578e...>]  [Auth User ID: D:-] [Heartbeat Date: (null)]   (Error: 31)
9/6/14 10:15:42.664 am identityservicesd[249]: [Warning] Failed, server registration unsupported => Disabling service
9/6/14 10:15:42.664 am identityservicesd[249]: [Warning] Failed, server registration unsupported => Disabling service
9/6/14 10:15:42.664 am identityservicesd[249]: [Warning] Server denied registration support
9/6/14 10:15:42.664 am identityservicesd[249]: [Warning] Server denied registration support
9/6/14 10:15:42.672 am identityservicesd[249]: [Warning] Needs deletion: NO (Registration info (-): [Registered: NO] [Type: AppleID] [Device Name: -] [Service Type: FaceTime] [Env: (null)] [Main ID: [email protected]] [Phone Number: [email protected]] [AppleID: [email protected]] [UserID: E:[email protected]] [C2K: YES] [Push Token: <08da17e1 477b15cc 1e7c3276 7faa85ec d8a1c6f0 9dfb74b0 e3d2ee56 42e3bb51>] [Region ID: R:-] [Base Number: +0000000000] [URIs: (null)] [Candidates: (
)] [Auth Cert: -] [Reg Cert: 0x0] [Profile ID: D:1134095184] [Auth Token: <V1MHKW000987e433a88b6c9f0b578e...>]  [Auth User ID: D:-] [Heartbeat Date: (null)])
9/6/14 10:15:42.677 am identityservicesd[249]: [Warning] Needs deletion: NO (Registration info (-): [Registered: NO] [Type: AppleID] [Device Name: -] [Service Type: FaceTime] [Env: (null)] [Main ID: [email protected]] [Phone Number: [email protected]] [AppleID: [email protected]] [UserID: [email protected]] [C2K: YES] [Push Token: <08da17e1 477b15cc 1e7c3276 7faa85ec d8a1c6f0 9dfb74b0 e3d2ee56 42e3bb51>] [Region ID: -] [Base Number: +0000000000] [URIs: (null)] [Candidates: (
    "+-",
    "[email protected]"
)] [Auth Cert: -] [Reg Cert: 0x0] [Profile ID: D:-] [Auth Token: <V1MHKW000987e433a88b6c9f0b578e...>]  [Auth User ID: D:-] [Heartbeat Date: (null)])
9/6/14 10:15:42.689 am identityservicesd[249]: [Warning] Registration failed for Registration info (-): [Registered: NO] [Type: AppleID] [Device Name: -] [Service Type: Calling] [Env: (null)] [Main ID: [email protected]] [Phone Number: [email protected]] [AppleID: [email protected]] [UserID: [email protected]] [C2K: YES] [Push Token: <08da17e1 477b15cc 1e7c3276 7faa85ec d8a1c6f0 9dfb74b0 e3d2ee56 42e3bb51>] [Region ID: -] [Base Number: +0000000000] [URIs: (null)] [Candidates: (
    "+-",
    "[email protected]"
)] [Auth Cert: -] [Reg Cert: 0x0] [Profile ID: D:-] [Auth Token: <V1MHKW000987e433a88b6c9f0b578e...>]  [Auth User ID: D:-] [Heartbeat Date: (null)]   (Error: 31)
9/6/14 10:15:42.692 am identityservicesd[249]: [Warning] Registration failed for Registration info (-): [Registered: NO] [Type: AppleID] [Device Name: -] [Service Type: Calling] [Env: (null)] [Main ID: [email protected]] [Phone Number: [email protected]] [AppleID: [email protected]] [UserID: E:[email protected]] [C2K: YES] [Push Token: <08da17e1 477b15cc 1e7c3276 7faa85ec d8a1c6f0 9dfb74b0 e3d2ee56 42e3bb51>] [Region ID: R:SG] [Base Number: +650000000000] [URIs: (null)] [Candidates: (
    "+-",
    "[email protected]"
)] [Auth Cert: -] [Reg Cert: 0x0] [Profile ID: D:-] [Auth Token: <V1MHKW000987e433a88b6c9f0b578e...>]  [Auth User ID: D:-] [Heartbeat Date: (null)]   (Error: 31)
9/6/14 10:15:42.694 am identityservicesd[249]: [Warning] Failed, server registration unsupported => Disabling service
9/6/14 10:15:42.694 am identityservicesd[249]: [Warning] Failed, server registration unsupported => Disabling service
9/6/14 10:15:42.694 am identityservicesd[249]: [Warning] Server denied registration support
9/6/14 10:15:42.694 am identityservicesd[249]: [Warning] Server denied registration support
9/6/14 10:15:42.701 am identityservicesd[249]: [Warning] Needs deletion: NO (Registration info (-): [Registered: NO] [Type: AppleID] [Device Name: -] [Service Type: Calling] [Env: (null)] [Main ID: [email protected]] [Phone Number: [email protected]] [AppleID: [email protected]] [UserID: [email protected]] [C2K: YES] [Push Token: <08da17e1 477b15cc 1e7c3276 7faa85ec d8a1c6f0 9dfb74b0 e3d2ee56 42e3bb51>] [Region ID: -] [Base Number: +0000000000] [URIs: (null)] [Candidates: (
    "+-",
    "[email protected]"
)] [Auth Cert: -] [Reg Cert: 0x0] [Profile ID: D:-] [Auth Token: <V1MHKW000987e433a88b6c9f0b578e...>]  [Auth User ID: D:-] [Heartbeat Date: (null)])
9/6/14 10:15:42.705 am identityservicesd[249]: [Warning] Needs deletion: NO (Registration info (-): [Registered: NO] [Type: AppleID] [Device Name: -] [Service Type: Calling] [Env: (null)] [Main ID: [email protected]] [Phone Number: [email protected]] [AppleID: [email protected]] [UserID: [email protected]] [C2K: YES] [Push Token: <08da17e1 477b15cc 1e7c3276 7faa85ec d8a1c6f0 9dfb74b0 e3d2ee56 42e3bb51>] [Region ID: -] [Base Number: +0000000000] [URIs: (null)] [Candidates: (
    "+-",
    "[email protected]"
)] [Auth Cert: -] [Reg Cert: 0x0] [Profile ID: D:-] [Auth Token: <V1MHKW000987e433a88b6c9f0b578e...>]  [Auth User ID: D:-] [Heartbeat Date: (null)])
9/6/14 10:15:42.706 am soagent[861]: No active accounts, but FaceTime or Messages is running. Will check again in 30 seconds
9/6/14 10:15:42.713 am identityservicesd[249]: [Warning] Tried to disable an account we don't know about, ignoring...
9/6/14 10:15:42.714 am identityservicesd[249]: [Warning] Tried to disable an account we don't know about, ignoring...
9/6/14 10:15:42.725 am FaceTime[859]: [Warning] Caught exception: *** -[NSPlaceholderString initWithFormat:locale:arguments:]: nil argument   name: NSInvalidArgumentException   reason: *** -[NSPlaceholderString initWithFormat:locale:arguments:]: nil argument   userInfo: (null) in function: -[IMAccount _updateRegistrationStatus:error:info:]
9/6/14 10:15:42.725 am FaceTime[859]: [Warning] Caught exception: *** -[NSPlaceholderString initWithFormat:locale:arguments:]: nil argument   name: NSInvalidArgumentException   reason: *** -[NSPlaceholderString initWithFormat:locale:arguments:]: nil argument   userInfo: (null) in function: -[IMAccount _updateRegistrationStatus:error:info:]
9/6/14 10:15:42.727 am FaceTime[859]: [Warning] 1   IMFoundation                        0x00007fff88203dd7 IMLogBacktraceToDepth + 69
9/6/14 10:15:42.727 am FaceTime[859]: [Warning] 2   IMCore                              0x00007fff8b747444 IMPersonStatusComparator + 50057
9/6/14 10:15:42.727 am FaceTime[859]: [Warning] 3   IMCore                              0x00007fff8b742659 IMPersonStatusComparator + 30110
9/6/14 10:15:42.727 am FaceTime[859]: [Warning] 4   IMCore                              0x00007fff8b72a520 OBJC_IVAR_$_IMDDController._scannerQueue + 398062768
9/6/14 10:15:42.727 am FaceTime[859]: [Warning] 5   CoreFoundation                      0x00007fff8e762a5c __invoking___ + 140
9/6/14 10:15:42.727 am FaceTime[859]: [Warning] 6   CoreFoundation                      0x00007fff8e7628c4 -[NSInvocation invoke] + 308
9/6/14 10:15:42.728 am FaceTime[859]: [Warning] 7   CoreFoundation                      0x00007fff8e805516 -[NSInvocation invokeWithTarget:] + 54
9/6/14 10:15:42.728 am FaceTime[859]: [Warning] 8   IMFoundation                        0x00007fff88200774 im_local_object_peer_event_handler + 7384
9/6/14 10:15:42.728 am FaceTime[859]: [Warning] 9   IMFoundation                        0x00007fff88200455 im_local_object_peer_event_handler + 6585
9/6/14 10:15:42.728 am FaceTime[859]: [Warning] 10  IMFoundation                        0x00007fff88200856 im_local_object_peer_event_handler + 7610
9/6/14 10:15:42.728 am FaceTime[859]: [Warning] 11  IMFoundation                        0x00007fff882009a4 im_local_object_peer_event_handler + 7944
9/6/14 10:15:42.728 am FaceTime[859]: [Warning] 12  Foundation                          0x00007fff8f29813e __NSThreadPerformPerform + 229
9/6/14 10:15:42.728 am FaceTime[859]: [Warning] 13  CoreFoundation                      0x00007fff8e7a8661 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
9/6/14 10:15:42.729 am FaceTime[859]: [Warning] 14  CoreFoundation                      0x00007fff8e799dd9 __CFRunLoopDoSources0 + 441
9/6/14 10:15:42.729 am FaceTime[859]: [Warning] 15  CoreFoundation                      0x00007fff8e79949f __CFRunLoopRun + 831
9/6/14 10:15:42.729 am FaceTime[859]: [Warning] 16  CoreFoundation                      0x00007fff8e798f25 CFRunLoopRunSpecific + 309
9/6/14 10:15:42.729 am FaceTime[859]: [Warning] 17  HIToolbox                           0x00007fff858a5a0d RunCurrentEventLoopInMode + 226
9/6/14 10:15:42.729 am FaceTime[859]: [Warning] 18  HIToolbox                           0x00007fff858a57b7 ReceiveNextEventCommon + 479
9/6/14 10:15:42.729 am FaceTime[859]: [Warning] 19  HIToolbox                           0x00007fff858a55bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
9/6/14 10:15:42.729 am FaceTime[859]: [Warning] 20  AppKit                              0x00007fff8a78626e _DPSNextEvent + 1434
9/6/14 10:15:42.730 am FaceTime[859]: [Warning] 21  AppKit                              0x00007fff8a7858bb -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
9/6/14 10:15:42.730 am FaceTime[859]: [Warning] 22  AppKit                              0x00007fff8a7799bc -[NSApplication run] + 553
9/6/14 10:15:42.730 am FaceTime[859]: [Warning] 23  AppKit                              0x00007fff8a7647a3 NSApplicationMain + 940
9/6/14 10:15:42.730 am FaceTime[859]: [Warning] 24  libdyld.dylib                       0x00007fff83aa45fd start + 1
9/6/14 10:15:42.730 am FaceTime[859]: [Warning] 25  ???                                 0x0000000000000001 0x0 + 1
9/6/14 10:15:42.730 am FaceTime[859]: [Warning] Exception: *** -[NSPlaceholderString initWithFormat:locale:arguments:]: nil argument
9/6/14 10:15:42.732 am FaceTime[859]: [Warning]   Symbols: (
          0   CoreFoundation                      0x00007fff8e87725c __exceptionPreprocess + 172
          1   libobjc.A.dylib                     0x00007fff89293e75 objc_exception_throw + 43
          2   CoreFoundation                      0x00007fff8e87710c +[NSException raise:format:] + 204
          3   Foundation                          0x00007fff8f24f10f -[NSPlaceholderString initWithFormat:locale:arguments:] + 100
          4   AppKit                              0x00007fff8ab11821 +[NSAlert alertWithMessageText:defaultButton:alternateButton:otherButton:informativeTextW ithFormat:] + 214
          5   FaceTime                            0x000000010aa8e85b FaceTime + 501851
          6   FaceTime                            0x000000010aa8ed87 FaceTime + 503175
          7   CoreFoundation                      0x00007fff8e845e0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
          8   CoreFoundation                      0x00007fff8e7398dd _CFXNotificationPost + 2893
          9   Foundation                          0x00007fff8f2377ba -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
          10  IMFoundation                        0x00007fff8820c42b IMInternationalForPhoneNumberWithOptions + 1029
          11  IMFoundation                        0x00007fff8820c3e3 IMInternationalForPhoneNumberWithOptions + 957
          12  IMCore                              0x00007fff8b74731b IMPersonStatusComparator + 49760
          13  IMCore                              0x00007fff8b742659 IMPersonStatusComparator + 30110
          14  IMCore                              0x00007fff8b72a520 OBJC_IVAR_$_IMDDController._scannerQueue + 398062768
          15  CoreFoundation                      0x00007fff8e762a5c __invoking___ + 140
          16  CoreFoundation                      0x00007fff8e7628c4 -[NSInvocation invoke] + 308
          17  CoreFoundation                      0x00007fff8e805516 -[NSInvocation invokeWithTarget:] + 54
          18  IMFoundation                        0x00007fff88200774 im_local_object_peer_event_handler + 7384
          19  IMFoundation                        0x00007fff88200455 im_local_object_peer_event_handler + 6585
          20  IMFoundation                        0x00007fff88200856 im_local_object_peer_event_handler + 7610
          21  IMFoundation                        0x00007fff882009a4 im_local_object_peer_event_handler + 7944
          22  Foundation                          0x00007fff8f29813e __NSThreadPerformPerform + 229
          23  CoreFoundation                      0x00007fff8e7a8661 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
          24  CoreFoundation                      0x00007fff8e799dd9 __CFRunLoopDoSources0 + 441
          25  CoreFoundation                      0x00007fff8e79949f __CFRunLoopRun + 831
          26  CoreFoundation                      0x00007fff8e798f25 CFRunLoopRunSpecific + 309
          27  HIToolbox                           0x00007fff858a5a0d RunCurrentEventLoopInMode + 226
          28  HIToolbox                           0x00007fff858a57b7 ReceiveNextEventCommon + 479
          29  HIToolbox                           0x00007fff858a55bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
          30  AppKit                              0x00007fff8a78626e _DPSNextEvent + 1434
          31  AppKit                              0x00007fff8a7858bb -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
          32  AppKit                              0x00007fff8a7799bc -[NSApplication run] + 553
          33  AppKit                              0x00007fff8a7647a3 NSApplicationMain + 940
          34  libdyld.dylib                       0x00007fff83aa45fd start + 1
          35  ???                                 0x0000000000000001 0x0 + 1
9/6/14 10:15:42.734 am FaceTime[859]: [Warning] Simulating crash for process: FaceTime
9/6/14 10:15:42.735 am FaceTime[859]: [Warning] 1   IMFoundation                        0x00007fff88203dd7 IMLogBacktraceToDepth + 69
9/6/14 10:15:42.735 am FaceTime[859]: [Warning] 2   IMCore                              0x00007fff8b74744c IMPersonStatusComparator + 50065
9/6/14 10:15:42.735 am FaceTime[859]: [Warning] 3   IMCore                              0x00007fff8b742659 IMPersonStatusComparator + 30110
9/6/14 10:15:42.735 am FaceTime[859]: [Warning] 4   IMCore                              0x00007fff8b72a520 OBJC_IVAR_$_IMDDController._scannerQueue + 398062768
9/6/14 10:15:42.735 am FaceTime[859]: [Warning] 5   CoreFoundation                      0x00007fff8e762a5c __invoking___ + 140
9/6/14 10:15:42.736 am FaceTime[859]: [Warning] 6   CoreFoundation                      0x00007fff8e7628c4 -[NSInvocation invoke] + 308
9/6/14 10:15:42.736 am FaceTime[859]: [Warning] 7   CoreFoundation                      0x00007fff8e805516 -[NSInvocation invokeWithTarget:] + 54
9/6/14 10:15:42.736 am FaceTime[859]: [Warning] 8   IMFoundation                        0x00007fff88200774 im_local_object_peer_event_handler + 7384
9/6/14 10:15:42.736 am FaceTime[859]: [Warning] 9   IMFoundation                        0x00007fff88200455 im_local_object_peer_event_handler + 6585
9/6/14 10:15:42.736 am FaceTime[859]: [Warning] 10  IMFoundation                        0x00007fff88200856 im_local_object_peer_event_handler + 7610
9/6/14 10:15:42.736 am FaceTime[859]: [Warning] 11  IMFoundation                        0x00007fff882009a4 im_local_object_peer_event_handler + 7944
9/6/14 10:15:42.736 am FaceTime[859]: [Warning] 12  Foundation                          0x00007fff8f29813e __NSThreadPerformPerform + 229
9/6/14 10:15:42.737 am FaceTime[859]: [Warning] 13  CoreFoundation                      0x00007fff8e7a8661 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
9/6/14 10:15:42.737 am FaceTime[859]: [Warning] 14  CoreFoundation                      0x00007fff8e799dd9 __CFRunLoopDoSources0 + 441
9/6/14 10:15:42.737 am FaceTime[859]: [Warning] 15  CoreFoundation                      0x00007fff8e79949f __CFRunLoopRun + 831
9/6/14 10:15:42.737 am FaceTime[859]: [Warning] 16  CoreFoundation                      0x00007fff8e798f25 CFRunLoopRunSpecific + 309
9/6/14 10:15:42.737 am FaceTime[859]: [Warning] 17  HIToolbox                           0x00007fff858a5a0d RunCurrentEventLoopInMode + 226
9/6/14 10:15:42.737 am FaceTime[859]: [Warning] 18  HIToolbox                           0x00007fff858a57b7 ReceiveNextEventCommon + 479
9/6/14 10:15:42.737 am FaceTime[859]: [Warning] 19  HIToolbox                           0x00007fff858a55bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
9/6/14 10:15:42.738 am FaceTime[859]: [Warning] 20  AppKit                              0x00007fff8a78626e _DPSNextEvent + 1434
9/6/14 10:15:42.738 am FaceTime[859]: [Warning] 21  AppKit                              0x00007fff8a7858bb -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
9/6/14 10:15:42.738 am FaceTime[859]: [Warning] 22  AppKit                              0x00007fff8a7799bc -[NSApplication run] + 553
9/6/14 10:15:42.738 am FaceTime[859]: [Warning] 23  AppKit                              0x00007fff8a7647a3 NSApplicationMain + 940
9/6/14 10:15:42.738 am FaceTime[859]: [Warning] 24  libdyld.dylib                       0x00007fff83aa45fd start + 1
9/6/14 10:15:42.738 am FaceTime[859]: [Warning] 25  ???                                 0x0000000000000001 0x0 + 1
9/6/14 10:15:48.798 am FaceTime[859]: Retrieving server bag 1, 0x608000017430, 1, 0

Same problem to log in FT and Messages while it works on another mac ...
Same error code 31
It's amazing there is still no official answer to this problem that has already generated lots of threads and no clear answer !
Some may advice to check etc/hosts file, add some DNS ...

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